Great hotel, great beach, great food & bar (although very pricy.) Martha at reception is lovely &…read moreso helpful. All the pool & beach staff are wonderful & make sure you have everything you need. Close access to town so you can walk around & choose from many wonderful restaurants. We've been going for 13 years & just love the Island.

Nice, clean, centrally located condo-hotel with a clean beach but my god, it's not the place to…read morerelax or take a mid day siesta in the room when you need a break from the sun. Between the screaming kids and loud older college age people at the pool we almost moved hotels. It wasn't just one day, it was every day. The hotel tried to accommodate us to a better room but it just didn't help as the sound travels straight up from the pool. If you don't mind that I would recommend it.

We love the location and patrons of this hotel. We have been coming for five years and will…read moreprobably be back. We always leave between 530 and 630 am. We ask the person the night before to contact a taxi for us. I always tip that person. Today the front desk person said it would cost us 150 pesos that she would pay to the taxi. We have never had to do that before. Nobody i spoke with at the sister hotel had ever heard of that. I don't mind generously tipping but I won't be ripped off.

I'd give this hotel a solid 3.5 star rating. It is nothing fancy but perfect and well priced for a…read morestay in beautiful Isla. I have stayed in many different rooms including garden, partial ocean view and on my latest stay a King Ocean Front Room. I have been staying here for 3 years. During my current stay, as you can see from the photos, my view was partially obstructed. There was a lounger out front of my room however I never got to use it due to it being taken by other guests the entire stay, not a huge issue. My room was never cleaned during my stay and I was there for 5 days. One day, a maid came by and gave me clean towels and took my trash. That is unacceptable and disappointing. Also, some sort of construction was going on and I was awoken to it or other loud staff every morning. Again, unacceptable. The staff also seemed to take a keen interest in what was going on in my room, to the point I could hear them outside my room snooping. The owners are lovely people and we come here to go fishing with Keen M, highly recommended. I hope they see this review and implement some much needed changes. If so, I'd happily update my review to 4.5 stars next trip.

The location is great, walking distance to North Beach, great restaurants, and night life and…read moreshopping on Hidalgo Street. In past stays on the island, we rented a golf cart and due to the location of this property, did not need to do so. Fantastic location. The front desk was closed, when we arrived, and had to get an on-site spa masseuse call the hotel manager so we could check-in. Once we connected with the manager, things went very smooth. We arrived to the room, we realized that It had two queen beds rather than the king bed that we reserved. Spoke to the manager and she advised that the rooms with king beds had broken ac. Special note- the manager, Alex, communicated very well, attentive to our needs and offered excellent customer service. She was impressive. The room was clean, large, with all accommodations "as advertised." We were impressed with the cleanliness of the room. It had a mini kitchen, medium sized fridge, and nice closet. The facility offered beach towels in addition to bathroom towels. The towels were of high quality and nice. Our first night, we experienced the ac not cooling well, notified Alex and she promptly addressed our concern and we were very happy. The pool was clean. Spa was not working. Area outside of our hotel room was clean and well-groomed for a tropical type setting. Love the occasional iguana's roaming freely through the area as this contributed to the positive experience. We understand that the price point of this hotel is on the lower end. Based on this we rated it as 4. The hotel is in a fantastic location. Do not expect luxurious accommodations. We would stay here again.

I have been to Isla Mujeres many times and LOVE going and getting a massage from the Spa in this…read morehotel. This week I had the pleasure of getting a 90 minute massage (1,450 pesos) from Miranda. I went to her in a lot of pain - and left feeling refreshed and energized. I even walked 10 miles afterwards, and was not in pain at all! It was such an amazing turnaround that it surprised me! I'll be back next time, and hopefully Miranda will be there to help me out!

We booked cuxos hotel, it turned out to be chichis and charlies…read more1-Ground floor room is constantly exposed to humming from bar/restaurant adjacent, impossible to sleep. 2-Single sliding door window blinds cannot be opened unless you want all by passers to see inside the room, effectively rendering the room a windowless box. 3-Room is literally 20 steps from the kitchen windows from which a strong odor of over used frying oil comes in, until after the kitchen closes. 4-Despite their claims, practically no wi-fi, especially after hours 5-TV in the room doesn't work especially after hours, since it works (doesn't work) via wifi 6-Outrageous cocktail and food prices. example: simple margarita is equivalent of $13usd (more expensive than TX in usa) NEVER AGAIN THIS HOTEL, terrible value. There are other options nearby both cheaper and better. I wish we knew before we paid

Fun location with clean rooms and great beach chairs. We didn't spend a lot of time in the rooms.read more

The hotel is not 4 star but is so close to the beach and popular eateries and shops are also very…read moreclose. My daughter had her wedding on Isla (on the other side of the island). We only stayed here one night, then moved to the glamorous house she rented for the rest of the week. As we approached the hotel from the street, I realized it was SO close to the beach, very nice view and not noisy at all. The lobby area was clean and spacious, with a restroom right off the main room, as well as an area to leave your luggage (not secured). My room faced the beach. The patio had 2 chairs, just right for sipping your coffee before you head out. My room was clean and spacious, with two beds. I noticed, however that the door I thought would have been the door to enter, actually just led to an open space and I don't believe you can get to the office that way. So I came and went thru the sliding glass doors off the patio. The hotel has a nice pool and bar area. They even have a spa with outdoor massages (an enclosed area just off the pool). The bar area also serves as a restaurant but I didn't dine there. Like other reviewers, I didn't have hot water. Thankfully it was only the one night. The lobby staff's pleasantry was hit or miss. There was no one to help you with your bags. But if you're only staying one night and plan on being in the ocean most of the time, it will be alright.

Only good thing about this place is the discount we got for booking early. No hot water for 2 of…read morethe 4 days. Surface mold on the wall above the bed and where the bath towels were laid. Front desk could care less about our stay. Trash lying around the pool. Bird shit on the loungers. For *$&# sakes, take a hose & wash it off!! Spend a little more & go somewhere else!!! Terrible.

Very disappointed with hotel. Price too high and you get very little for your money…read more No proper curtains in room so light shines in all night and no privacy ( I was given towels on windows to help, very chic!! Main management in Mexico where big boss Maria refuses to update hotel. It's like an annexe to a great hotel in front of it ( the Jaguar). No cups in room nobody will give you any and you have to beg from other hotel!! No kettle or coffee machine in room. Pool didn't look clean or well maintained. One small bottle of water a day and you have to pay at reception for more!! Staff at hotel friendly. Cleaning good. No atmosphere whatsoever. Room very basic but good bed. Staff at reception and management at hotel agreed to one nights refund which big boss Maria wouldn't honour. Booking.com unfortunately isn't helping even though I have evidence to proove refund offered. Any decision hotel makes can be overturned by big boss Maria. Don't stay here. Lots of better hotels around.

Plain rooms, lots of things that don't work, old furniture and they certainly make you feel not…read morepart of the sister property Hotel Jaguar, even though they of each other of the same sister property Exclusionary is a word that I feel should not be part of this property given they are just about the same PRICE, so both should be given the same access to the property pools, sitting area, etc GO SOMEWHERE ELSE if you want to feel welcomed and part of a special property. Additionally, they separate you from other exclusive beach layout areas and they state that Na Balam has its own layout area but its way to the side and allegedly they say the beds are for exclusive use to the Na Balam property but no one watches the area and they public just lays around everywhere and takes over " reserved" layout beds. Disappointing, wont stay here again ever!

Our stay at Boutique Hotel Mawimbi has been amazing! The…read morebest location in Holbox, close to restaurants, bars, central plaza, Mercado Municipal, etc, etc. From the moment you talk to Marcia, the receptionist, she makes you feel welcome and special. She personally took us to our beautiful room, introduced us to the other staff members and showed us around the beach front area. During the course of our stay we have met the owner, Ornella, the waiters Salvador, Moises, Amber, Facundo, Sofia, other members of the front desk Sandra, Zelet, other team members Anita, Fernanda they have extraordinarily reached the highest marks of costumer service and relations with the guests. The food at the restaurant is fabulous and authentic, the cocktails well portioned and very flavorful as well. I highly recommend this business, we are having a wonderful time.

A special hotelito of only 11 rooms right on the beach and on the edge of town. We walked past…read moreother hotels and couldn't be happier that we found Mawimbi. The grounds are impeccable, the room (Calibri) was immaculately clean. The staff in the restaurant is extremely friendly and professional and their Covid protocol is excellent. Breakfast is included in the rate and is healthy and hearty. We also ate an excellent dinner in Barquito, the hotel's restaurant on the beach. It was convenient to charge everything to the room and the menu variety and fresh ingredients could have one eat every meal onsite. The vegetation, decor and attention to detail like raked sand makes this a special, friendly and relaxing place to stay. Please book at Hotel Mawimbi, the pandemic has taken a toll on Isla Holbox and this is a great hotel to relax and feel safe.

I wish either I stayed here longer or that I come back bc its worth it. The food is actually really…read moregood here, EXCEPT for Satay. Don't waste your time there. The sushi rice was mushy, sweet, and vinegary. The fire dessert tasted bad. The coconut ice cream was actually okay. So was the cracker thing they brought first. The fish from the fish and chips at the beach club was the juciest fish I ever had. The ceviche from the beach club was almost perfect. I drank the juice at the end. The drinks to get are the Pina Colada and the Miami Vice. The breakfast food from Sabor is pretty good. They don't have good gluten free substitutions. The bread that I got when I asked for it tasted weird and was hard. The yogurt toppings they have in the jars next to the cereal are stale. The parfait cups are good. They had beef fajita one day and it was amazing. The orange juice is good and fresh. Their poached eggs are acceptable. And I always got a hash brown. At the pool bar/restaurant, the nachos were perfect. We got to do the Mexican dinner at the beach club. It was not good. It was just bland and boring. I do think the all-inclusive is worth it. I jumped to food so let me go back to check-in and rooms. Check-in was kind of annoying bc we waited 30 minutes to get helped. They have 3 computers and some of the other guests can be pretty entitled, asking for a lot of different things and what not. They also didn't offer anything to make up for that even though we commented on it. There was a bellboy handing out champagne and wet towels. The room was pretty nice. It could use some rugs but otherwise pretty modern. We got an ocean view and there is a huge living room area that we didn't need. I would have liked to try room service but didn't get the chance. I don't know if anyone else mentioned this in their reviews but the hotel's beach club is on Playa Centro even though the name has Norte in it. That seems like a lawsuit (Mexico?) waiting to happen. So if you want to see the nice Norte beach, you need walk through a few other places on the beach. It can get tricky bc the beach cuts off at the corner. But a lot of people were doing it. There was a very rude gringo at the pool one time who was yelling at a staff worker. Nobody stepped in which pissed me off. I walked over to the staff worker to offer my complaint and support. I saw the gringo around in the days after but he didn't act that way again. But I sure was mean mugging him.

Update: After posting this review, I was contacted by the Assistant Director and met with Javier at…read morecheckout. He was professional, genuinely apologetic, and handled the conversation the way a hospitality manager should. He listened, acknowledged the issues, and de-escalated appropriately. It's clear he's been trained well. I want to give credit where it's due. My complaints about Andres stand, but Javier restored some of my faith that the hotel's leadership understands how guests should be treated. I really wanted to like Privilege Aluxes. Isla Mujeres is beautiful and we were looking forward to a relaxing few days. Unfortunately, this hotel made that difficult at nearly every turn. We booked a four-night stay and were placed in a suite that shared a wall with what I can only assume was a nightclub. The music was deafening, going until 4am one night and around midnight on others. Not exactly the peaceful beach vacation we had in mind. We were also told a complimentary bottle of liquor would be delivered to our room. It never came, and we never bothered following up because by that point we had bigger concerns. At check-in, we let the front desk know my wife has a gluten intolerance. They wrote it down. That was the last time anyone seemed to remember. Every restaurant on the property tried to serve her items with gluten. Staff could not tell us what was safe to eat and confidently told her certain dishes were fine when they absolutely were not. She spent most of the trip eating chips and guacamole because she was genuinely afraid of getting sick. For a resort that specifically asks about allergies, the lack of communication between the front desk and the kitchen was honestly dangerous. The most frustrating part came when we tried to extend our stay by one night. The acting manager, Andres, quoted us $800. I showed him the hotel's own website listing the same suite at $662 and a standard room at $451. He shrugged and told us we should book online if it was cheaper because he could not help us. So we booked through Expedia. The next morning we were told we had to leave the property for three hours between checkout and check-in, despite this being a continuous reservation at the same hotel. We could see rooms listed as available online. When we brought this up, he claimed nothing was open. It felt like retaliation for not paying his inflated rate. No offer of late checkout. No early check-in. Not even a suggestion to use the pool or beach while we waited. Just be out by noon. I calmly explained that our experience had not been great and that this could be a chance to turn things around. He was completely uninterested. On top of all this, the bartender at the Playa Norte beach club was rude every time we interacted with him. The service overall felt undertrained and indifferent. I do not write reviews like this often, but I would hate for someone else to spend this kind of money and walk away feeling the way we did. There are other hotels on Isla Mujeres that will treat you better.

Super excited to stay here....family and their friends rented house a door or two down. We are…read morestaying in the Grace III and the guidance and assistance thus far from Nadia at the hotel has been over-the-top best service. MORE TO COME. Meanwhile we are so impressed with this hotel thus far.

Beautiful small but personalized hotel with a breathtaking ocean view. With 10 rooms and suites…read moresome with garden view others with ocean view (it depends on your interests-all rooms have diferent price) Some rooms have kitchenettes and bathtubs. All rooms have AC and free WiFi. The swimmingpool pool is just infront of the caribbean ocean side. The beach in front is rocky that is why they recomend north beach (just 5 minutes away in taxi) but the view is beautiful! Calm and relaxing hotel away from the downtown area of Isla Mujeres. Yoga classes are ofered and free for hotel guests. (Ask at front desk for the schedule). Restaurant service from Tuesdays to Sundays (closed on Mondays) from 8am to 10pm - Breakfast, Lunch and Dinner are delicious! Breakfast and Lunch are mexican menu and Dinner is italian with options from fresh homemade pasta dishes, seafood and meat plates.