Every aspect of this Med Spa is top tier. The ladies at the front desk are always kind, friendly…read moreand helpful on the phone and in person, all while having smiles on their faces. I've been seeing Melissa for almost two years, she's a saint of a human, making you feel as if you're best friends while keeping her professionalism. She takes time to truly listen to your goals, wants and needs and plans the treatment accordingly. I've always only had Botox, which turns out phenomenal every single time. My last appointment we really had fun doing Botox, Skinvive around my mouth & Voluma. First let me say I am a whimp in her chair no matter how often I go I'm always nervous, Melissa has patience to stop when needed making sure you're comfortable the entire process and keeps the conversation light and airy to ease my nerves. Second I went in planning to do a different treatment, once I expressed my concerns we discussed other options and changed the plan. She said to me "can you trust me and explained why she decided on another plan." My response "ABSOLUTELY". I trust she knows me and the level of expectation based on our conversations. I couldn't be more pleased with the results, Melissa and the entire experience. Thank you for being so wonderful!

Highly recommend! Awesome, high quality facials and massages at a great price. Sarah is a great…read moreesthetician.

This was my first visit to BrowGenius and it did not disappoint! Rachel was great! I am a little…read moreclaustrophobic and she was patient and explained the experience. I went in for my first Brow Lift and tint and also a brow wax. Rachel's communication was great via text and appointment was on time. He suite is super comfortable with cooling fan and blanket it you need it, along with some relaxing music. My Lash Tint was a process and my lashes were not cooperating and neither were my tear ducts. I have stick straight lashes and the lift did not take very well. I loved that she acknowledged that first! She immediately suggested that I come in again in a few days and she would repeat the process for free. My brows-that haven't been done in years-looked great! I went in today for second process and she adjusted her routine -took some tape off-and did things a little differently to accommodate my needs and it worked! Highly recommend!

Was excited for my first appointment to have my brows laminated. Due to traffic, I arrived at 4:01…read morefor my 4 o'clock appointment, but then had to text them (they don't answer their phone apparently) that I'd been waiting over 30 minutes. Someone came out and apologized, saying that they "lost track of time and had been working on each other." I wasn't surprised since the two of us in the lobby could hear them giggling down the hall. Anyway, I said no thank you, and she offered to refund my booking fee. I still haven't seen it, but I'm hopeful I'll actually get it. The other lady in the waiting area with me said it's pretty common and she was very unhappy, as well. Who does business like this? Gie

I have been coming for a couple of months and love the quick sessions and I have noticed a…read moredifference in a short time. I highly recommend Skin Laundry in Southlake. My provider is Emily and she does a great job!

Very knowledgeable! They made everything easy from scheduling to the first appt. Love the…read moremembership options and pricing.

Every aspect of this Med Spa is top tier. The ladies at the front desk are always kind, friendly…read moreand helpful on the phone and in person, all while having smiles on their faces. I've been seeing Melissa for almost two years, she's a saint of a human, making you feel as if you're best friends while keeping her professionalism. She takes time to truly listen to your goals, wants and needs and plans the treatment accordingly. I've always only had Botox, which turns out phenomenal every single time. My last appointment we really had fun doing Botox, Skinvive around my mouth & Voluma. First let me say I am a whimp in her chair no matter how often I go I'm always nervous, Melissa has patience to stop when needed making sure you're comfortable the entire process and keeps the conversation light and airy to ease my nerves. Second I went in planning to do a different treatment, once I expressed my concerns we discussed other options and changed the plan. She said to me "can you trust me and explained why she decided on another plan." My response "ABSOLUTELY". I trust she knows me and the level of expectation based on our conversations. I couldn't be more pleased with the results, Melissa and the entire experience. Thank you for being so wonderful!

Continuing from my recently edited review on 7/2/24:…read more Then she said that I could be seeing the lines because I'm sleeping on my left side (because SHE noticed her "11's" being more pronounced when she slept on her left side). Not once did she ask which side I sleep on (it's not my left!), so it frustrated me that she felt okay to make that assumption. She kept insisting that the line isn't visible, AS I WAS POINTING IT OUT TO HER WHILE HOLDING A MIRROR! She then leaned back against one of the counters and said I had 2 options. First, she said there wasn't anything she could do and that I just had to let it be. Then she said I could spend money to buy additional units to inject, but she didn't seem like she was interested in truly helping me figure out a reasonable solution to an issue that was created by a service from their medspa. I left feeling like I'd wasted my time (and lunch hour), was pretty much dismissed and made to feel unheard. Ironically, if I had actually felt like she was hearing what I had repeatedly tried to convey and suggested that the issue might be resolved with the purchase of a few additional units I would have gladly paid for it. Instead, she tried to make me feel like my concerns were not valid and then showed absolutely ZERO concern that I was leaving their facility more frustrated and without a solution. They (including the ladies at the reception area) seemed more concerned about getting out of there since they will be closed for the rest of the week for the July 4th holiday. Maybe other clients have just had the good fortune of having better experiences and better people to provide their services to them. This just doesn't happen to be the case for me. Obviously, this isn't the right medspa for me or for my needs/concerns.

I got my first spray tan ever in my life here by Danielle. It honestly exceeded my expectations…read more The customer service and the tan look and quality (the spray smelled really nice and lux) were excellent. I am DEFINITELY coming back! So glad I found this cute place!

Emily is amazing, not only she uses the best products but she also genuinely cares about her…read morecustomers. She did my lashes for over a year and I always got compliments from everyone. And the shop is so beautiful it makes you want to just stay and hangout there :) I moved out of Texas and I'm so sad that she's not here to do my lashes! If you live in the area this is definitely the place to go!!

I had a bit of an eyelash emergency lol my normal lash girl was out of state on vacation and is…read morelost ALL lashes on one eye, so I contacted Mandy and she was able to fit me in the next morning! She is super friendly, and did a great job considering I had a couple of lash gaps. She has since moved locations, so definitely contact her beforehand to get the new address. Very professional, and much more affordable than a lot of the salons around town.

GREAT work and GREAT service!!! Amazing lashes! She never fails to do an exceedingly great job…read more She's very good at what she does! Can't recommend enough!!

I experienced my very first facial with Julie and I am so glad I did!! She was educational and…read moreinformative. She took care of facial texture, that I was starting to think was permanent, when a dermatologist prescribed me medication that did not help. I left with an increase in self-confidence and better looking and feeling skin! I was in complete shock. I can't wait to go back. Thank you, Julie!!

So relaxing and needed! Julie is amazing and knowledgeable...you won't regret splurging on…read moreyourself! She always knows exactly what I need and I highly recommend

I have gone to this location for several years. I have used three different stylists and they have…read moreall been very personable and professional. The salon is well maintained and is beautifully decorated.

Lara S. was my stylist. I'm a new client of hers. I'm a mom with very little time on my hands to…read morepamper myself. She helped me fix my color to be easier maintenance. She was so thoughtful in listening to me, never rushed our conversation or her work. She was efficient with her work, but not hurried. She took time to make sure you liked what she was doing and she thoroughly explained everything. I will absolutely be coming back.