I worked with Lorenz and Lorenz three years ago with a positive experience and my husband just used them also with a good experience. I had recommended them to my aunt and she currently has a case with them. I tried Thomas J Henry with another case and ended up backing out due to lack of communication. I would work with Lorenz and Lorenz in future and continue to recommend them to family. read more

No communication from the lawyer himself. He was very rude when I talked to him. I had to negotiate for myself to get a higher settlement (8,000) more. If he had kept telling me they were offering a fair settlement...bull I had 2 broken tailbones. They also screw you with all the "extra" fees, which they could not explain what each one was. Just charged you over and above the attorney's fee from your share. They were "not on top of it" as they advertise. read more

This law firm is a joke. If course they will send you to there doctors of course, what they don't tell you that if they don't win you are responsible for those bills. In one year and some months, I had 8 representatives from this firm. You will do alot of your own leg work, and a whole lot of calling to there office staying on Top of your case. The lawyers there come and go, like wild fire. You will never speak with Ted, and will be passed around alot. Do not let this law firm represent you, you will be so frustrated and tired that you will take any deal to be done with this firm. I will not recommend any one to this firm. read more

As someone with a legal background, I find Ted Lorenz advertising walking a fine line. Mr. Lorenz often uses the word "Win," with respect to amounts paid to clients. He also mentions "life changing results." Aside from the distasteful notion that your misfortune is like winning the lottery, Texas Disciplinary Rules Comment [10], statements about past achievements "may be misleading if presented so as to lead a reasonable person to form an unjustified expectation that the same results could be obtained for other clients in similar matters." Calling a settlement a "win" suggests a complete victory when settlements inherently involve compromise. Rule 7.01 prohibits statements that create unjustified expectations about results a lawyer can achieve. Before hiring this firm, ask the lawyer assigned to your case how many cases they have personally litigated and "won" a jury award. Ask for specific examples. Also, legal fees are negotiable and must be reasonable. Don't be pressured or shy about discussing this aspect of your arrangement. Litigating requires much more work, so fees should therefore be less for settlements. To be fair, settling is often the wise move depending on the facts of your case. Lastly, Ted Lorenz touts striving for "5-Star" reviews in recent commercials. While it may be noble to say this and possibly confuse the issue, it's another thing to actually earn them. read more

This is the worst law firm in Austin so be aware. I used this law firm in 2013 and probably would have been better off accepting an offer from the other driver's insurance company. I was very disappointed because of the inconvenience and had a good case against the other driver as she was seen texting when she hit me. Be careful! One of my biggest regrets in life! read more

When selecting a law firm or any legitimate practice, integrity, competence and communications is the Hallmark of your work , and with a plethora of law firms, making a decision that supports you and your family is essential to ensure that the attributes mentioned above are consistent and reflects the behavior who will eventually represent you. Through the initial inception call unequivocally, Laura Torrez embodies the professionalism , knowledge and feeling of service that captured my business over three major powerhouse law firms in this saturated practice of injury law. If you call an intake specialist like Laura with her awesome command of service .. You can only imagine their attorney's outstanding. Michael Tucker read more

Madyson and all the staff is extremely nice. They truly care for their clients. It saddens me others had a bad experience because I 100% will recommend to anyone who needs a personal injury lawyer. read more

What a great experience was to have the Ted Lorenz team on my side when fighting for my case.. Their professionalism and care for my needs as an individual went beyond expectation, thank you Ted Lorenz and all your staff!!! read more

After our accident we set up a meeting with Lorenz & Lorenz. They promptly sent someone out(not an attorney) who informed us they could represent my wife but not me until the report came back showing me not at fault.. All good.. Well, the report came back and appeared to show me at fault. Before I even found out the report was in, Lorenz & Lorenz apparently already had a copy but didn't notify us, they dropped my wife as well. No notice ahead of time, no conversation, nothing. Funny thing is if they had done due diligence, they'd still be on the case. The Report did not have me at fault just a procedural error. My conclusion is that the instant they didn't see enough $, they bolted, making me believe they weren't really there to advocate for us, just the paycheck. I have a new attorney who has stayed with us through this and is now handling our claims. Beware. read more

I'm updating my review. If you decide to use Lorenz and Lorenz, please request documents before signing off to receive your check. I got screwed. They still will not provide documents to show how they came up with the figures shown for their bill. I had to request my physical therapy bills. They requested for me to go to Austin Total Healthcare for physical therapy, and they refused to provide the bill but provided my medical problems. The staff was nice, but I mainly received ice packs and a massage for PT. My doctor recommended Results PT, and they provided great service and the bill. The lawyer lied about the amount paid for physical therapy for Results. They also took credit for bills that they did not pay. They paid for PT, the EMS, and the hospital bill. They did not pay for my other medical bills or medication. I had to pay out of pocket for all doctor appointments and medication. I could not afford an MRI because I had to charge my credit cards for medical bills. I recently had one because I told them that my shoulders hurt, especially my right, and they would not pay for the exam. I had surgery to repair my rotator cuff and bicep tendon on 5/26/24 as a result of the wreck and may need surgery on the left. I will not be able to afford that surgery until next year because I had to once again charge my credit cards. My cuff and bicep were hanging on by one tendon each. I have permanent neck, shoulders, back and knee injuries because of the wreck and only got a little over $4000 and this was after I complained. They more than likely received more money but refused to show me the check that they received. I was told that I did not have a choice but to sign to receive the check. The lawyer gave it to me and left without further information and told me not to get into another accident. I was rear-ended by a guy who was looking at his phone. I want to file a complaint against them. read more

Lorenz & Lorenz Accident & Injury Lawyers - Personal Injury Law Near Me - Austin, Texas

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My expectations were low when I contacted Lorenz & Lorenz after my accident. I was very surprised. The communication was excellent. I was contacted about my case consistently. If there were any issues or anything they needed from me, they contacted me immediately and worked with me to get the information to them. They were very knowledgeable and advised me throughout the entire process. I'm not sure why other reviews state poor communication, my experience was great. read more

Run don't walk away from this firm. The attorney working my case after presenting me with a settlement amount that I rejected and told him the bare min that I would take he ran the "number" and told me that in mediation we would have to get to 50 to get the amount I stated would settle for. We got to mediation in which the opposing party settled at 49K which the Attorney Wilson told me not to blow the deal over 1k and he would insure that I got the the settlement amount that I had told him. After the agreement was reached it took the attorney took 3 weeks to send a settlement agreement which was approximate the amount I had rejected from the attorney originally I emailed and called him with no response except repeated docsign sent trying to get me to settle for lest that I stipulated - I was promised numerus times that he would call have calls by the end of the day which never happened. The amount that I rejected was approximate 5k less than what the attorney ran the "numbers" and I accepted based on his representation accepted in good faith the settlement agreement, and they continue to hold my settlement hostage waiting for me to bend to their scheme. Mr. Wilson assured me that that he would get me my stipulated funds. Yeah run away from this firm don't walk, skip or hop take your business elsewhere. read more

Ellos no hacen lo suficiente para ayudar a que uno obtenga lo que es justo o lo que uno merece yo perdi mucho en el accidente y peleando apenas me dieron un poco de dinero yo todavía estoy lastimada porque no me dieron la suficiente atención médica porque dicen que la aseguradora no quería pagar de lo que es legal esto es ilogico y ridículo!! read more

Poor communicators! Simple Billboard lawyers. No consistency with a single case worker. For peace of mind choose a different attorney who is interested in amazing their clients not minimally representing them "on paper" read more

I am very tired of seeing the commercials for this company! Ted Lorenz represents himself to be the lawyer which could not be farther from the truth! I recently was involved with this company on behalf of someone in my family due to an accident caused by a speeding non alert driver. I tried several times to speak directly with Ted Lorenz because we were dissatisfied with the lawyer assigned and the lack of communication between the lawyer and client! Not once either through phone call or email did I get the courtesy from this company to talk directly with Ted Lorenz! Not only was the assigned lawyer a terrible communicator but the settlement was a pittance and it took over 1 year! Would not recommend or use this company again. read more

Great company good costumer service i definitely do recommend I had such a great experience with them!

If you are searching for work that is challenging and meaningful then this is the organization for you because we are a hard working law firm that defends our Clients against giant insurance companies that do not play fair. I started as a Legal Assistant in the old office where I helped an innumerable amount of clients obtain a fair compensation for their injuries as I learned from Ted Lorenz and now, I am an Investigator where I look over accidents as I help the business expand into new horizons. P.S.- I have also met amazing people while working here. read more

I was involved in a car accident where the driver that T boned my SUV was at fault. I had my police report and witnesses. Lorenz and Lorenz said it would be quickly resolved. 2 years later and five different Lorenz and Lorenz attorneys came and left the firm. No one ever passed on the information from one attorney to the other so I had to continuously have to explain myself. I am in a wheel chair, lost my job, and now dependant on other family members and all because a driver was not paying attention and on a cell phone. My SUV was only paid at blue book value to where I couldn't afford another SUV similar to what I had. My hospital bills where in the 40 to 50 thousand dollar amount. Lorenz stated to me that I should just settle for the other drivers full amount of liability insurance coverage which was 35 thousand. I was told that would be the max that I could receive unless it was a high dollar company truck. I asked what I would do for medical and unpaid bills. Lorenz and Lorenz said that by law that would be all. I asked to have it taken to court and Lorenz asked for a retainer fee. I asked who would cover all of my medical beyond the 35 thousand. Lorenz and Lorenz stated that maybe I could ask the hospital to finance the amount. I asked for pain and suffering and was told that because 35 thousand was the max; that I would not be receiving any. Now I sit here in my wheelchair, making receiving collection letters for my injuries. I do not recommend Lorenz and Lorenz. You will never see Ted Lorenz and they will never keep you informed on your case. No one keeps each other in the loop of things. Beware and ask if your bills will be covered and up to how much and get it in writing. read more

So I contacted this company because their commercials show that they work super hard for the client and that they win huge amounts for their clients. What they don't tell you is that if you wanna switch lawyers, they won't help you they won't even talk to you. They don't even find out how much money you can possibly get because they don't want to have to try and deal with the other lawyer trying to get their money. Which nine times out of 10 the other lawyer doesn't get the money. So I would actually do your due diligence in finding alternatives. I don't think this company gets the amounts that they are claiming that they get. Because if they did they wouldn't be concerned with fighting off a couple thousand dollars from a previous rep. They will blow up your phone to call them back but then they say no. Don't waste your time here. Find lawyers who actually want to fight for a client like they say they do- this is not the one. False advertising on the commercials for sure ! read more

My process has been very rapid so far and super glad they were able to collect my medical records without a problem, Melanie who I spoke with was very informative and patient. Thank you so much for your help. read more

very poor service very poor follow. My case is settled in three years but throughout the process, I got very little communication and very little response when I called people I would not recommend this company. read more

They completely dropped my case leaving me hanging in the middle of therapy no exit plan big waste of time They will not put up a fight. They have nothing but billboards for nothing read more

Had an issue and had called Lorenz & Lorenz. The lady that answered the phone was super nice and helpful. 100% a great experience.

Greg was so rude and abrupt on the phone to me, I would never use this law firm. Absolute worst customer service. If the assistants work for Ted Lorenz are this condescending and caustic, I'm certain that behavior trickles down from the top. Of all the lawyers in Austin, steer clear of this one. read more

These folks would be better off working for McDonald's. They screwed my niece over, royally, after a city bucket truck backed over my niece's truck causing permanent damage to her legs, They got her a Whoppin' 20K. Goes to show you how much real Attorneys don't have to advertise on TV. And Lorenze has a 20 year old back ground on their TV commercial. They're high rise Condos there now, and so easy to recognize just how far behind, Lorenze and Lorenze are, or they can't afford to update it. read more

We are very disappointed with this group/lawyer. I was in an accident, where my car was hit from behind, and it got total. I trust them to deal with the other insurance (Progressive). I had some injuries and they sent me to chiropractic to get treated. They assured me that the insurance would cover all these spences. I got almost 12-15 sessions with the chiro, plus the hospital expenses. They got all the documents and the police report. I trust them for this service. It has been a month since this process started, and yesterday I received a call from them that they cannot continue with the case, and that I'll have to pay all the medical expenses. The explanation was that they could not get into an agreement with Progressive. Then what is the purpose of hiring them? What happens that makes them desist from my case? They were very confident when I consulted and hired them. I have so many questions... But for sure, I will NOT recommend this attorney to any friend, or family. I will speak up about my experience on all platforms because this is not what they advertise for. I hope this helps others. read more

There are so many great reasons to choose them! I was speaking to this lovely lady, Jennifer Ruiz I believe her last name was! Polite and helpful, she answered my questions and gave me wonderful input. The staff truly does care for our well being and winning our cases. read more

WARNING! Clients who accept these people make sure you have a winning cause because if not this firm will leave you with unpaid bill after they send you to doctor! I just received unpaid bills from doctors this firm sent me too and because we did not win I'm responsible for bill? I was told by one of the attorneys at the end of day I went to doctors not them!!!! if they send you to total health care here in Austin be sure to ask cause they work together! read more

Works fast and helped get the money I needed. Jhoana was very nice and helpful every time.

I was in a car accident several years ago and get very resentful when I see his commercials. I broke my left arm and a small bone in my neck. I was not at fault. I never saw the same attorney twice. I went and spoke to Mr. Lorenz about the quality of service. Nothing changed. I was awarded my medical bills paid and 500.00. My car was totaled. The firefighters had to get the jaws of life to get me out. Mentally scared to death since my car was smoking and I couldn't get out. In serious pain. Because of my age and bone density, I was in a cast for 2 months and a bone growth machine for another 2. Guess my case wasn't going to get the "big money" so he just settled for whatever. Mental & physical pain was worth more than 500. Much less losing my car. He was worthless to me and I was so sorry I used him. Worse lawyer I have ever dealt with. Along with the other 5 lawyers I dealt with through the case. It's been several years and I still am seeing orthopedic doctors. I was not compensated near enough, nor was I represented in a respectful way. I just kept getting another lawyer. So, no attorney ever even got to know my case. I am a Christian woman who tries to love and respect all people from every walk of life. Just can't get over his inattentive way I was dealt with from beginning to end. I would never refer this firm and in fact would try to talk anyone thinking of using him, not to. read more

Whatever you do stay away from Steve or Steven he is not a people person , very rude and talks over you .doesn't describe or explain details of the case and also doesn't like to be asked questions.do not hire this attorney he is very u professional and no help at all .this firm wasted my time for 6 months and doesn't communicate with the client and very inconvenient and no remorse for its client.horrible attorney and does not care . read more

I was in need of a company I could trust and decided to take a shot with Lorenz & Lorenz. I was not disappointed with my choice. Friendly and reliable staff that were willing to help keep me in the loop and on time with everything. The girl I worked with kerizma was very polite and more than happy to help me with my scheduling and appointments. If there is ever a time I need help with an injury I will definitely be back here. read more

I hired this law firm for an auto accident. I have 5 slipped discs in my back because of the wreck. Other party took liability. I've been really hurt physically, not to mention I lost my job because of my injuries, lost my housing, me and my 2 disabled children are homeless now. I couldn't get to the chiropractor all the time due to losing my automobile. Instead of helping and being there, Lorenz and Lorenz dropped me for not being able to get to the chiropractor. Now I've wasted so much time with them I'm not sure I can get another attorney to take my case. Going with this law firm is the worse decision I made for me and my family. Please don't end up like me, go with a firm who really sympathizes and is empathetic with your situation and not just out for what they can get. My case wasn't easy and I was dropped 2 months after signing with them, how can I get help now? No car, no job, and I'm injured so bad. Please go with a more loyal firm. Thank you. read more

I was involved in an accident on December 17th 2021 I was rear-ended by young kid 19 years old I watched Lorenzo Lorenz commercials on TV and stuff and then also you know some of the people over here are Killeen said he's a good attorney but since I've been with them I went to this is my third attorney with them and stuff and it just seems like I'm getting a run around every time I call up there to check on it and stuff you know they said they're waiting for the check to come in I'm just trying to find out what year I'm going to get you know the action for that kid rear-ended me and stuff I just can't get no answers so it's always an excuse but every time I call up there can never get a hold of the attorney and stuff and they just need to let me know and I'll give you all the report after this all gets settled and stuff but right now I'm not happy read more

I'm currently a "client" at Lorenz & Lorenz and I have not been treated with half of the respect or professionalism as these other reviewers (I wonder why ). I have been making my OWN calls to retrieve my medical bills etc and have received very little if ANY help with my case and it was a rear end collision that resulted in multiple injuries. They are also charging me 40% which is probably also more than other clients!!! read more

If you think your Holiday commercial is going to convince me to use your services is asinine. "Don't hit your sister!" is a direct quote from one of your ads. Why would you allow for this statement to be included in your TV commercial? Your ads have always been ridiculous but that statement crossed the line. read more

These people don't respond to you when you when you contact them I'll tell him I have my settlement in 30 days of selling the case it's been 2 months and I still get to run around my Lord doesn't call me so I'm asking your response if I call and cuss up the secretary and then the senior attorney will call me and tell me some light going through my attorney and Garrett I have called him 20 times Friday and text 50 times in one day not one response the only way I have gotten them to respond to me is by being rude and vulgar and then that gets to Super the senior attorney's attention and he'll call you and tell you some lies about it's in the mail or it's it's being overnighted that was 2 weeks ago was being overnight it just still don't have it a week ago that was in the mail they still don't have it 2 months have been waiting on my settlement check they told me it happened 30 days 2 months I still don't have it read more

They help me more that I could ever think of. This company law firm really suited to their expectations. If you ever get hurt in an accident come to Lorenz & Lorenz truly recommend. read more

NEVER use these guys for an accident! I was six months pregnant when someone rammed the side of my car. They took nearly ALL of the settlement and all I got was chiropractic care. They will screw you out of anything they can. BEWARE!! read more

This attorney was a rip offs they are for them self and insurance company.I got hit in rear of my car. I got back injuries and all they did is offer me $3300.oo and I missed 6 months of work Which is nothing after what I went through for a year. I do not recommend them for anybody. If you can resolve the issue with the insurance company you will get a lot more. read more