Awful company. Delivered a karaoke machine that didn't work. Had a password and company never…read moreprovided it so the karaoke could be used. Photo booth was old and dated. Props were terrible and customer service is horrific. Do not do business with these people. Dara is an absolute disaster.

I rented chairs from Party King for my wedding. The chairs they have on display is what I picked…read morefrom and they all looked very clean and fit for a wedding. when I received the chairs the actual day of the wedding they were rusted, dirty, and unappealing. I spent the first few hours of my wedding day trying to clean and wrap them with cloth to cover how horrendous they really were. After the wedding the chairs were returned and a complaint was made that wasn't taken the slightest bit seriously. I paid so much money for chairs and tables that weren't even suitable for an AA meeting much less a wedding. zero starts if I could.

Definitely recommend Prep A Party! They are so kind and will go out of their way to make sure your…read moreevent is a success!

From the owner: Our party and event planning business in Bristol, VA provides top-notch professional service for…read moreall events. Specializing in party decor, event planning, and theme parties for birthdays, weddings, anniversaries, retirements and corporate events. We service the Tri Cities, SWVA and surrounding areas. Contact us today to schedule a consultation and let us bring your vision to life. We are locally owned and operated, woman-owned and operated business that takes pride in providing personalized service. From initial consultation to the day of the event, we work closely with our clients to ensure their vision is brought to life. Our team of experienced planners handle everything from venue selection and vendor coordination to decorating and entertainment. We have a wide range of party decor options that can be tailored to match your theme and color scheme. In addition, we offer day-of coordination services and can help plan a memorable celebration that truly reflects the honoree's personality and interests. Contact us today and let us take care of all the details for your next event. We understand that every event is unique and requires a different approach. That's why we offer personalized service to meet the specific needs of our clients. We listen to your needs and preferences, and work with you to create an event that exceeds your expectations.

I booked these rentals for my wedding weekend 10 months in advance and paid in full, but had a poor…read moreexperience due to last-minute communication and customer service issues. The company changed my pick-up date just days before the event due to not realizing they were going to be closed on that day, forcing me to rent a U-Haul to haul the items to a different location as I rented out an Airbnb and had to be out on a specific day. They informed me the day before delivery that a key item (margarita mix) was out of stock even though I had it reserved since July 2024. While the rental items were usable, they were not in great condition. Due to these issues, I would not rent from them again.

Tough situation, excellent customer service. We rented a bounce house castle with slide to…read moreentertain children during our daughter's wedding reception. Unfortunately, the fan blower used to inflate the bounce house failed (wouldn't turn on). We tried multiple outlets, changed out extension cords, and even plugged the fan directly into outlets. Without a working fan, no bounce house. This happened on a Saturday evening so we couldn't even call for support. When I returned the rental and told the staff what happened, they checked the fan and it worked. So I was left with the fan making a liar out of me. Extremely frustrating when it looks like you couldn't figure out how to work an On/Off switch. No explanation why it didn't work. The manager, Mike, said "If it didn't work, it didn't work, refund the full rental cost" I wasn't sure how it was going to work out, but I did not expect a full refund. Sometimes things don't work. It says a lot about this business and it's staff that they understand this and went the extra distance in customer service. Aztec Rental has my highest recommendation because of how they treated this situation. I will definitely rent equipment from them in the future (hopefully without any hiccups), and will share this experience with Aztec Rental to my friends and colleagues. Mike & Cheryl Ann were both friendly and understanding. Well done.