I booked these rentals for my wedding weekend 10 months in advance and paid in full, but had a poor experience due to last-minute communication and customer service issues. The company changed my pick-up date just days before the event due to not realizing they were going to be closed on that day, forcing me to rent a U-Haul to haul the items to a different location as I rented out an Airbnb and had to be out on a specific day. They informed me the day before delivery that a key item (margarita mix) was out of stock even though I had it reserved since July 2024. While the rental items were usable, they were not in great condition. Due to these issues, I would not rent from them again. read more

Tough situation, excellent customer service. We rented a bounce house castle with slide to entertain children during our daughter's wedding reception. Unfortunately, the fan blower used to inflate the bounce house failed (wouldn't turn on). We tried multiple outlets, changed out extension cords, and even plugged the fan directly into outlets. Without a working fan, no bounce house. This happened on a Saturday evening so we couldn't even call for support. When I returned the rental and told the staff what happened, they checked the fan and it worked. So I was left with the fan making a liar out of me. Extremely frustrating when it looks like you couldn't figure out how to work an On/Off switch. No explanation why it didn't work. The manager, Mike, said "If it didn't work, it didn't work, refund the full rental cost" I wasn't sure how it was going to work out, but I did not expect a full refund. Sometimes things don't work. It says a lot about this business and it's staff that they understand this and went the extra distance in customer service. Aztec Rental has my highest recommendation because of how they treated this situation. I will definitely rent equipment from them in the future (hopefully without any hiccups), and will share this experience with Aztec Rental to my friends and colleagues. Mike & Cheryl Ann were both friendly and understanding. Well done. read more