Came here to get my favorite pair of Levi's taken out at the waistline after having just had a kid. Instead, I came to endure a few minutes of insults about putting on weight, apparently. After being asked "How much weight have you put on" and replying accordingly, I then asked how long the alteration would take. The man replied "OH it's going to take a long time! We have to add a whole 2 inches!" Hold. My. Testicles. 2 inches onto a size 10. Why don't you just hire a semi and wheel me away right now. I pop in the next day and $38.40 later, they're finished. Did they match the fabric (black denim, quite rare apparently)? Nope. Was the stitching done well? Nope. I will not be coming back here again. I took them into another Auckland tailor, paid the same price and got them fixed beautifully. read more

I took a pair of trousers in to have six buttons put on for my button up braces. When I mentioned coming in again, my receipt with the $10 dollar discount was immediately thrown in the bin. Sharma took me inside, and we decided to put the buttons on the outside, for the 3 pairs of trousers I was going to take in. I have just picked up the three pairs of trousers from Angela, got them home, and found that the buttons have been placed on the inside, and not on the outside, as we had agreed after I was taken inside and we looked at the botch-up that was the first job. I am going down tomorrow morning to request that the buttons be placed on the outside of the trousers, as we had agreed. I am expecting trouble, and will post here again afterwards....OMFG !! read more

Terrible. I used them a few weeks ago and they were OK, so I took two brand new pairs of pants to be shortened. I asked about the $10 'returning' discount but didn't have the previous receipt so got sneered at, no discount. Technically correct but mean. That wasn't what put me off though - I left two brand new pairs of suit trousers on Cambridge hangers and in the original protective wrapping. When I picked them up three days later, 17th July 2017, they were stuffed into a 'postie plus' bag, very crumpled and off the hangers. Manageress was rude but took them off me and ran an iron over them. Now two pairs of brand new wool dress trousers, never worn, look like they came from the local clothing bin. But it was the absolute contempt from the manageress that really upset me. Learn from my experience! read more

Hmmm. I've never been a huge fan of places like Look Smart, only because you usually get better service from owner-operated places, and their situation in malls means they have to get a high turnover to make sure they are making enough to pay their rent so they may not be able to spend as much time as they should on fixing things. Sadly I was proved right, when I urgently needed a dress repaired over a weekend and dropped it into this one. I explained quite carefully what I wanted, and although the man at the counter didn't write it down, I was hopeful that he would remember. Unfortunately when I came back they hadn't done what I had asked, and were a bit shirty when I asked them to fix it. However, they did half-fix it, enough for me to be OK about it, and did it within 15mins, so at least they tried to rectify their mistake. However, overall it wasn't a great experience and there's too much competition for this kind of service so no reason for me to go back. read more

I have been a customer of Look Smart St Lukes for as long as I can remember. Until I picked up my husband's 7pairs pajama pants. I am never giving them my business ever again. Bought the ankle length pajama pants from New Market, went to Looksmart St Lukes to have the legs shortern for about 2.50cm. I also took in a sample of my husband's old ankle length pair to use as a guideline for length. The lady took all the details down, pretty basic request right? A week later I went to pick them up. I was horrified at what I saw!!!!! They have shorten all of them to knee length...sample included. After a short argument I realised I was not getting anywhere with them. What's done is done. They were very slippery and will never admit to their mistakes!!! they would rather blame me for their mistake!!!! So now I'm never going back there. Customers beware I guess. read more

Do not use the one at Manukau twice now they have not delivered on time - wasting my time to travel into pick up garments. They are also very expensive - beware! read more