I "used" to love this place. They did great work until the previous owner sold it to the current owner. I normally don't write reviews, but this place deserves a 0 rating. Unfortunately, that's not an option. I dropped off a few things to be framed about 2 months ago and was told I would be called in to review the work and layout before framing. Almost a month passed before I called to check on my order and was told it would be ready to view next week. A week later I arrived to review the piece and was shocked that the only thing done in that time frame was a sketch of the layout, which I had already seen (both the owner and I had sketched this day 1 when I dropped it off). Although disappointed I went ahead with the work order and was told I would be called by the end the day of the day with an estimate. Almost a week had passed without a phone call....When I called the store and asked for an estimate I was told they were currently out of the office and would call me back in about an hour with the price and I could place the deposit. Another week passed...When I called again I was once again told we are out of the office and will call you back in about 10 mins. This was around 12 noon on a Wednesday. At this point I'd had enough and decided to drive to the store myself. I arrived around 1:40 PM to see a sign that they were closed and out for lunch and would return at 2:15. Around 2:30 they finally arrived for me to pick up my things. I will never use Longwood Art Gallery again and neither will any of my close friends. read more