On Wednesday the technician arrived and fixes a broken fan and says some board needs to be changed out. He leaves me with both of my downstairs A/C's not working. I wait and call the next morning to let him know that both of the A/C's are not working. He says name a time and I'll be there. I asked for noon. I take my daughter out of occupational therapy early to back to the house by noon. 12:30 he still has not shown up with no courtesy call. I call him, he says he's running late. So we agree on 3. He changes out the board and I make sure both A/C's are working. An hour later, I realize the fan is not shutting off at all. The thermostat reads 70 and it's set on 75 and it keeps dropping. I call the technician who finally calls me back. He helps me turn off the unit outside, but the fan is still going. He says he'll be back tomorrow evening to fix it. This worries me because that's 72 hours the fan has been going and I'm worried about my power bill. I find a way to shut it off with a switch upstairs. He said he'll be by tomorrow to look at it around 4 or so because he had an install most of the day. It's 7:15 p.m. and I have heard from no one. At 5:20 I try calling the technician and the main number. No one answers and no one has reached out to me. It is 7:15 p.m. on a Friday and I still have an A/C not working. They have also taken their phone off the hook for their main number. I am trying to take care of this with a husband deployed and minimal help. Even just a courtesy call would have been better than being completely ignored or forgotten.
update: Today Sunday 7/21/19 1535: The original A/C that was freezing up is actually not fixed, so now both of my A/C are not working and it's Sunday. I think the technician accidentally called me on Saturday and when I called back 1 minute later he did not answer, nor call me back. So I have no A/C working in the middle of Summer in Alabama and this claim was put in on Monday 7/15/19. This company has had more than a few days to fix a problem and when my claim was about one A/C, why do I now have 2 A/C's not working because of this company. read more