Review of Long Lake Château - A Disheartening and Hurtful Experience
Our experience with Long Lake Château has been deeply upsetting and disappointing. My aunt, who is living with Alzheimer's, was accepted into this independent living facility--a decision we hoped would bring her safety and support. Unfortunately, the opposite has been true.
At the time of her admission, there were no long-term care homes available, and my aunt was placed on a waitlist for more appropriate medical support. Long Lake Château accepted her knowing her condition was precarious and that she required more assistance than a typical resident. We trusted they were up to the task. That trust was misplaced.
While in their care, my aunt contracted lice. Instead of approaching the situation with compassion and understanding, the facility charged her an outrageous $8,000 in cleaning fees--a devastating cost for someone on a fixed pension income. They then repeatedly tried to withdraw these funds, causing over $1,000 in NSF charges from her account.
After my aunt suffered a fall and was hospitalized, she could no longer remain at the facility. Rather than express concern for her well-being, Long Lake Château began aggressively pursuing payment--despite knowing that the sale of her condo (which would help cover these costs) has not yet closed. We continue to be hounded by messages, demands, and payment threats.
Not once have they asked how my aunt is doing. Not a single well wish. No empathy, no humanity--just invoices and pressure.
This year has been incredibly hard for our family, and Long Lake Château has made it even harder. It feels like they operate as a for-profit business first, care facility second--with little to no real investment in the health and dignity of the seniors who live there.
To families considering this facility: Please be cautious. What you see on the surface may not reflect the reality once your loved one is vulnerable or in need of extra care. read more
