They don't mark all machines that are out of service…read more Once you run your card and the machine does not work, the lady won't refund your payment or give you another machine at no charge. So basically my laundry for one load cost $9.00. Who needs to pay $9.00 for one load of laundry? Not me!

The owner is not very friendly and threaten to put a kid in a garbage bag just because he was…read moreplaying with other kids. Way too expensive compared to others in town and not in a good location. Don't waste your time here.

I'm not a laundromat pro but I work and travel enough to have experienced more than my fair share…read moreof laundromats. This is the cleanest one I've been to in East Wenatchee. They have plenty of working washers and dryers. The large commercial washers and dryers are amazing. None of the machines have signs and tape saying the machines are out of order. Which is best than most! The place is constantly wiped down by staff so there isn't any trash and lint all over the place. I've seen that before at other laundromats. They've got enough TVs to keep you and the kids occupied. If you prefer reading then they have a ton of magazines available in their lounge. Need clean and warm laundry place when in Wenatchee? This is the place.

I always use this place to wash my bedding. I drop it off and pick up that evening and everything…read moreis always so clean and doesn't take up my day doing the bedding.

Brought in a king shag blanket and 3 cheap rugs 5x7 and 4x6. 2 of the "washable" rugs came back…read morecompletely ruined. (Innards in clumps) and I'm not completely sure the blanket is even clean... it certainly looks worse for wear (more clumpy, less fluff). All this cost me over $100. I mean, if you don't know how to clean something then don't take it or at least .... Look it up.

I brought in an expensive mens suit jacket that had only been worn once but had some dark, oily…read moresauce dipped down the front. They were able to remove all the stains and the cost was very reasonable. I am well pleased!

This place is bullshit 1star is forced to leave a review I give -5star (negative 5) - department of…read morehealth should shut it down. Disgusting. Not only were washers broken not one single article of clothing or sheet was dry after spending $40 on 5 loads because we are " out of towners" living that "Van Life" and had bedding, towels, clothes , pet blankets and more to do!!!! I hate this place so much, I cried leaving there because it was so bad and so expensive and I got nothing but misery coming here and it was closing time so I couldn't dry anything and I found no other place open past 8 pm. The bar next door was great, but that's it. Shame on Empire Launderette because they are literally STEALING YOUR MONEY by false advertising, stating they have washers and dryers - none of them worked as it should! Shit machines- every single one of them! Shit! Nothing was pleasant about this experience. This garbage dumpster fire of a laundromat should burn to the ground because it's a sham and I'm not sure how this place is even open or how it ever opened in the first place. Shut it down. It's FOUL. I have never been so upset in my life over laundry. I feel rage and deep anger and frustration. Don't ever come here.

Not fancy. But clean and most machines working. No restrooms or change, but you can get both at the…read moreadjacent hotel. A soda machine and a snack machine. And magazines to read while you wait. What more do you need?

Excellent dry cleaner! Friendly staff. My clothes always look so nice when I pick them up.read more

This is the best cleaners. We came in from out of town for a wedding. My husband's light colored…read moresport coat was dropped in the parking lot and was run over by the luggage. The coat looked like it was ruined. The hotel recommended J's. It was the best recommendation! They were able to perfectly restore his coat! Thank you so much!!

I wanted to love this place because it has a designated play area for young children, which…read moreinitially seemed perfect for my one-year-old. Unfortunately, the condition of that space was incredibly disappointing. The toys, books, and children's table were visibly dirty. The toy bin contained not only dusty toys, but also trash, old plastic scraps, and pieces of paper. The fabric storage bin itself looked like it hadn't been cleaned in a very long time. Concerned about my daughter playing in that environment, I spent time wiping down the toys and table, throwing away the obvious trash, and organizing the books. The paper towels were black with dirt after cleaning. Instead of appreciating the effort, a staff member (a blonde woman) confronted me, condescendingly scolded me for cleaning the play area, and warned that I could be banned if I did it again. I explained that my daughter had been sneezing repeatedly because of the dust and that some of the items mixed into the toys were not safe for children. Despite that, the bin containing the dirty toys and trash was placed right back into the play area. The lack of cleanliness was concerning enough, but the way the situation was handled by management was even more disappointing. We won't be returning, but at least we left the children's area cleaner than we found it.

Thank you for taking the time to share your feedback. We appreciate your concern for the…read morecleanliness of our children's play area and recognize that your intention was to create a more comfortable environment for your daughter. That said, we do need to clarify what occurred during your visit. While we appreciate your efforts to wipe down toys and surfaces, we cannot allow guests to discard items from our play area. During the incident, a bin containing toys that did not meet your personal standards was thrown away, and additional garbage was placed into the bin. This created the impression that all of the contents had originated from our play area, which was not an accurate representation of the situation. When our staff spoke with you, the concern was not that you were cleaning. It was that items belonging to the business had been discarded without authorization. In any business, removing or disposing of property is not acceptable, regardless of intent. You were advised that repeating this behavior could result in being asked not to return. We take cleanliness seriously and regularly maintain our facility. We also welcome guests to bring concerns to our staff so they can be addressed appropriately. We appreciate your feedback and wish you and your family the best.

Not happy with customer service. The employee was very rude after she told us to hand clean the…read morewashers after use because we washed horse blankets. Felt uncomfortable in their environment and unwelcome. Not impressed. She did not tell us the water had bleach and ruined my sweatshirt after washing the machines. Would have understood and not have been a problem if we weren't rudely attacked. It's not our responsibility to clean and spent $40 there and have used them for years and never an issue!

Washers were clean and well maintained place was nice and clean and the washers and dryers worked…read morewell for wt we needed at the one would def use them again

Clean, well-lit, open late, low traffic. Most machines work, those that don't are clearly labelled.read more