As a bus station, the Long Walk Bus Station can't be beat - it's got an entry&exit, it's flat with painted-but-worn away white markings along the bays and buses roll in to drop people off or pick them up. Brilliant.
Customer Service-wise, that's a different matter altogether. It's also a bit difficult to give it a rating in the sense that like most places it's a very narrow experience you go through here - you either sort yourself out with a ticket from the magic ticket-selling box or you pay the driver on the bus.
However that narrow face to face experience does totally vary on the driver you get from journey to journey - they're either smiley and cheerful or ignorant a$$hats who barely acknowledge you and leave you happy enough to leave your earbuds in while you do The Exchange and then go get a seat onboard. Sometimes they moan at you for not buying a ticket from the magic ticket-selling box in the waiting room-office-lobby whatever it is, not realising that some people only just arrive to catch their bus within a few minutes or seconds of arriving there.
The men who mind the little office could also do with being a bit more Customer Service-y as well - they're not very good at hiding that annoyed/indifferent/frustrated look all over their Chevy Chase when they're busy flicking through their newspaper or playing with their mobile or dragging out a phone call, or toying with their mobile while they're on a phone call. They also like to play hide and seek when their Spidey Sense alerts them to a customer approaching their glassed-in desk, but they only have that spot behind the wall to the side of said glassed-in desk to hide behind. It's not very imaginative, so I don't know why they hide there for so long. It gets old fast waiting for them to stop playing silly buggers when you need to catch a bus in a hurry.
The bus station itself is in the heart of the town close to loads of shops and nearby ATMs and services include the very convenient bus to/from Newry up North. read more