They were very friendly and helpful. Although I bought the earrings elsewhere, they were willing to…read morefix them for a very reasonable price. Their space is comfortable and welcoming. They did an excellent job.

My wife and I were married when I was young, and still up and coming. Back then, I explained to her…read morethe quality of Moissanite and how she could have a much bigger, high quality stone if she let me go that way. She agreed (she is a champ). But 20 years later, and two years into retirement...she told me she wanted a diamond, and how could I argue. So on our last vacation, we stopped by a few jewelry stores in the mountains and she got her diamond. But we bought the ring at one place, and then found the band used in another. They were different sizes, so I took this new "collection" to Ring Master to see if they could make one ring out of them, in a single size. I tell ya, I am retired military, not retired Elon Musk. Haha, that means my family live very comfortably, but we don't have money just to throw away. When I walked into this place, I saw that they have a little bar set up with black label liquor for their customers. The old Sailor in me thought "uh oh...this is gonna cost me!" While I waited, I started thinking of how I was going to B.S. my way out of it, when I heard their pricing. But then Jeremy came out. This guy took his time with me. He established his credibility, and then took me through every detail of what had to be done. Then I thought "D__n, I like this guy and he seems very competent. I wish I didn't already know he was about to show me how they afford to have a free bar in this joint." After all of that, we got to it. I looked him in the eye, he looked me in the eye and we talked numbers. That was the biggest surprise of the day. He's not cheap, mind you (quality never is), but he was surprisingly reasonable. My internal value calculator said to me "self, you handsome devil, you will get quality work here and he just gave you a number that you can swing pretty comfortably." So I left him my wife's new rings, and also my Grandfather's pinkie ring and my old Navy ring that I wear daily (I had just lost 65 pounds, so my own rings needed resizing as well). I picked them all up yesterday and...yeah man...my instincts about this guy were right. All the rings were flawless! Hell, I never even knew that mine were supposed to shine, but man...not only did they fit again but the white gold on one and sterling of the other downright sparkled! The Navy ring even has a section where there is black paint outlining the silver anchors on the side and he went in and touched that up to make my 30 year old ring look brand new! The diamonds on my wife's band were rearranged to match up with the diamonds on her ring and...man oh man was she thrilled at the results of Jeremy's work! Then, when I was leaving, they told me to bring them back any time for free cleaning! I was just looking for a resizing and soldering together on my wife's separately purchased rings. I GOT three rings resized, repaired and detailed to perfection...for a number that did not kill me. Could I have just gotten resizing "cheaper." Probably. But I also could have told my wife "no" after she sported the Moissanite the young punk version of me bought her, for 20 years. Why do things if you aren't going to do them right? These guys do it right. HIGHLY recommended.

I found Watch Repair Shop to be super fast and friendly. Price was reasonable as well…read more Transaction was a success!

My 2nd review for this establishment…read more With the current virus situation, the watch shop has recently reopened. Went down to the mall because I needed my battery replaced. When I got there a customer was just finishing up. I was told he had five watches in front of mine and it would be 20 minutes. Thought no way but showed back up at exactly 20 minutes. He was putting the back on the watch and said, done. Great service and great price.

After noticing this fine establishment across the parking lot from my neighborhood pharmacy over…read moretwo years ago, I FINALLY took the time and opportunity to walk in and see if they replaced watch batteries. Man! I am SO happy that I did. Inside this very unassuming little gem (pun intended) is a beautiful array of new and previously loved jewelry. I was immediately greeted by a nice lady with a helpful demeanor, who was glad to inform me that, yes, they did handle watch battery replacements. Yay! Besides that, as I was (briefly) waiting for my service to be complete, I noticed they also offer jewelry repair, resizing, and cleaning. They are a one-stop-shop! The "cherry-on-top" for me was their reasonably priced merchandise AND the clearance and sale signs they had in optimal places around the store. I feel like I've stumbled upon a hidden secret. In fact, I almost kept this to myself, but had a change of heart and turned around to go back in and take pictures for the Yelp! Universe. This spot is just too good not too shout out. How dare I have such a thought! Don't judge me. At least I self-corrected quickly. LOL At the end of my transaction I was presented with my both of my watches, new batteries installed, turned to the current time, and neatly packaged in the cutest little bag. If you or anyone you know is in need of that special something, a unique piece of jewelry, or even a jewelry service, you should definitely come and check out the Cravens. I don't think you'll be disappointed. Oh, and tell Cooper I said, "What's up, Lil' Homie?!"

Sadly, this business has closed after many years. Wishing the owners a happy retirement.read more

Best jewelry store in Roanoke. Not only are they knowledgeable but provide great customer service.read more

From the owner: Jewelry Connection provides engagement rings, wedding bands, watches, and diamonds to the Roanoke,…read moreVA area.

As someone else said in another review, I believe that they have their negative reviews deleted off…read moreof Google. So I took this route to leave a review. Went to Jewelry Authority with a 7ct, 10k Citrine ring that weighed a little over 4g. They literally offered $93! $93 whole dollars. 10k is going for maybe $68 per gram. Yet, they offered me $93 for the entire ring! How insulting is that? This seems to be a common thing with their business and I'm truly wondering if they only lowball a certain demographic of people. It's bad business and a bad look! Thankfully, I took to ring to a coin/gold business for scrap and they took the stone out of the ring and gave me almost $200 for it. I sold it for scrap more than JA offered! And I kept the stone! So do yourself a favor and avoid Jewelry Authority if you want to get sell your jewelry. You'll probably get more selling it on your own or scrapping it.

I was extremely pleased with everything about this transaction. Kyle was very professional and…read moreworked with me to get what I needed for the jewelry I was selling. If you were thinking about selling your jewelry, or buying some, go see Kyle on National Service Road. I promise you you will not be disappointed.

I had a great time with this company and would definitely go back…read more I would like to buy more jewelry from you so I can come over anytime after I take my son to school

I purchased two pieces of jewelry from this place online in July for $1800. They shipped them in…read moretwo separate boxes but with the same label and tracking, which is a NO by USPS, because each package needs its own tracking and insurance. My packages were hacked by USPS and were given to me cut open with no jewelry inside when I went to my local post office to pick them up. I had to start USPIS investigation because theft was done by a usps employee while packages were in their custody. So this jeweler tells me to file an insurance claim, which I did. I kept asking them if they insured my packages and was getting a vague response each time with no proof of insurance. Come to find out they insured my jewelry worth $1800 for only $100. And they are blaming me for selecting free shipping, which they advertise on their website, that my purchase qualified for. Nowhere in the checkout process did it say that free shipping only included $100 insurance. And nowhere during checkout did it offer any options for additional insurance. So this seller basically doesn't care whether the buyers get their packages or not. They just care about getting their money. So now I'm out of pocket $1800 and this seller refuses to take any responsibility for their negligence. This business is unethical. PLEASE SAVE YOUR MONEY AND TIME FOR OTHER ETHICAL JEWELERS. I ABSOLUTELY WOULD NOT RECOMMEND EVER DOING BUSINESS WITH THEM.

This jewelry store is amazing. They have very unique jewelry and the staff is very friendly and…read moreknowledgeable.

They do a great job with repairs and sizing and very reasonable. Lovely vintage and one of a kind…read morepieces as well.

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Excellent service by very friendly and knowledgeable people. Our engraving project was very…read moreimportant to us and we are very happy to say that they did a wonderful job! The pricing and timing worked very well for us and we heartily recommend them for this service. We look forward to working with them again.