I really enjoy the pizza and garlic knots here, but I don't go here too often because of some stuff posted on the businesses Facebook awhile ago, but their food is good enough to still occasionally order it. Tonight I ordered two pizzas, some garlic knots, and some mini-cannolis through the slice app, and had one of the worst experiences I've ever had with a pizza place. It was scheduled to deliver around 8pm and the app said the pizza was in the kitchen when I happened to look outside at 7:50 to see something on my porch outside my door. Apparently the delivery driver didn't even bother knocking on my door, and we were completely missing one of the pizzas, and the one pizza we did get was stone cold. I checked my phone but I'd had it on silent and there was a missed call like 20minutes previously.
I messaged slice customer service, and they said the people at Long Island delivered the full order and they weren't going to send anything else. The slice people were great, and just immediately gave me a full refund, but then Long Island called me and were incredibly rude on the phone. They were claiming that the delivery guy knocked repeatedly (we were sitting on the couch next to the door and didn't hear anything) and tried calling, but they delivered the full complete order. They even had the gall to claim that someone came up on our enclosed porch in a quiet safe neighborhood and stole one of our cold pizzas while leaving everything else. They refused to do anything to fix the problem, and even when we wanted to speak to the manager he was just as rude and insisted someone stole the pizza. If I have to guess at what actually happened, I think that the guy delivered a partial order, didn't knock, but called my phone from his car to tell us our pizza was delivered. Then probably some other house got an additional pizza, or the driver himself stole one of our pizzas and ate it himself. Either way, Long Island was completely at fault for the mistake.
We told him that we were never going to order from them again, and then I threw the one pizza we got in the air fryer to heat it up and we ordered a pizza from papa johns. It was such a horrible experience, but I do love their pizzas, and that's the worst part. They have a great crust, good sauce, excellent cheese, and good toppings. Their customer service is just horrible, and I wouldn't recommend them because of that. read more