Following my initial post, I got a call from the owner. Seems like it was an honest mixup super…read morenice guys., hope they get the front end straightened out.
Disorganized and Unresponsive
Initially, my experience with Poo the Rescue started off well. They were quick to respond--within a couple of hours--and scheduled my service for the following week. Unfortunately, everything went downhill from there.
This is a prepaid service, but they don't bill until the day before. When there was an issue with my invoice, they were slow to respond and only communicated via text, despite my calls and emails. The invoice they sent was incorrect, which I pointed out multiple times, yet they failed to correct it in a timely manner. Then, they simply didn't show up on the scheduled day--without any notice. When I followed up, they blamed it on my lack of prepayment, but the reason I hadn't paid was that they had billed me incorrectly (almost double with the wrong service times and incorrect number of dogs). Even after I repeatedly tried to resolve the issue, they failed to acknowledge their mistake and never reached out by phone to clarify.
Their response was essentially that all necessary information was in the welcome email and quote--but it wasn't. While they were friendly enough, the entire process was disorganized and frustrating. A business that requires prepayment should ensure their billing system is accurate and responsive, and at the very least, communicate with customers when they fail to provide the scheduled service.
Would not recommend unless they seriously improve their customer service and internal processes.