1. Lone Star Storage Center - Clay Rd

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Katy, TX

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Lone Star Storage Center - Clay Rd

3.0 (2 reviews)
Open • 9:00 am - 5:30 pm

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10 years ago

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Extra Space Storage

Extra Space Storage

(6 reviews)

We rented Unit 329 for about 18 months, and the light inside the unit never worked the entire time…read more When we first moved in, we immediately notified the front desk that the light bulb was out. We were told they were out of bulbs but that it would be replaced. Months later, when we came back to access our belongings, the light was still out. When we asked again, we were told the unit would have to be completely empty so they could bring a ladder in to replace the bulb. That requirement was never mentioned when we first reported the issue. Because the light was never fixed, accessing our storage unit was extremely difficult and inconvenient the entire time we rented it. Another issue was the constant rate increases. We initially signed up for a promotional rate of $150 per month, which increased to $180 after six months. After speaking with the manager, it was lowered to $160, but six months later it went up again to $170, and then eventually back to $180. Also, be aware that if the unit is not paid by a certain date, the contract allows them to require two months of rent plus late fees, which can add up very quickly. Maybe this is standard practice in the storage industry, but between the unresolved maintenance issue and the frequent rate increases, the experience left a very bad impression. Honestly, after going through this, I would rather throw my belongings away than put them in storage again and end up feeling financially taken advantage of. This was my first experience using a storage company, and based on this experience with Extra Space Storage, I would not do it again.

Tire blocks stolen and spare tire cover stolen. I went to store my camper there from a $50 add…read more Next thing I know I am being charged $100. Six months later price was increased to $155

Lone Star Storage Center - Clay Rd - selfstorage - Updated October 2026

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