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Lokrantz John D Dr DDS

5.0 (1 review)

Services - Lokrantz John D Dr DDS

Cavity treatment

Dental exams

Tooth filling replacement or repair

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13 years ago

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Fuller Smiles - Santa Monica

Fuller Smiles - Santa Monica

4.8(874 reviews)
2.8 mi
10 years in business
Available by appointment

Susan and Jesse made my experience so pleasant!! Jesse completed my x-rays, the fastest out of any…read moreother hygienist I work with and it was not. In the past I've had hygienists that cleaned and caused a lot of pain and did not take into consideration how I was feeling as much as Jesse and Susan did. Susan also taught me a lot more about the tools and how to use them to add to my current dental hygiene. I'm actually excited to go back for my 6-month and I hope I get Susan and Jesse again.

I have never left a negative review before and always give places the benefit of the doubt and even…read moreinitially gave this place five stars the first time I came but I have been immensely frustrated by the people who work the front desk/reception at Fuller Smiles Santa Monica. I developed an extremely painful, very swollen, pus-filled dental abscess late last month, and called Fuller Smiles to see if they could have me come in that day to have it get evaluated or drained. I was told by the receptionist that no one could see me same day, and since it was a Friday I could check back on Monday. The abscess was swollen and painful and if left untreated can cause more infection, loss of the tooth, and sepsis, and I pointedly asked the receptionist so I can't be seen even if it's an abscess and a dental emergency? To which the receptionist replied no and asked me to check back three days later when they're open again on Monday. Of course, I found a different facility and got it drained that day and was confirmed by the other dentist of the abscess. I then went back to this Fuller Smiles a few days later to get it evaluated by Dr. Katie, my usual dentist, and she did a CT scan for me and referred me to an endodontist. I called the receptionist at Fuller Smiles today and asked if the results of my CT scan could be sent to the endodontist or to myself to show the endodontist so they could get a complete picture of what's going on. The receptionist then tried to tell me I didn't get a CT scan done, when I know I did because I was literally in the machine getting it done a few weeks ago. I then told her the date of the test and she found the record but then told me she couldn't send it over to me because of software issues, even though it is my legal right to get a copy of my imaging tests. I asked her how the endodontist would be able to evaluate me then without having my test results and she basically told me to get another repeat CT scan done there, without any regard to any unnecessary radiation exposure that would mean or if insurance would cover it. Overall I thought the dentists here were great, but Jackie at the front desk was very unsympathetic and unhelpful, and I am considering taking my business elsewhere just so I don't have to deal with her anymore.

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Fuller Smiles - Santa Monica
Fuller Smiles - Santa Monica
Fuller Smiles - Santa Monica

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Michael J Brandolino, DDS - UPDATED RECEPTION ROOM

Michael J Brandolino, DDS

4.6(174 reviews)
1.8 mi

I've been going to Dr. Brandolino's office for almost 20 years. It's always been a great…read moreexperience. The staff, the service. We even moved 25 minutes away and still make the drive to keep him as our dentist. Recently I had to go in and get a new crown. And I'm extremely happy with the results. If you need a great dentist and dental office. Dr. Brandolino is a great choice.

Wonderful Dentist and Hygienist, but the Front Desk Experience Is Absolutely Terrible!…read more I honestly hate having to write this review because the clinic itself is fantastic. It's extremely clean, Dr. Brandolino is wonderful, professional, and always in a great mood, and the dental hygienist is absolutely amazing--so sweet, friendly, and genuinely pleasant. I have nothing but wonderful things to say about the actual dental care. Unfortunately, the woman at the front desk is an entirely different story. I genuinely cannot understand how someone who deals with patients every day can have such a consistently rude attitude. Whether you're speaking to her on the phone or standing right in front of her, she makes you feel like you're bothering her simply by being there. She's always in a rush to hang up, comes across as impatient and dismissive, and gives off such a negative vibe that it makes the entire experience unpleasant. I'm naturally a happy, friendly person, and I don't expect anyone to roll out the red carpet for me. But basic courtesy and professionalism should not be too much to ask, especially in a healthcare setting. What makes this even worse is that I'm not the only patient who feels this way. I've discussed this with one of my neighbors, who also goes to this clinic, and we've had very similar experiences with this woman. We both live on Ocean Avenue, so the location is incredibly convenient for us. Yet we've actually discussed finding another dentist because dealing with this receptionist has become so unpleasant. I don't know whether she dislikes her job or simply doesn't understand the importance of customer service, but if you choose to work at the front desk of a dental office, treating patients with basic respect should be the bare minimum. The worst part is that her attitude completely overshadows the excellent work of the dentist and hygienist. The moment you walk through the door, you're met with such an unwelcoming atmosphere that you almost don't want to be there. And when you call, you feel like the person answering can't wait to get rid of you. It's honestly unbelievable that one person's attitude can make loyal patients consider leaving an otherwise excellent practice. Dr. Brandolino, please FIRE/REPLACE YOUR RECEPTIONIST. I say this sincerely because you are a wonderful dentist, and your patients deserve to be treated with the same professionalism and kindness that you and your hygienist provide. Unfortunately, the woman representing your practice at the front desk treats patients terribly. Her consistently rude and dismissive attitude is driving people away from a clinic that otherwise deserves nothing but praise. The dentist and hygienist deserve five stars. Unfortunately, the front desk experience deserves one. No patient should dread walking into a dental office because of the person sitting at the reception desk. Dr. Brandolino, your practice deserves better, and so do your patients.

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Michael J Brandolino, DDS - Dr. Michael J. Brandolino.

Dr. Michael J. Brandolino.

Michael J Brandolino, DDS - Bright new waiting room!

Bright new waiting room!

Michael J Brandolino, DDS - THE RECEPTION ROOM KEEPS GETTING CLASSIER! ONE COULD NOT ASK FOR A MORE PROFESSIONAL DENTIST AND STAFF.

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THE RECEPTION ROOM KEEPS GETTING CLASSIER! ONE COULD NOT ASK FOR A MORE PROFESSIONAL DENTIST AND STAFF.

Lokrantz John D Dr DDS - generaldentistry - Updated October 2026

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