The first time I called and left a message asking for an estimate, I received no response. That was a few years ago. This time I HAD to move forward on the project, called again, and had a very quick response. The young man who came out was very cordial, and gave me the best price out of five. However, when I researched the brand he quoted, it didn't look good ("builder grade"). After expressing my concerns over the phone, his father (the owner) came and talked with me, and said they'd do it at the same price with another brand that I liked better. It was a toss-up for me. Finally I decided on another company that I had more faith in, despite being a grand more expensive. read more