Easy to use website, and a great employee base, easy to work with, and great to get parts…read moreinformation from them! Highly recommend them!

I purchased my first ATV ever from this company. They have a very small lot in the city of…read moreCharleston so I was never able to test ride the ATV. They did their pre-test checkup and completely missed the clutch rattling noise I've been dealing with since I brought it home. I live 1.5hrs from them, so a quick visit to have it checked out isn't possible. Jon, the salesman, has been my main contact through all of this and since I bought this base model Can-am outlander for a final price of about $9200, he seems unwilling to want to address this issue by asking his techs or others about the problem. Instead he referred me to his lead technician Shawn, who has yet to reply to my email and always is unavailable when I call. When I finally talked to him, he acted like he's never heard of this issue, when a simple search on youtube finds videos showing this problem. I even sent those videos to Jon who claimed to have showed Shawn, yet I've received no more replies. When Jon does reply, it's only like one sentence, which tells me he no longer wishes this to be a problem for him. I am very disappointed in the response to this issue. They wanted me to drive it back and drop it off. I don't have the time to do that due to the distance. I bought from them because they had the only model I wanted in stock at the time. I would think spending over 9k on my first ATV ever would merit a better response to my issue with it from DAY ONE! From my perspective, they have washed their hands of me and have no desire to even find out what the issue is by asking other dealers or technicians so I can try and pinpoint the problem without having my ATV sitting in a shop for weeks on end waiting for parts. I bought it because I need to use it. I am highly disappointed in them and Can-Am so far. The problem is the primary clutch rattles like a bad catalytic converter or heat shield falling off when it's cold or under strain like climbing a hill, as well as majority of speed under 10mph. The sound IS AWFUL and embarrassing. I even asked about aftermarket headlight options since the lame halogens that come with it aren't very bright. Jon sent me a link to a company I had already checked out and never bothered asking around his coworkers who deal with this product day in and out. In conclusion, they are just lazy there when it comes to customer complaints or questions about their ATVs. To anyone wishing to purchase from them, just know that once you buy, you're 'dust in the wind'.

They are not family friendly, so don't take your children. Better yet, don't go at all.read more

He was so awesome. We looked everywhere around here for someone to change and balance a rear tire…read morefor a bike and no one could. We called him this morning and didn't get an answer. To our surprise, shortly after he personally called us back. He told us to come on over. The tire was changed and balanced in no time and he was so awesome. I recommend this place to anyone.