I traded a jeep wrangler for a 2025 gladiator. I got the trade in I wanted. They got me to the…read morepayment I wanted. They even brought the vehicle to my house and picked up my trade in. Easiest and best buying experience I've had.

I am an admitted tough customer and, with that said, I recommend John and the Stephens Auto Center…read moreteam at the highest possible level! As additional background, I am a self-professed car aficionado and have been following the planned release of the new full size Ford Bronco for well over five years. After placing my reservation on the release night in July , 2020, I did extensive research on what dealer to select to complete my order. With over 3,000 Ford dealers in the United States of America, Stephens Auto is the only Ford dealer I could find willing to offer a discount off invoice AND put this offer in writing in plain English!!! http://www.stephensauto.com/2021-bronco/ John and his Stephens Bronco team are heavily vested in the emerging and fiercely loyal Ford Bronco community and related groups and sites. John would likely classify me as a Bronco "Super Fan." As such, I am actively involved in most of these in person and online groups and forums. Many members of these communities (and possibly competing dealers) openly trolled my posts, saying that Stephens Auto Center was "over committing" and I would likley see my order in the year 2022+! While the true test will be in the final delivery, corresponding pricing, and the commitment of "no surprises", to date, John has responded in all of my detailed questions with a sense of urgency and corresponding level of detail. The manufacturing delays and the related extended wait for this vehicle build have been frustrating, although, as importantly, to date, the commitments from John and team have been made, AND continued to be confirmed in writing in accordance with the Stephens Auto commitment. I look forward to working with the Stephens Auto Center team on this important purchase and in the future!

Decided at 5pm we wanted to rent a SXS for the next day- we showed up and they got us squared away…read morewith our preference so we could show up the next morning and just hop right in to ride. They went above and beyond with accommodating us. 5 stars isn't enough, they deserve 6!

Cameron and his staff were very nice people and helped explain to us amateurs the do's and dont's…read moreof riding. We stayed at the Ellis lodge which is perfect location to this place (right across the street) . The only downside we had was it took a group of 8 1 hour+ to go through all the paperwork. While multiple people waited behind us . If someone can help streamline this payment and waiver process this place would easily get 5 stars. It seemed like Cameron was the only person who could do it. That being said we would still come back to these guys in a heart beat. Thanks for a hell of a experience!!

Have been dealing with them for the past 6-7 years. Friendly, honest, accommodating, and they do…read moregood work at fair prices. I don't have a lot of money, so I source my own parts a lot of the time. All the money they make from me is mostly labor. Still, they treat me well and understand my situation. Have never felt ripped off and have never been aggressively upsold additional work. It's nice to have a local business you can trust and, so long as they keep this level of service up, they'll continue to get my business.

I was needing new tires (4 of them). They had to order the ones I needed, but the tires arrived…read morethe next day. Service was excellent and staff were super-friendly. The cost was less than what I expected. They have a separate waiting area with a (clean) restroom, tv, free WiFi, and free water & coffee (they provide a Keurig with K-cups and even had decaf!). I had to come back the next day for alignment because I had to pick up my kids from school, but I explained to one of the staff that I needed to get out early enough to do so. The staff member got me out in plenty of time and scheduled me the next day for alignment (so they are willing to work around YOUR schedule when they can). They will also pick up your vehicle for free (within a certain distance) to work on it if you can't come to them. I definitely recommend them!

We had a great experience with Skippy at Thornhill Ford in Chapmanville, WV. He handled my…read morehusband's cargo van transmission replacement quickly--less than two days--and even worked with us on the price. His professionalism, honesty, and efficiency really stood out. Very satisfied and would absolutely recommend Skippy and the Thornhill Ford service department.

I recently had the pleasure of purchasing a 2018 Lincoln Navigator - Reserve from Thornhill…read moreLincoln, it was one of the easiest and nicest car buying experience I have ever had, thanks to Tony and Mike B. Every person I interacted with was pleasant and happy to help any way they could. This was especially meaningful to me, as I am in Florida and making this purchase from afar, and sight unseen, so trust was an important factor to me. They sent detailed photos and information, I had Automotive Inspection Solutions do a complete inspection with photos to document the condition of the vehicle, which I did for insurance and shipping reasons, so in the event, anything happened I had proof of condition prior to any unforeseen incident. I had Steve at MM Freight Logistics arrange for Shaughnessy Overland Express to pick up and transport the Navigator in a covered trailer to my home. It was picked up on Thursday afternoon and arrived at 9:30 AM the very next day, I was impressed! The vehicle was perfect, clean and ready to roll. This was the most wonderful and stressfree car buying experience and I did it all from the comfort of my home while sheltering in place due to the CONVID-19 virus. So I was able to do my part to help the economy during these unprecedented times. I highly recommend Thornhill Ford - Lincon in Chapmanville, WV, and the owner even got on the line to say thank you. I have to say this was a lot like buying from family, and I could not be happier. Thanks to everyone at Thornhill Ford - Lincoln.

Very helpful briught car to them and they took it straight in that day. Service with a smile…read morediesnt say enough. They treat you like family polite and got straight to the issue without trying to sell me anything extra.

They are a little cheaper on prices, but honestly the performance they do on vehicles isn't all…read morethat great. Also some of the employees really could use a dose of some good people skills! I feel the few times I've had to go there I would get judged immediately furthermore the wait time to get something done to your vehicle is absurd to wait so long.