Incredibly frustrating experience with Lofting Plumbing. They quoted me $85 via text to check a bubbling toilet, but after a quick examination that took less than five minutes--just flushing two toilets--we were told the issue was a "soft clog" that had fixed itself.
The plumber spent the rest of his time chatting about everything from his wife's toilet paper usage to suggestions for a bidet. He then went outside and had me flush all 3 toilets while he watched the drain, again saying it fixed itself. To my shock, the bill came to $179, nearly $100 more than quoted! I feel completely taken advantage of--was I really charged for the time spent in conversation and flushing a few toilets? If it was $179, quote us that beforehand. If it's $93 extra for me to flush my toilets, let us know that, so at least we have the option to agree or not.
When I called to express my concerns, the response was lackluster. I was told the economy is bad, which is no excuse for poor communication and pricing practices. (But also, the owner so concerned about the economy and paying their employees was on vacation!) It would have been nice to know beforehand that they charged by the 15-minute increments; had I known, I would have cut the visit short after the initial flush.
If you consider using Loftin Plumbing, make sure you get a detailed cost breakdown upfront and be prepared to watch the clock! Their so-called "great" customer service didn't do a thing to alleviate my disappointment. I definitely do not recommend this company based on my experience. read more