So, an entire year has passed by and I'm still pissed off about this 2 week vacation we took in Dec…read moreof 2017. Before I begin this lengthy post, I want to preface with a few things. 1. We worked with the management company that operates all of the luxury homes at Real Del Mar. 2. We were specifically looking for a luxury home rental that offered all of the amenities of a hotel, and although this place is called a condominium, it's actually luxury homes in a private gated area with a spa, gym, restaurant, pools, concierge services etc. Okay, let's begin. I let a whole year go by because I was still fuming over this. So I wanted to write not out of fury but out of my experience. My SO, was celebrating his homecoming back to Mx. Kind of a big deal since he hasn't been home in 15 years. He decides that he wants to host everyone. We planned a last min 2 week vacation to Mexico a month and a half out. It was over New Years which made it more difficult. I'm literally searching for 2 weeks straight for a home to rent over NYE. (Side note: while also planning a holiday party, buying Christmas presents, payroll, etc, you get the point). We were going to spend some time in Guadalajara but really wanted to get away for NYE. We rented a 6 bedroom home in Puerto Vallarta. It required a 6 night minimum. With a price of $25k, it was NOT CHEAP. However, we understood bc we wanted a luxury villa with staff. My SO and I were hosting everyone, in addition to the extra $10k we were going to spend while in MX, it ended up being a big trip ($35k trip to be exact) I worked with Patricia to secure everything. The house was beautiful. We booked the 6 bedroom ocean view home that came with house keepers and 2 chefs everyday who cooked for us. Honestly, I loved it. Upon arrival, we were greeted by the entire staff with cold towels and flowers. We were given a tour. All the rooms had the names of the guests staying there, just as I had instructed to do so. All the food and produce I ordered was there. Everything was seriously perfect. The chefs had food ready. It was amazing. Here's where it went south. I SPECIFICALLY asked Patricia for itemized receipts of the food and everything I ordered BEFORE placing an order for everything. I said, "This is very important. I need all the original receipts from the market, everything. I need them for tax purposes". The contract I signed for was for 16 guests. Patricia knew that although we booked for 6 nights, we were only going to stay for 5 nights. I even suggested to her that they don't have to staff ppl that day for me since we won't be arriving until the next day so that way, it's not a waste of time for them. 13 guests arrived on the day of arrival. 2 days later, some guests left back to the city. On the night of NYE, we had 6 more guests arrive. I'm not sure if the staff overheard us bc more guests were coming, however- they didn't realize that 4 guests had already left back to the city. On the day of NYE, Patricia comes waltzing in, without knocking, and interrupts our family convo and says: "hi! I heard more people are coming, is this true? I just want to reinstate the guest count policy to you!" (With an accusing tone). Umm- excuse me?! Who do you think you are coming into a house in MEXICO @ 4pm in the afternoon, without knocking or politely introducing yourself. Completely unacceptable behavior. Who does that?! She could've easily handled it differently but all of my guests mouths hit the floor. They could not believe that "the staff" was talking to us in that way. We were all simply just stunned. And even IF more guests arrived, I was still well within my contracted guest count. So after we depart from the house, there is a $1600 charge on our account for the overage of the guests? $700 was for the overage. Which should've never been the case bc we were within our contracted guest count. WHAT? Why? I asked her why? I get this BS answer. I'm literally arguing with her via email back and forth for a freaking month! At this point, I'm like - forget the $1600 charge, give me the receipts I asked you for. NOTHING. She scans me blurred hand written receipts. The F is this? I asked you for detailed receipts. At this point- I'm ready to email her boss bc she is the worst hospitality individual I've ever come across. My biggest take away from this was, we spent $26,600 k and we didn't even stay the entire contracted dates bc we couldn't stay that long. I honestly felt so nickled and dimed. I never want to stay here again. The only reason we did, is because the Four Seasons Punta Mita doesn't have a 6 bedroom suite. HORRIBLE. Never again. The staff was great, however- management, HORRIBLE. If you want to keep me as a repeat, be honest and don't be an a$$hole, don't over charge me and then blow me off and not reply to my emails. I would suggest booking elsewhere.