extremely bad dental practice avoid at all costs! 1 filling i had fell out after 2 weeks, on return they filled over an infection trapping infection in causing major problems, repair to a chipped tooth was terrible and resembled nothing to it's original. since I have changed to another dentist who has had to rectify pretty much all the work they competed. extremely busy and seem more concerned on getting you out the door and the next patient in than your dental health. read more

My wife,my daughter and myself all took the afternoon off work 25/07 after receiving a look forward to seeing you text on the 23/07 Turn up at the surgery"sorry your dentist is in today" The appointments before that,the same my wife,daughter and myself,booked for 07/06.Receive a sorry text 06/06 your apps have been cancelled.The appointments before that 07/04 the same turned up at the surgery with my family to be told appointments cancelled. My wife is a key worker so struggles to book time off,she's is sick of this sort of treatment. read more

Tucked back from the road at the top of Lodge Causeway, near to Kingswood, this is a large practice with seven dentists under one roof. This is a rare one these days in that they accept new NHS patients. The reception staff must be vetted to have the friendliest greeting to make you feel calm. Then you find your treatment room in the typical old Victorian house. My dentist was very good and cleaned my teeth nicely, my boyfriend had a dentist here who gave him an injection without any pain! They are very busy so expect to wait a few days to get an appointment (unless an emergency of course), and I have had to wait for a while whilst at my appointment as they were running late but otherwise I can't fault them. read more

Lodge Causeway Dental Centre - Cosmetic Dentists Near Me - Bristol, BST

I stupidly delayed needed root canal treatment on a broken tooth, since I wasn't in pain. I hadn't been impressed with my usual practice, and delayed treatment. Big mistake! I was struck with agonising toothache, and called this practice instead. They managed to fit me in within three hours! The nerve was affected, and they did the first part of the root canal right then to relieve the pain, and all of the staff were so kind and understanding, understanding my fear of dentists and being gentle while doing the actual work. After having the first part of treatment, I then had to reschedule my follow up appointments not once, but twice, since I'd developed sinusitis and didn't want to attempt dental work while unable to breathe through my nose (unrelated to the dental issues, just bad luck!) and the staff were understanding and sympathetic! I had two more treatments over the following weeks, to finish the root canal, fit a crown, fill another tooth, and a much needed scale and polish. The dentist was able to work quickly but gently and thoroughly, and did an excellent job with minimal discomfort, even adding more anaesthesia when I was still sensitive. The crown, filling and scale and polish were all done in one appointment yesterday, which I appreciated! Receptionists and assistants were also friendly and helpful, I was dismayed to see negative reviews, since I received such good treatment, and with my phobia of the dentists and anxiety disorder, I was really very nervous and worried about pain! But they relieved my pain with calm and friendly professionalism. I remain very impressed and happy to continue using this practice. read more

Located on a main road and near the 6 bus stop, this dental centre is easy to get to and has everything one needs regarding dental care. Though located in an older converted house, all the equipment is modern and up-to-date. The staff are lovely, and the dentist I was assigned was great. I was nervous seeing a new dentist and he put me at ease. All work done was excellent, and they accept NHS patients (call first to confirm). read more

I am a very nervous patient and joined this practice 4 years ago after not receiving any treatment for 7 years prior (due to poor and painful treatment at another practice) In the 4 years I have received treatment at this surgery I have had two dentists and both have been very understanding of my nervousness when sitting in the dental chair. Both have proved treatment to be painless and they have won my trust. I now would be reluctant to go elsewhere for treatment and insist on the dentist that I currently have. Two years ago I suffered a very painful dental abscess and received dental treatment from an emergency dentist at this practice. I haven't seen her since, but once again, treatment was painless and effective. I highly recommend this practice for anyone who fears dental treatment!. read more

Terrible dental practice. not friendly, does not think of others, staff very rude. Paid for my filling , it fell out in less than 4 months and was told i had to pay again before the dentist would even have a look at the filling. Disgusting lot. would not reccomend to anyone. read more

I take my two foster children here. It's OK in terms of treatment, I have always found the dentists to be friendly and efficient. However, the last time I visited, I had my 6 yr old with me and in the waiting room, the TV was on, blasting out the Jeremy Kyle show. Not even close to being appropriate viewing for a child. I had to go downstairs twice to ask for the channel to be changed. Following the child's treatment, I drove to a pharmacy to pick up antibiotics for her. At the pharmacy, I was informed that the dental surgery had forgotten to sign or stamp the prescription, making it illegal for them to give me the medicine. I had to trek all the way back across Bristol to the dental surgery to get this sorted out. Not very impressive. read more

Terrible dental practice with a high turnover of dentists. Over three years every time i return the dentist has left. Just check out the Qype reveiws. All they are interested in is high volume of clients. One of the dentists just wanted to give me expensive dentures when the problem was with my gums. very very very poor service. Took two years for them to arrange removal of a wisdom tooth when they kept saying i didnt have any. Do yourself a favour and find another practice. Its just a place for new dentists to the area to work for a while ! read more

It's my first time to get a dental service in UK. I just moved here, I got registered to this clinic knowing that they can provide good service. When I first asked the receptionist to help me for my registration, she's abrupt, unhelpful and unfriendly. Not a good impression from a new patient. I thought maybe she just had a bad day. After that I had an appointment the next day, I was under the impression that the dentist will check my teeth and after that he will clean it. When I got to my dentist, he took xray of my teeth and check them. It was like 15 mins conversation, I asked a lot of question to understand their system knowing I am a foreigner in this country. I asked if he will clean my teeth and he said he will but after that he sent me to the receptionist to talk about filling for my teeth. I am an NHS member and I understand that I need to pay extra service charge if I am not receiving benefits, that's totally fine. What concerns me, in the reception area, there is a NOTICE to public saying that patients need to be on time to avoid any delays and to respect other patients, fair enough. However, my appointment was scheduled 2:15pm and I waited 15 mins before I got entertained by the dentist. I went to the receptionist, she explained that I need to pay upfront 30 GBP for all the 4 fillings for my teeth and need to book for another appointment. I asked if there is another time slot within the week since I will start a new job next week and I don't know when I can get a time off from work. She said there is time slot the following day but not a guarantee til payment has been made. I said, I will discuss it with my husband first before booking new appointment. I asked her if I can call her and see if she can book me an appointment over the phone and I will pay it on the day of my appointment itself. She said not possible. Their system is so tight and not flexible. So, I don't have choice but to go there myself and asked them if there is availability. Again, they told me no more availability, I said, the girl yesterday told me that there is availability today 10 to 9AM. The receptionist right away rejected my request without checking in the system if they can insert me. Is that good customer service? The lady said she can put me on the cancellation list just in case someone will cancel within the week since I badly need to get my teeth done. I went home disappointed for all the hassles they have caused me. The same day, I got a phone call telling me that there is availability, I asked her if she can book it for me and I will go there and pay. She said, NO, I need to be there and pay it. She said she can get my cc number over the phone? Isn't that contradicting, yesterday, I asked if I can call and book the appointment over the phone and they told me NO, and now, it is possible for as long as I have my cc number. I could have done that yesterday and avoid all the hassles walking jsut to book the appointment. I dont have my cc yet but my husband does, so obviously, I cant book it with her over the phone by the time she called coz my husband was at work and go back to the clinic again. Now when I get there I asked if the 4 fillings and cleaning of my teeth can be done on the same appointment. The receptionist said, she cannot answer me the question bcoz only the dentist can answer it. I asked, is there a way that I can ask the dentist personally so that I can check my itinerary because yesterday I was under the impression that the dentist will clean my teeth but he didnt and took my 17 pound service charge. They keep telling me that I can always rebook within 2 months which I dont have the luxury of time. They said the only way to ask the dentist is during my appointment itself. This clinic doesnt understand the essence of time. The receptionists don't know how to read between the lines, very unhelpful. They dont provide options to patients and not even exhausted all means before saying NO to patients. They don't educate their patients especially those new patients and they assume that they know the system already. I hope this feedback will serve us a wake up call to them and review their system and how they give customer service to their patients. It's very sad to know that they were there to provide service and you are paying them the right amt and not getting the quality of service. You can totally feel that they were there to work for the sake of working and not because they care about you as a patient. read more