I don't normally leave a review however after my experience I feel I need to advise people to avoid this dental practice.
I had been a patient at this practice for years but not had to attend for a while until recently. It was clear when I visited that the majority of the lovely staff that made this a great dentists have left and have been replaced with individuals who lack any people skills or care.
Upon the advice of the receptionist when I called up (explaining that I have a poorly baby so makes it difficult to attend) I booked a Saturday appointment and was unfortunately a minute late due to my baby being poorly just before I left. I apologised when I arrived but was told my dentist had already taken another patient in (in a minute!). I tried to convey to the receptionist my situation with my child and ask if there was any other appointments to which I received an extremely unhelpful and rude response and addressing me by the name of another patient! She refused to help me rebook saying she couldn't help me and reduced me to tears. I appreciate it was my own fault I was late, however find it rather unreasonable to take someone else in my place within a minute of not arriving.
When my appointment was rebooked, at a time where I would have to bring my baby (and informed them that) they booked me an appointment upstairs with no lift facilities. I had to carry my baby in their car seat along with all their medical items up the stairs!
The dentist I saw was extremely rude, he argued with me when I was trying to explain the problem (telling me that I wasn't grinding my teeth when in fact I really was!) and clearly did not want to see me. He was very obviously trying to hurry along the appointment and wasn't really interested in anything I had to say (no doubt as a result of the receptionist saying something before the appointment). When he took an impression of my teeth for a mouth guard he was rather rough with it (I have had mouth guards done before and I've never had anyone be as rough and hard as this) and left mould stuff all around my teeth/mouth and made no effort to clean it off. I asked if there was anything I could do to help the situation to which he talked to me like I was stupid and suggested I just use what he suggested. That would however only address half the problem but he would not listen to my concerns or advise how to improve that. After this I asked to speak to the Manager who agreed that the receptionist should not have treated me the way she did. However I visited not long after this and she was again plain rude. He also agreed the dentist was not in the least bit understanding or sympathetic but should have been. Whilst the manager agreed to talk to him, I did not fancy going back to have him be rough with me again, nor have to tolerate his unnecessary rude and unprofessional behaviour, when all I was trying to do was make sure my teeth were ok. Not the response you would expect from any dental practice. Avoid avoid avoid read more
