My husband and I moved in right when the building opened, and for what we were paying in rent, the experience just wasn't worth it. The building is managed by Greystar, and that turned out to matter a lot.
Start with the units. It's marketed as luxury, but the longer you live here, the more you notice how cheap the actual materials are. The layouts don't make sense either, everything feels optimized to cram the maximum number of units into the building, which tells you Greystar cares more about profit than whether the spaces are actually comfortable to live in. Honestly, that was the thing we were most willing to overlook.
The real problems were with management and to be clear, not the on-site staff. The front desk and on-site team were genuinely kind and easy to work with. Every issue we had was with the general management above them.
Our washer/dryer broke, and it took roughly three months to get anything done. They ignored service requests, gave us the runaround, and kept inventing new hurdles while we sat with no working unit. In the meantime I had to haul our laundry to the other building and pay close to $50 a trip. Were they aware I was doing this? Yes. Did they ever reimburse me? No. For comparison: our stove broke in the building we live in now and it was replaced within a day. That contrast tells you everything about how much a big corporate operator actually cares about fixing your problems.
Then there's the "pet-friendly" claim, which I'd push back on hard. Greystar put up "No Dogs Allowed" signs around the building, including in the public tree pits out front, which isn't even building property. We pointed this out and suggested reasonable fixes, like dog-waste stations or a proper tree guard to protect the trees. They ignored all of it. For a place that markets itself as dog-friendly, telling residents there's nowhere for their dogs to go is a strange way to back that up.
And the security deposit. New York law requires your deposit and any itemized deductions back within 14 days of move-out. We handed in our keys on June 25 and heard nothing, no deposit, no claim link, no statement, well past the legal deadline. It took repeated follow-ups, a letter citing the actual statute, and a warning that we'd file with the NY Attorney General and go to small claims before anything moved. We eventually got our full $1,000 back with no deductions, but only after a month of chasing something that should have been automatic.
The pattern never changed: on-site staff who tried, and a corporate layer that didn't lift a finger until we made it impossible to ignore. Would not recommend. read more