Dr. Greeson is very knowledgeable and was very pleasant to work with. The wait to see the doctor…read morewas slightly longer than I anticipated but was shorter than what I have experienced at other facilities.

After 4 scheduled appointments, I hurry to make the earlier appointment they now have time for me…read moreand once again no service rendered for what I already paid for! A picture was taken on my 1st visit. Your job is skin and if you cant tell how many shades difference it is, neither can I. Maybe on the 1st scheduled appointment, tell your patients what to expect instead of driving 40 minutes multiple times only to be turned away! I need a refund and quick!

Get attention to you and your needs. A very competent staff. They listen, keep great notes and…read moreconsult with labs and other staff as necessary.

Beware if you have a billing issue. They will screw you. I was treated at University Dermatology 6…read moretimes. The first 5 times, they filed claims with my insurance (UHC) and there no problems. After my sixth visit, they began sending me bills that I owed for the entire amount because my insurance wouldn't pay. I talked with UHC and was told they had not denied payment for that sixth visit because they never received the claim from University Dermatology. I was told by University Dermatology they tried to file this claim unsuccessfully multiple times. But UHC has no record of those claims or denying service for me. In fact, I've been to another dermatologist 4 times since then with no billing problems. University Dermatology has now turned over my bill to a collection service. In essence, University Dermatology wants me to pay because they screwed up filing the claim. I visited the office and tried to meet with the office manager. I wrote a letter documenting my billing history and what UHC said. I had a UHC representative offer to join me on a conference call to discuss and the offer was not accepted. Good luck if there is a problem with your billing.

Dr. Retterbush is amazing. His connection abilities with patients works very well and he is always…read morereassuring. The practice runs like a will managed facility and is evident while I wait in the patient waiting area and hear staff and patient communication. If you need a dermatologist or are looking to change, Dr. Retterbush is the one to see!

Great dermatologist! She is personable and cares about your health. She listens to you and…read moregenerally cares about your concerns.

In January I was a new patient at the watkinsville office. I went there to have three spots removed…read morefrom the left side of my face one of which is eating away at my eyebrow. Instead of removing them and then having a biopsy. They requested biopsy. Biopsy came back negative. Now my insurance company will not cover the removal because they claim it to be cosmetic. The doctor should have removed and if she insisted requested a biopsy now I'm stuck. Additionally I spoke to them about hair loss which I think is a part of my medication regime. I've never had an office make an additional appointment to discuss hair loss. Now I'm told that it will not be covered by my insurance because again the insurance considers it cosmetic. I honestly don't know whether it falls on Athens dermatology group or my insurance but I think there could have been something worked out that these situations would have been taken care of. Just now may 2025 I tried to reach the office and doing so I was connected with three, yes 3, different companies who took care of a different part of the practices business. It's surely feels so they're getting way too big for their britches and their bottom line is not concerned for their patient but concerned for their pocket

Worst dermatologist I have ever been to. All they want to do is throw medication at problems…read moreinstead of actually talking you through what can help. I have been given medication that lowered my blood pressure, medication that has given me rashes and was recommended electrocartery treatment and almost pressured into getting it at that very same appointment instead of giving me advice on what products I could use to help me fix the problem. I called up saying I was unsatisfied with my appointment and told another physician would call me and answer all questions. I had to call back 3 times to make sure they called me!! Whenever they actually did it was a nurse and not the physician I was promised and whenever I asked her questions she told me that was above her license to share. What idiots. Do not go to this dermatologist.

Dr. Cindy Andrews was the absolute best. I had to have a suspicious mole removed on my neck today,…read moreand I have a massive irrational fear of needles. I hardly felt it, and she was calm and compassionate about my fears. The procedure went absolutely smoothly and I no longer am scared of getting other moles removed, as long as she does it. The office as a whole was very nice and understanding of my circumstances, and when I saw there was only a 3 star average review, I literally made this yelp account to give them 5 stars. My experience genuinely changed my outlook on doctors and has massively eased my medical anxiety.

Joy Chastain is so sweet and their service is great! They of course sanitize all their tools and…read morethey gave me a shot that took 5 seconds! They are truly amazing.

I reviewed a year or so ago noting how excellent, helpful, and friendly the back staff (Dr…read more Chastain, nurses, assistants) were while mentioning I was routinely noting to self how the reception area might benefit from some lessons in hospitality. Ok, didn't say that exactly but close. Just visited yesterday and want to comment on how friendly and receiving the reception atmosphere felt. An impressive turnaround! And there wasn't even anything exciting or particularly happy going on, just felt valued and appreciated when entering the room. :) Oh, and they have the CUTEST, softest T-shirts... ever.

If you just love phantom bills for visits years ago, a tree's worth of rejected EOB's from your…read moreinsurance company, threats to trash your credit report over $10, no $70, no wait, just $10, then Family Derm is the place for you! I went for a visit in early 2012, which my insurance paid for in..early 2012. They kept trying to re-bill the insurance company for the same appointment for about 18 months (which was rejected, obviously). Years later I start getting hounded by debt collectors. They say I owe $10. No wait, $70. Oh just kidding, that was an error - it's $10...And if you don't pay it, we'll ruin your credit! Calls to the Family Derm billing department are sent to an answering machine that says your call will be returned in about a week. Of course it never is. Nor are any emails returned. Bottom line, this place's billing is horribly mismanaged. Do your blood pressure a favor and find another derm.

Dr. Campbell and his staff are efficient, professional and considerate. My MOHS procedure was quick…read moreand painless. Everything was fully explained to me and my after-care instructions were comprehensive and easy to understand.

Dr. Campbell is the best dermatologist I've ever seen. I have been to five others, all very good…read morewith good reputations, but they come nowhere near Dr. Campbell. He and his staff are all very professional. I tried a dermatologist closer to me, but I was right back to Dr. Campbell.

Dr Thomas is a nice lady whose personality is sometimes misunderstood. While I'm not able to make a…read morequalified judgement on her medical skills, I know without a doubt that she's an odd duck. She keeps no hand towels in her bathrooms located in the lobby. The sign in the bathroom says you must go to the front counter to get hand towels (with wet hands) from the lady behind the desk. The reasoning - people have put paper towels in the toilet before and clogged it when trying to flush. Is that not a stupid reason? She won't cut off anything in one visit. Here's the sequence. Make an appointment for an exam. Then make a follow up appointment to do the minor surgery. You have to go twice. I enjoyed knowing her before leaving as a patient. But the lady has ways.

I would not recommend this doctor to anyone. She removed a cyst from my back several years ago,…read moreand had NO bedside manner. Her assistant knew nothing about what she was doing and Dr. Thomas had to tell her and show her what to do. (In her defense, maybe she was brand new, but it didn't make me feel very comfortable.) I was not given any care instructions, and when I returned for a check of the site, I was chastised for not keeping it constantly covered with Vaseline. Was I supposed to know this automatically? Years later now, I still have an ugly scar. Very bad experience.