I ordered 4 keyed alike Abus Discus padlocks with the high security numbered keys number nine out of ten security rating. Almost a $200.00 order for four padlocks.
The order was recieved well packaged and no damages.
Then it was discovered that three of these locks were keyed the same and one of them was not. I emailed the company and stated the following:
"Concerning invoice 14840 Joe Motis I ordered 4 diskus locks keyed alike . I recieved 4 diskus locks with 3 of them being key 161262. The 4th lock is keyed 134364. You had one job, send the customer 4 locks keyed alike. You failed miserably and embarrasing well. The review I leave will be directly proportional to how fast you get me another diskus lock keyed to the other 3 locks with key number 161262. If you include a postage paid shipping envelope with the lock I will mail back to you the lock whose key does not match the other 3 KEYED ALIKE diskus disc locks. Thank you,
This is the response that was recieved from Patrick:
Joe, when handling thousands of skus, honest mistakes can always happen.
Apologies for the inconvenience but I assure you it's not done on purpose.
When a mistake like this happens, correcting it is really not a big deal and we always handle those with top priority.
Sending you out the correct lock etc .. not a biggie .. seriously.
But ... do you really feel the threatening and belittling tone of your email is justified?
I mean, when a customer would talk to me face to face, in my store the way you just wrote to me, it would not end well.
Coming out swinging the way you do is not very productive.
I will have the correct lock sent out on Monday with a return label envelope.
Unless of course you want to send everything back to me for a full refund, which is fine too.
Patrick
This individual threatens because he does not like the " threatening and belittling tone " of my email and apparently, if if I had the nerve to walk in to his store and tell him strait up that his organization " failed miserably and embarrasing well" and that if the " customer would talk to me face to face, in my store the way you just wrote to me, it would not end well."
Hey Patrick, here is a clue, hire competent people that at least have the skillsets to put four of the same things in a box and do not threaten people whose simple order you screwed up when they complain about your poor performance..
And your "honest mistake" was caused by carelessness and lack of quality control and perhaps a toxic work enviorment having you for the boss and absolutely nothing else. read more