We booked a 4-hour private boat tour for the 5th of August, 2022 with Loch Lomond Leisure based on the boat information presented on their web page: https://lochlomond-scotland.com/boat-hire/speedboat-charter/. The boat pictured is what we wanted, and we had no reason to believe the boat delivered would be vastly different. The boat that came to pick us up was not like any boat we had seen on the website. The skipper told us they had new boats and that management really needed to put new pictures on the website. We would not have chartered the boat had seen what it was really like. Getting onto the boat, and then and sitting on a seat like a horse and then getting off was very difficult and painful. We are older and needed a regular boat. The trip from Balmaha to Inversnaid was awful. My wife ended up with a bruise on her leg whilst trying to go from the boat to the dock. She is 61 years old and has bad knees. I have bad knees too. The trip there was so uncomfortable, we decided to call the company and reduce our private tour from 4 hours to 3 hours. Despite the gross misrepresentation of the boat, all we asked for was a refund of the 1-hour tour time we did not use. Management refused. They said their boats are "top notch". You be the judge. So, what was to be a lovely private excursion around Loch Lomond was uncomfortable and painful. STAY AWAY FROM LOCH MONOND LEISURE and their deceptive practices! read more