I had the opportunity to spend some nice R&R time with my eleven year old son at 6 Colony Lane. It…read morewas a nice, quiet stay for the two of us (although there ARE 3 bedrooms with queen beds and a twin daybed with a trundle bed beneath in the loft area). Tucked into small wooded neighborhood in the Galena Territory, this would be an excellent place to bring the family or friends for a weekend of relaxing by the fireplace... My son was overjoyed with the presence of a pool table in the lower level; however, the double whirlpool tub won me over. Thanks to Jolene at A Plus Reservations for making our stay as enjoyable as we were told it would be. Definately an A+ for A Plus Reservation by Dixie!

From the owner: Whether you're looking for a romantic getaway secluded in the woods at Apple Canyon Lake or an…read moreGalena Territory vacation rental home large enough to accommodate family and friends, A+ Reservations has the vacation home for you! Many families choose a Galena Illinois vacation rental for Reunions and Holiday Gatherings, combining 2 or more adjacent rental homes as needed. Dining, championship golf, cross country ski trails and horseback riding are all within the confines of the Resort Galena rentals and Galena skiing and unique shopping are only minutes away.

We book rentals with VRBO quite often and our experience with Susan Slavik and her dirty,…read moremisrepresented property is BY FAR the worst experience we've ever had. First of all, it is represented as being lake front property, actually it's the only house in this group of tightly packed houses which does not front the lake or even have a very good view of it. When we first arrived to take possession of the property, there was no one home but huge barking dogs. It's represented in the listing as being pet free and I am quite allergic to dogs. When Susan finally showed up she informed us that this is HER HOME and of course she keeps her dogs there. The whole downstairs reeked of wet dog and dog hair was all over everything. Walking barefoot on the carpet blackens the bottoms of the feet. It is also apparent that one has rented "Susan's Home" because her possessions are piled up in the corners of the house, boxes, broken chairs, kid's toys and games, etc. The closets, cabinets and dressers are full of her clothes, shoes, and random junk so there is no room for your bags and clothing. The refrigerator and pantry were stuffed to overflowing with old opened, out of date food. Every surface of the kitchen felt sticky. The final indignity came when she stopped payment on the deposit refund check she gave us. Stay far FAR away from this mess!

We came here to celebrate our wedding anniversary and the 4th of July. We thought about staying…read morehere but the room prices were too expensive. We had dinner reservations at their Double Cut Steakhouse. Our server told us about a fireworks show at dusk there so we walked over to the convention area and they had lots of seats set up for the public to sit which was nice. This place is HUGE - they own so much space here. I was really surprised. The fireworks show was really good. It went on for awhile. We enjoyed it. I think we dodged a bullet with the parking because we were there for dinner. You had to go past an attendant who had a sign by him that parking was $25 per car. When we told him we had dinner reservations, he let us go through. All in all, a good experience. Detailed review of the steakhouse in a separate review.

If you are traveling with children or value your privacy, safety, and financial security, think…read moretwice before booking here. We booked a 3-bedroom suite for a trip with our friends and young children. Before leaving for the day, someone knocked on our room door claiming our wristbands would "stop working" and forced us to swap them out. Red flag #1. Later, we discovered our "new" wristbands didn't work at all, but our old ones surprisingly did. When I went to the front desk to clarify what was going on, the staff seemed completely clueless and puzzled. It gets worse. The manager then informed me that the "new" wristband we were handed had been programmed to access an entirely different room, and she proceeded to state that specific room number OUT LOUD in the open lobby. Think about the sheer negligence required for staff to hand out active, working wristband keys to the wrong guests. Anyone holding that band had unfettered access to someone else's living quarters, where families and children sleep, not to mention that room's linked credit card for purchases. When I voiced how terrifying and unsafe this situation was, the manager completely dismissed me. Her actual defense? "Well, someone would have to scan 1,000 rooms to figure out which one they have access to." 1. You literally just blurted out the room number in front of everyone. 2. Even if you hadn't, who is to say a bad person wouldn't try? The level of carelessness regarding physical room access, guest safety, and credit card security is horrific, but the dismissive, incompetent response from management is what makes it outright dangerous. Rooms, personal safety, and credit cards are handled with complete negligence here. We will never return.

one of the cleaning team stole jewelry from my home hidden in a drawer value to about $300 in…read moreNovember 2023. never had a problem before with this company. I am using a different company now. I informed Nancy Pulido about it but no one follow up... avoid this company Francoise R

This was my first time using this service, and I was very satisfied with the job that was done, the…read morecost, and the professionalism of the staff. I really wish I could give 4.5 stars, because the only real issue I had was with communication. I was given a two hour time window and was told that I would be getting a call or text when the cleaners were on their way. I was home, but was upstairs working (out of doorbell range). I had my phone volume on and clung on to it while I waited so that I wouldn't miss the call. I headed downstairs about 45 minutes into my time window for a glass of water and noticed that the cleaners were standing on my porch looking confused. I let them in and apologized profusely because I expected a call first. I don't know how long they were waiting but I felt awful. A heads up would have definitely been appreciated. Otherwise, they were in and out in two hours, and they did an awesome job! I wouldn't hesitate to recommend Avellas to friends and family. I will certainly be using them again!

Greedy. Maintenance is awful. Three repair guys in my time here and none fixed anything -- my…read morewindow still won't close after a year and a half. Dishwasher issues never fixed. They took over 300 out of my deposit 4 out of 5 hours to clean a spotless apartment at $50 an hour is insane There's a random switch that cuts power to the whole apartment. One accidental tap and everything shuts off and the Wi-Fi takes 30 minutes to reboot. Garbage disposal pipes clog monthly and shoot dirty water everywhere. All appliances are the cheapest possible. AC is insanely loud. Ceiling is low and the place feels cramped for $1,200. Hallways, stairwells, and the elevator are extremely hot with no AC because they want to save money. Zero amenities, overpriced, and greedy -- they even took $300 from my deposit for things that were broken when I moved in. Not worth it. Should be $700 max.

This place uses borderline legal practices when dealing with your deposit…read more For example in our case, Forward Management/The Revere at Smith Crossing put in a work order for carpet replacement 20 days before our move out date. After being questioned about the work order entered on 05/11/2022 they justified it by stating (as quoted from the email) sent by Kyle Komplin, property manager of The Revere at Smith Crossing, "The carpet replacement was scheduled early as a precautionary measure after my pre-inspection in which I noticed a heavy pet odor and likely damage. This is standard practice in order to secure an installer as they get very busy towards the end of each month." (06/22/2022) We had two cats on the premises who were 8 and 10 and 100% litter box trained. In pictures forwarded to us after we questioned the carpet replacement, Forward Management INC/The Revere at Smith Crossing showed us 3-4 (there were more photos but some photos were of the same thing) spots where there was some kind of stain (one was dark like soda and clearly not a pet stain) and stated these necessitated total carpet replacement. The stains were in the main living area of the apartment and the total SQFT they charged was 1190 which is the whole apartment. Included in this amount were the bathrooms and kitchen which were hard surface. Excluding these and the bedrooms (which the cats were not allowed in) the SQFT should be approximately 800. The litter boxes were in the front hallway closet, ie right when you walked in the front door. This is the suspicious and strong smell Mr. Komplin is commenting on. Once the litter boxes were scooped the urine odor also went away. Forward Management INC/The Revere at Smith Crossing are actually trying to CHARGE us $1453.84 which is $2375.28 for new carpet/pads (which the installer, Coyle Carpet One notated "No new pad needed") + $160 cleaning charges + $12.27 for LIGHT BULBS + $41 for gas bill. After they deduct our $1530.00 deposit from the $2983.84 claimed in repairs and cleaning, we were BILLED in the amount of $1453.84. The cost Forward Management INC/The Revere at Smith Crossing quotes of $2375.28 for carpet replacement is based on this formula (as handwritten on the carpet invoice by Mr. Komplin): "Carpet life is 84 months. Carpet was 12 months old. 72 months remaining on carpet life $2771/84 = $32.99/mo $32.99 * 72 = $2375.28 due" Additionally the move out sheet states in regard to the carpet: "We will attempt to have it cleaned at your cost" No record of this is given and the order to lift the carpet was put in well before checkout inspection. Kyle Komplin Property Manager for The Revere at Smith Crossing commented via email on 6/22/2022: " If the carpet would not have needed replacement, I would have cancelled the work order and carpet installation." However, Mr. Komplin did not inspect the premises after moveout, but rather went ahead with the work order #190918 "Pull Carpet" dated 5/11/2022. Further, we were charged $357 by Coyle Carpet One for carpet removal and a misc charge labeled "APT CPT Plush" for $715. There is no further information on what this may be, however it isn't the carpet or pad as those are listed clearly. The $357 for removal is in question here as Mr. Komplin stated on 06/22/2022 "As for the pad, it was missing from the invoice as we did the carpet removal and pad removal ourselves, before the carpet installers arrived." However, it wasn't missing it was charged to us despite the above comment. So did Coyle Carpet One or Forward Management INC/The Revere at Smith Crossing remove the carpet pad? As if that wasn't enough, suspicious record keeping suggests at one point that only employee 383 (hmmm mysterious 1984 stuff) worked on cleaning and removal of items from the property but we were charged for the labor of 4 people. The move in inspection provided by Mr. Komplin during move out is not the one signed and turned in with items indicated as missing or damaged. It lacks any notes and a signature/date. Black mold is present in the apartment. The seals on all of the bedroom windows are broken and the mold accumulates no matter how much you wipe off the condensation or attempt to clean it with bleach, vinegar, ammonia etc. The problem is obviously a known issue as there is a "mold" section in the lease terms. As we have pets and many chemicals aren't safe for use around them the removal of the mold was further complicated. The apartment was clean and vacuumed upon move out. 2-3 hours were spent on the kitchen alone. Pictures were taken of the bathrooms, carpet, blinds, and kitchen before leaving the keys on the counter and vacating the property. These clearly show the state of the carpet and that there were no visible surface stains which leads me to believe changing the carpet of ANYONE with pets is indeed "precautionary" (as stated by Mr. Komplin) and in my opinion "standard procedure"; not based on actual damage noted.

We stayed a couple days here and it was wonderful. Clean, friendly...and it began as we got out of…read moreour car. Cheerful valets, then the concierge greeted us, warm and friendly, and escorted us to the front desk. Tim at the front desk-- if there is a better person, I haven't met him/her yet. Friendly, professional and very sincere. Outstanding. Geneva Club Lounge Room employees are the same friendly and professional staff. Our room was clean, tidy and just right. The grounds are beautiful. We will be back!!!

Spa treatment, therapeutic massage aka deep tissue, very underwhelming. Check in was a breeze…read more Friendly staff. We took advantage or the whirlpool, steam room, and sauna which was nice. Facilities could use a little updating and maybe a little more privacy for changing other than that plenty of towels! When masseuse came we walked to room and I was asked what 3 areas I would like worked on. Apparently those are the only areas that receive the "deep massage" as it was a full body massage. So that means all other areas get lotion rubbed on like you are getting ready to hit the beach, no pressure at all. Once you leave and check out an automatic 20% is added to your tab. You can increase or decrease the amount. I considered lowering just on principle but didn't. Overall what I received was not worth the price I paid with a 20% tip. As stated before very UNDER-welming...

I'm a current owner. MPM has managed a house I own at 810 Northport Drive since '07. I was notified…read morerecently that a tree must be removed and that the cost to do so will be $12,000. This tree was allowed to grow for many years at a location very close to the house. I've been on the East Coast and haven't returned to Madison since buying it ... so had no idea about this tree. Now, suddenly, it's an emergency I'm expected to pay $12,000 to attend-to. MPM has made no effort to find a cheaper alternative, and has acknowledged no degree of responsibility, or offered to bear any part of the expense. I'm with DoD and can't get away to return to Madison. If I could, I'd get a chainsaw and remove the tree myself. The complete unwillingness to work with me regarding this unusual surprise is disappointing, to say the least. Good businesses are built on good character. Here, an ounce of foresight exercised long ago could have seen that tree transplanted as a sapling, or simply mowed-over. Once it was growing, I could easily have been notified. Now, I'm expected to bear a $12,000 bill for something I've been kept unaware of, for years. And no one has explained any aspect of this problem to me, how it evolved, why it costs so much to deal-with and why MPM won't be bearing even a portion of what should be a much lower cost. I'm looking for a new property manager. Why MPM let this problem evolve to this point and how they could dare confront me with the whole of this excessive bill is beyond me.

Jim Stopple is a gentleman. He's a good guy but allows some of his staff to get too involved with…read moreassociation management. Instead of property management some staff get too involved with board politics and shouldn't be cozying up to board members. As the president of MPM you don't always see what's going on at the granular level. Property one day this could come back and bite if it is determined that the property managers are inappropriately making recommendations that could help the board but be detrimental to the homeowners.