I got a storage unit here 2+ years ago when it was HCS Storage. When I got the unit I was given a key card for the security gate, but was told that it was currently broken and would be fixed "soon". I had chosen this location because the units were in a secure fence with cameras. The gate has never been repaired. The owner sold the place to a corporate entity and they refused to take a monthly check, making everyone pay by card every month. I had it set up for the bank to pay a check monthly and a card is a hassle. They wouldn't do EFT from the bank like other companies. Annoying but whatever.
This spring I opened my unit for the first time to find mold/mildew and rodent droppings in a large amount of my stuff. I had to throw out numerous things and sent an email to the company to let them know I was dissatisfied and was going to vacate my locker due to this. They didn't care and only said "oh we will check it before there is a new tenant." Not really helpful to your CURRENT TENANTS.
I emailed to tell them my unit was cleaned and emptied, as per their rules, and asked them how I return my gate card since I have it and it's never been used. I also questioned the "secure storage" setup they have, since they literally open all the fence gates all winter long "for plowing". This is not a secure storage site, and never will be as their response was "you can throw out the card, that system was removed and isn't on premises".
So buyer beware. Not a secure site. And they have a water/moisture issue and a rodent issue. read more