Great customer service both times I've visited them. I only went there to buy @MoreLocs hair product and not to have my hair serviced. Each time I'm there the locticians are there with quiet a few clients in their chair so that says a lot about the quality of work. I follow them on Instagram and the Atmosphere and quality of work seen in there post is very friendly and inviting. read more

This review is long overdue. Today I've decided to share my experience here at Locstar with Paulette. I came here 5 years ago to start my locs. We started on the wrong foot, and ended on a despicable note. Paulette took a look at my 3c curly hair and insisted that it could not loc up with the coils I wanted. The other loctitian in the room objected to what she said, but Paulette shushed her. I felt this was wrong because armed with knowledge about safe washing, I felt my hair would remain in coils and lock up. I showed her a photo of my thick curly hair grown mid back. She proceeded to sell me on the idea that the only way my hair would lock was with her $400-$500 loc extensions that I stayed for 8 hours to put in. She wanted me to drive out for regular retwists for upkeep. At the end of this service she asked about my ethnicity. When I told her I was Jamaican and black she seemed shocked, and I wondered if her assumption that I was mixed perpetuated her incorrect assumption that my hair wouldn't lock. I lived about an hour away at this time, and could mostly only make it during rush hour, which meant I could not drive for regular retwists. This she knew ahead of time. It was also not not my desire to. I've cared for my own hair since age 8. At the time of this experience I was 24. I know my hair. I retwisted my hair myself between appointments. The extensions were quick to slip during the day even though I left them untouched except when twisting my roots. I came back a few times to fix the slipped locs. When I came back for a retwist, I asked her to keep retwisting my hair in the direction I previously had begun. You would've thought I said I hurt somebody. In the middle of a busy salon room, she stopped, and proceeded to literally loudly berate me in front of customers (she was .incredibly. rude) about doing my own hair. I was shocked at her behavior. The person next to me getting her hair done even looked at Paulette and said something about Paulette having to "teach me right." Excuse me? When I got home I proceeded to remove every extension she put into my hair. And I started over-- my way. Here are photos of the 5 year locs that couldn't establish without her $400-$500 extensions. 5 years in, they are almost touching my butt. I haven't lost a single one. If Paulette treats her customers anywhere near how she did in the past, I hope this review highlights a necessary area of where retraining is needed. You don't treat people like that, and you don't know the hair and head of somebody you met 3 times better than they do. They've had their hair their whole life. read more

Loc Star - The locs that I grew and maintained after removing $400-$500 extensions that were "the only way" - Hair Stylists Near Me - Arlington, Texas

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So I decided to get Locs & I made sure I did ALL the research that I could do on my end before I made the final decision. I found Loc Star on Instagram & immediately started following their page. At this time I had not found a loctician/salon and wanted to make sure I found the best in the DFW area. So after I saw that Loc Star was voted the best salon in 2017 & and saw their work on Instagram..... I Knew I had to come in and try it myself. Paulette is the owner and I did a consultation with her ( which is required).... to answer any questions I may have. Also for her to see if this is truly the path I would like to take. This consultation was free & was very informative. I left knowing what I wanted and all that was required to accomplish it. I made my appointment that day and now it's 2 months later and I have enjoyed the experience so far. Paulette started my Locs on my first visit and since then I have had Antineesha on every appointment. She is a plus for me because she is very professional and has such a great spirit. I really enjoy my time at Loc Star and I really look forward getting my hair washed..... Such a wonderful treat! This staff is very friendly and will greet you with a smile and a chant of "Welcome to Loc Star" when you walk thru the doors. The salon is decorated in Black, White, & Gold! It has a modern edge decor. It is very clean and relaximg with great music always playing in the background. It also has a photo booth in the back were pics can be taken of your Loc Journey experience. They use an online booking system for appointments and it is very convenient! Products are also available for purchase that will keep your Locs looking & feeling great until your next appointment. They have magazines, books, and bar for your enjoyment. With selections of Wine, Beer, Premium liquors, & of course Water! They also just announced a Braid Bar that is coming.... So many options under one roof! My experience has been really good.... Loc Star has me leaving the salon looking & feeling like a STAR!!! read more

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Had my first appointment with Camron (hoped i spelled it right) and he was such a joy to be around. Everyone on the office was friendly and spoke and made sure you were comfortable at all times.. it ran like a well oiled machine .. definitely have found my loc stylist location for my journey read more

Loc Star - Hair Stylists Near Me - Arlington, Texas

I am at a NULL about recommending this establishment. Consultation was ok but, price is a bit high to get some locs done. The day of my appointment everything was great. But when the owner came, everyone demeanor shifted. That could be a good and bad sign. The owner comes off a bit stand offish. She gives off vibes of you are beneath her. Some of the hair stylists are super messy/gossipy. If half of the customers heard some of the things that was said about them, this business would not be standing. But, who am I to judge but I am entitled to my own opinion. That was the first and last. I had a different loctician fix my hair. read more

I originally got Loc extensions with Paulette back in 2017 and the experience was great. It was the best decision I made with my hair. My retwists continued with May who has since left and started her own shop. The extensions have since grown out and I have healthy natural Locs. The reason for the lack of stars is that I requested a color service (my first time getting color). I ultimately did not get the color I wanted and my hair ended up unnecessarily over processed, possibly from using the wrong volume developer. I have since found someone who had better knowledge/experience with coloring Locs and I have ceased getting my Locs done at Loc Star. If you get a color service from Loc Star, ask a lot of questions about what they are doing. read more

Unfortunately, I cannot leave a good review for the service I received. I arrived to my appointment on time and with high expectations for the hair color I wanted. Keyshaun did not give me the color that I asked for and when she suggested that I come back for a second coloring, she never contacted me or set up another opportunity to fix my color. Very disappointed. read more

I hate to do this. But, it is what it is. I have been going to LocStar, faithfully, since I started my locs in January. I have a few small issues, that I've tried to overlook, because I try to support Black businesses. I love the overall concept of the salon, but the carry out is lacking. To be clear, I've never had a problem with any of the employees. They have been nice to me. I've even referred friends to the sal Here are my issues: 1. You make appointments online, and choose WHO you want to do your hair. I'd only like a two people doing my hair. One as my regular, and possibly, another as my backup. Since going here, I've had approximately 8 different people doing my hair. I don't understand why they give you the option of choosing your stylist, if that's not whose going to do your hair. I could be wrong. But, I believe it's because they take walk-ins between appointments, and your stylist could end up doing someone else's hair. 2. I usually schedule my appointments at least three to six weeks in advance. One particular day, I was scheduled for a 10:30, which was scheduled 3 weeks in advance, and I received a text message letting me know that my appointment had CHANGED to 10:00. No one called me to see if I was available at that time or anything. Mind you, if I would've gotten there late, or on time according to my SCHEDULED appointment, I probably would've been charged extra. 3. Most recently, I tried to book an appointment online, for the end of July. I already has scheduled the appointment, but I canceled it, in order to reschedule closer to my bday photo shoot. The booking system kept asking for my credit card info. So, I put in one of my prepaid cards, as I didn't want to put in my debit card info. It kept saying declined. I know I had money on there. But, that was besides the point. This appointment was at least 5 weeks out. The next day, I called and asked if they could enter my appointment manually. I explained the situation with the credit card, and that I'd cancelled a couple of appointments, due to my birthday coming up. I was informed that they were doing system maintenance, and that they couldn't put in my appointment manually. I was assured that I could put in my credit card info, and that I wouldn't be charged; it was just to "hold" my appointment. I've been making appointments since January, and I've never had to enter CC info. I took her word for it, and put in my card info. Instantly, I received a text from my bank for a charge of $115. I've called the shop, numerous times, and left messages also. On Friday, I was told by the owner that she'd see what she could do about my refund, and she'd call me by the end of the day. She also informed me, that if she issued my refund, she'd have to cancel my appointment. Why? My appointment isn't until July 24th. Needless to say, I haven't heard from them. I'm so disappointed. read more

Welcoming atmosphere and everyone is warm, friendly, knowledgeable and accommodating when it comes to servicing their clientele. Looking forward to starting my loc journey and am thankful I'm starting it here! 5 star service all around! read more

Great stylists! Paulette and Torey laid my locs beautifully. Their energies are so incredible

First maintenance and full visit today with Locstars from the initial visit/consultation i knew this would be home for my journey. Being greeted with the warm hello from the staff will make the worst day bright and illicit an automatic smile. My stylist, Antineesha, was very gentle and full of personality. Look forward to continuing my journey here. read more

Amica did a fantastic job one my palm toll and style for my visit today. I would highly recommend coming here for you natural hair care needs read more

I have been coming to Loc Star for 1 month and 2 weeks. I love my experience at Loc Star from the moment I walk through the door until I leave. Everyone is so friendly and very knowledgeable about locs/natural hair. Amber has been doing my hair since the beginning and I love how she take her time and I don't feel rushed at all!!! I would highly recommend Loc Star to anyone who is looking to start locs, braids or all your natural hair needs!!! P.S. they also offer products for your hair to keep it looking fresh in between appointments!!! read more

Today was my first visit to Locstar. I recently cut my locs of four years, and wanted to start over. From my consultation visit, the employees were very nice and professional and provided such a warm welcome. When I went back for my starter locs, everyone was attentive and professional. From my color process to my starter locs... everything was top notch! Corey, the salon manager and colorist was phenomenal! I trusted the process and I absolutely love my new hair color. Amber H. , the locitician, was equally amazing. She was professional, courteous, and fast! I cannot wait to go back and continue my new loc journey! Thank you Locstar for making my experience great! read more

Locstar has an amazing warm and welcoming staff! I've had very good experiences each time I've been here...Ms. Rudy has a nurturing spirit about her and makes me feel like I'm part of their little family there...I love it! read more

So today I started my loc journey and I'm so glad I chose Loc Star! The ladies were all welcoming and excited for me. Amica did an amazing job and I'm in love with my hair!! read more

Great service, great atmosphere, great experience! I started my loc journey about 5 weeks ago. Everyone is very friendly, courteous, and knowledgeable about locs and overall hair care -- which is most important to me. I would recommend Loc Star for ALL natural hair styles. read more

The service is great! Every one is friendly and professional and makes you fell comfortable when receiving your service. If your looking for a Top Notch place for Loc's, this is where you need to come. The knowledge of the care of Loc's is unmatched. read more

Awesome!! I've been coming here for a couple of years and always impressed with how professional everyone is. I highly recommended anyone starting, maintaining, or just curious about getting locks to come in read more

Amazing customer service and hospitality! I would recommend Loc Star to anyone starting their natural hair journey. Ask for Mari she'll take great care of you. read more

I do not advice going here. I trusted them with my healthy all natural hair and lost 10 x 11 section of my hair. I thought the manager would be understanding and considerate as she lead me to believe she was. After find out she did not have proper insurance coverage for the service she did and damage done slowly disappeared. She had no integrity or regard for her customers. I went there for a sewing an lost my hair and scalp in a matter of two weeks. Now I have to go to multiple doctors apt and painful treatments to regain what I lost. And now I will be force to go to court. My only reason for posting is to create awareness. So that others take the time to review on there own before trusting her with your hair. If you go to her I wish you luck. I'm sorry this is an honest review for those inquiring about going to the salon. I also have emails of me speaking back and forth with the owner. Seems that she received them all but the ones of me sending her requested information. I have drop off documents at and provided various information to the salon. of them and gave them to a salon member being that the owner wasnt in the shop. Services should not be provided that aren't covered. But again this is not for you this a review for all individuals who are inquiring about doing service with that salon. As I have a right to post my experience unfortunately this isn't intended to have confrontation. Very unprofessional rather then having integrity and providing a resolution to the issue. I have called countless times and sent emails and received not one call back when messages are left or response to emails. Great customer service is knowing something was wrong and taking full responsibility and following the through. Sweeping stuff under the rug and not following through is everything but great customer service. My information and issues has been provided to the salon countless times. It's not a matter of cleanliness. The salon is aware there was damage done. rather then following through an making sure even a hurt client is well an taken care they chose to avoid the issue. Great customer service an compassion and having integrity and applying owner ing ship when issues arise. Every one willing to go there I wish you luck. Every thing that glitters isn't gold. read more

Be mindful that prices for services and cancellations can be made unexpectedly. Pay close attention to written terms and agreements. You will not receive a courtesy call, and accommodations will not be made simply because you are unaware, even if you are new to the facility. You will be approached unapologetically because their customer service is extremely mediocre. read more

This weekend will be my 4th or 5th time coming to the salon. Not sure, but im looking forward to it, i usually have Amica blessing me. But this time i have Antineesha, and if her work is as beautiful as her personality, i will no doubt receive the usual great service. The last time i was there i got to meet the owner Paulette. LET ME TELL YOU SOMETHING! SHE A BIDNESS LADY!!! *fire emoji* I saw her in action and immediately knew why the place was so great. She was training someone while i was there, and was soooooooo knowledgeable about locs. I'm relatively new to this, but still i feel like she one another level with it. And for my folks who are a little on the introverted side, its a pretty chill place that allows you to feel comfortable and open up when you ready. Which for me is usually within seconds of walking through the door. I cant recommend the place enough! Go for the great service, great people, tons of knowledge and come out that thang drippin!!! :) lol read more

I was very excited to be a customer with Loc Star. I booked my appointment online as requested and arrived to be greeted by the assistant who told me that my loctician would be with me shortly. Lydia, the loctician that I was scheduled to meet with never actually came over to introduce herself.I was told by the assistant that I would be able to get the starter Locs via the braids that I was looking for and that the owner would reach out to me for available dates and pricing. I did receive a text message from the salon but once I replied nobody responded back. I tried to get a hold of someone but still haven't heard back from anyone. I have heard so many great things and the salon looked very chic but I still haven't heard from anyone so I guess I have no other option but to look elsewhere for locticians services. This was very disappointing:( read more

I have had an absolutely amazing experience every time I go here. I'm extremely particular when it comes to having people do my hair especially since I began my locs. The salon itself is very inviting and relaxing. Antoinnette who does my hair is phenomenal. I recommend this place to all of my friends. read more

Fucking awesome ‼‼‼period ‼moved here from Chicago had the hardest time finding a good stylist but when i was referred to them a year plus ago ive been in love i enjoy the beverages when i come i enjoy the greeting i enjoy the atmosphere ‼very professional i never have to wait and they are extremely courteous read more

Best Loctician's in the DFW area. Extremely professional and always welcoming. The stylist take their time to understand your hair request and deliver the best results. Not to mention the loc bath is amazing! I love this place. read more

I bring my son and love it. They are always ready at our appointment time. I love their team work. Everyone is really friendly. Great experiences for us. read more

About 3 months in and I'd rate this place more than 10/10...Nothing quite like Loc Star

I had a similar experience with the owner at this salon. I also sent in multiple emails about the care of my hair. I was told that I didnt wear the proper head dress to hold my hair in place while in the shower. I then never received calls back when advised by both paulette and corey owners of the shop. I have a licenced stylist in my family who didn't charge nearly as much as they...and she did a better job. After taking a shower when the family stylist did my hair... it never came down. I felt like the owner thought me imcompetent as if I didnt know how to wear a head dress. The only reason I went back was because she offered to do it again for half the cost...Big whoop.my hair after paying 80 dollars it lasted a DAY...The Owner has no professionlism. The stylist and the other stylist next to her were the reasons I didnt advise the owners how I felt. I felt like for my visit...it was a let down. I try to give people an opportunity as entrepreneurs,but it really sucks when you leave and feel as if you still lost...I offered my stylist the option to continue doing my hair outside of the shop...The owner comes off as a person who cares, but the only thing she cares about is money...Its my opinon. Oh lastly...she then (Paulette)...asked my stylist when was my appointment which was 11am. I called before 10 to make sure I wasn't late for work.But here is the kicker...she never returned my callback from earlier in the week,when I called asking her for an earlier appointment. If she had returned my call she would have known this...Honestly folks we need to stick with what we know and not try something new..Needless to say I will going back to my relative... read more

Great place! Lovely atmosphere and empowering staff. They take the time to explain things to you as they do your hair and and are patient with your requests. I got starter locs done and am very pleased with them! read more

My initial visit consisted of a hair consultation that went well and a scheduled appointment. My appointment was sschedule for three week from initial visit due to no availability. However before I could arrive to my appointment it was canceled due to none confirmation. HOWEVER, my confirmation was sent at 1130p, 2 days prior to my appointment. Then again at 1030A, 1 day prior to my appointment and informed I had to respond until 3p. However due to the nature of my job working from 10p until 6a and more focused on arriving home safely to sleep, not only did I not get the messages but I missed that cut off by 5 minutes. Per google they close at 4p, so I attempted to call but no answer. I sent an email as their answering services instructed and still no response. I tried to reschedule and was informed they were completely booked. Upon arrival, I was informed there was also an email sent that I instructed and showed my email even spam was not received. I was also informed that the business closes at 3p and they do not answer the phone after 2:50p. Nevertheless, I was refused service and informed the boss would be notified. My suggestion to you would be if you choose this place for your hair services, do not live your life to ensure you receive the confirmation because God forbids something happens and you miss it. read more

The salon is nice I love the environment. The stylist are very informative and perfectionist all of them. The owner Paulett is very rude depending on what mood she may be in. One moment she was nice and welcoming the next she is rude short tempered. She is not the most customer service friendly. She speaks very aggressively I've asked her a simple question and received so much attitude. The rating isn't so much the shop more so for Paulette and her horrible uncalled for attitude. I know the shop is new but your clients should not be mistreated due to being overwhelmed. I've even witnessed her attitude towards her employees. At first I referred four people before experiencing her rudeness an they have all stated the same thing but the stylist are wonderful. She shouldn't be present if she cant be customer friendly. read more