Gary Jackson is the encyclopedia Britannica of loan knowledge and information. He and his team are amazing! I've been doing business with him for close to 20 years and have had many issues and questions regarding loans over the years and he always has answers for everything right at his fingertips! If you ever need a hardworking, extremely knowledgeable, lightening quick lending professional, don't hesitate to pick up the phone and give him a call!!! Thank you Team Jackson!!! read more

my credits is excellent. My husband and I and I have a great jobs we applied for home equity loan and my house is worth $565,000. Whatever was supposed to take two weeks took five months. And still nothing was done. Nobody knows what they're doing they kept asking for impossible documents. We provided everything they asked for five months later still nothing , Worse company ever read more

Do not give them your phone number!!! They will call you constantly and literally fill your voicemail inbox until you can't accept anymore voicemails. I understand the need to be persistent in this sort of industry, but this is more like harassment. read more

loanDepot - Constant calls while at work and having dinner with my family - Mortgage Brokers Near Me - La Mesa, California

Good: they managed to reduce my interest rate to 3.6 from 4.1. Bad: they changed the closing 4 times such that they made sure their fees added up to the surplus loan amount. Shady and the sound of the voice in the loan support 'specialist' was such that the last thing she wanted was to talk to me. Granted I gave her an earful but if I was moving the target this much on anyone for anything I would expect the same. They indicate property tax and homeowners insurance would come out of the loan. Making me pay interest borrowing money I don't need (had the cash set aside for those). Anyways it has been mostly shady and unpleasant. I asked what would you do? and she said 'no excuse, I am sorry' I/m Sorry is for Brenda Lee. I get there are several numbers but Title companies seem to always employ the barely competent. read more

I don't usually post reviews but when my husband and I were struggling and we asked these aholes if we could refinance they took our $500 and then said no we can't help you. Never use this company. They made their money off the backs of people that could not afford them. They took our money with promises that they never intended to refinance. Horrible company. read more

I decided to go with a different provider but LoanDepot will not stop calling me even though I have told them I am not interested anymore. They call about every 2 to 3 days. The last time, I actually picked up to tell them to stop calling me, they did not even have the decency to then answer their automated call and just left the phone on background noise. I would never deal with a company that harasses its customers. read more

As a real estate broker, I referred buyer clients to Mike at Loan Depot based on a very positive meeting I had with him. I appreciated my clients trying out Loan Depot on the purchase of a new home. I won't be able to refer anyone to Loan Depot again. They get two stars instead of one because the loan eventually funded and my clients closed escrow. But, the delays and poor communication along the way were painful. There were a couple of changes during the escrow which could have affected the lenders ability and timing to close. So, before the buyers committed to any changes with the sellers, I ran it by the loan officer and he said it would not cause any issues. When it came time to get the loan documents to escrow, only loan processor Brenda understood the urgency of the situation. My clients had 5 days of overlap between the ending their lease and the target close on their new home. Normally, that is just fine. I understand the pandemic is causing delays. But, pipeline management is critical on purchase transactions and it seemed as though the lender did a poor job of moving the file along during critical times. When pressed, loan officer Mike said the delays in getting loan docs delivered to escrow were "out of their control". I am not sure who else would be in control of the loan documents except the lender. Getting a response from Branch Manager (also Mike) was non-existent. He would not see me (yes, I showed up at his office without an appointment where he left me sitting in the reception area for 1.5 hours without even acknowledging me) or return my call when things where going off the tracks. During the challenges, Mike and Brenda mentioned how everyone is having delays. That just isn't true as I have had a number of on-time closings during the pandemic. With real estate, transactions don't always go smoothly. I can accept bad news about delays and deal with it accordingly. But, being told "everything is ok and we'll close on time" and then finding out there were known delays is not acceptable. I wish Mike well and hope Loan Depot finds a way to communicate better with their clients. read more

LoanDepot is ridiculous company. Their customer service is horrendous. Their sales team are a bunch of liars. They will tell you no cost but add like 3000$ or more of cost at closing. Will trick you in words on what the cost means. Wont respond to emails or questions. Escalated my case all the way to VP's who said they cannot honor what they committed without any reason. 90+ days to close a re-fi and yet waiting. ABSOLUTELY HORRENDOUS. read more

The refinance process was fine but, post closing, customer service has been poor. Dialing into the phone system puts you into a very time consuming maze that makes it nearly impossible to talk to a human being. It's taken me multiple calls and an incredible amount of time placed on hold to try and get a simply copy of my closing statement. This has been a very frustrating experience read more

Currently looking for another lender because these people have uneducated operators that don't know what they're doing. bought a house in the nicer parts of spring valley ca in august of 2015 and I'm still going through tax issues. Six months after purchase, I got a supplemental bill in the mail and when I asked imortgage, their response was 'nope, that's you that has to pay!' After being transferred to multiple operators and re-explaining every time, it turned out that I had the exact amount that was requested in the supplemental bill sitting in the escrow account (which is what goes to taxes every 6/m) ....THEN, they thought, 'oh, you are paying too much, let me put you on hold.' 'Nooo!!!!!' the lady put me on hold than got back on saying, 'I've lowered your payment amount from 2560/m to 2230/m because you're paying too much in taxes.' they were still under the impression that the original owners were there and still paying 780/y in taxes. When I, the new owner, should be paying a little over 5,000/y. finally, after months of arguing and them not getting it, they realized that they made an error and paid the supplemental, but I'm still having to put down the extra for escrow. Now I'm looking toward other mortgage companies. stay on top of your taxes! read more

Gary Jackson and Sarah Volpe are like loan Super Heroes! I was interested in investigating a possible refinance and this dynamic duo put on their capes and got to work right away. They ran multiple scenarios for me, and then took the time to meet in person to walk through my options. Sarah and Gary were even able to explain all of my options in a way that made it easy for me to understand the pluses and minuses of each (another Super Human feat!). These two are truly amazing to work with, they know the business and take the time to explain it to us mere mortals. If you're in the market for a loan for a new home or want to look into a refinance they should be the first call you make for sure! Maybe they even have a bat signal or something... read more

Loan Depot is the worst of the worst. It is my opinion, they intentionally decline to communicate via text or email or any other convenient methodology looking for the chance to charge additional fees. They have no 'customer service' dept. They hook you in w/ the local joes and then pass you off to a computerized hell-hole with no one taking responsibility for your loan. Their business model is an attempt to automate the entire process so you give them your information to make one inquiry, they the place you in the robo call / robo text system to pester you to death until you sign up. If you sign up....look out! Impossible to get anyone's attention to any issue. Ask for a customer service supervisor you say? Nope...Loan Depot is unable to provide a customer service supervisor....I'm not kidding. They hire an army of low-level phone answerers and that's it. Never again is all I can say read more

I was referred to loan Depot via my current home purchase. 3/20019. Sellers wanted us to dual qualify with their lender. I was very apprehensive about this as I was currently qualified with veterans United. Loan Depot offered me a lower rate and a very fast close time that could not be matched with veterans United. I told veterans United what this lender was offering they said "it was bait and switch" and that "there's no way they could do it in 30 days". As we were completing a dual entitlement VA loan and veterans United said it would take 45 days. I have purchased nine homes in the last 20 years and this has been the best service fastest close time and by far a unique brand. They closed my VA loan in 18 days. So Veterans United was right they could not do it in 30 days they did it in less. I equal that to a cash purchase. If you're ever thinking about using this company my go to people are the dynamic duo "Reina Gutierrez and Christine Chau". I have already referred them to friends and family and I do not do that often. You can use these people with confidence. They earned the Hard to get five star award from me. I am now doing a refi with them at an unheard of rate of 2.75%... read more

LoanDepot sold our loan and they seem to have lost my last payment which is due on the 1st of June. The new mortgage company says I have to pay my June payment even though I made it two weeks ago to LoanDepot. Can't get an answer about where the money is or why it wasn't transferred to the new mortgage company. They told me that they would not sale my loan before I signed the contract, but sold it within 1 month. I will never use the company again! read more

2.5 years ago we bought our current house at 0000 maple drive in Oceanside. At that time, we didn't know anything about real estate and lending and thought we would be taken care of if we used a realtor friend. Our realtor friend introduced us to Gary/Sarah at imortgage and we were in business as we thought back then. Jump ahead to know, we have two kids added to our family and are ready to purchase a new house that can accommodate us all. In the past 2.5 years we have learned more and more about this business and talked to different people about what to do. The other week I was asked about my service in the military, USAF to be exact. I was never aware that I would qualify for a VA loan that could make it possible to put 0$ down payment, and not have any PMI. These two alone have cost us thousands of dollars in the past 2.5 years, and continue to cost us being that we used our 401k for down payment and that has fees/penalties. I am shocked that we were not informed of the VA loan as an option, and quickly shuffled into the FHA loan. Awaiting an answer from Gary Jackson. read more

DO NOT USE LOAN DEPOT. While I was deployed overseas these guys sold my loan to a different company despite telling me they would service the loan for the life of the loan. Loan Depot did not notify me adequately meanwhile cashing my mortgage checks received via auto payment every month. The entity that purchased my mortgage from Loan Depot then started charging late fees for missed payments ( a first for me). I will not do business with this company again. Nor should anyone else. I am currently on hold with my new mortgage holder on a Saturday trying to sort it all out thanks a lot Loan Depot. I am reposting this on every Loan Depot Yelp page because I see this as a systemic problem with the company but does not necessarily reflect upon the individual loan brokers at this location some of them may be decent folks. read more

I have been an employee of this company for a year and have been very impressed with how well the employees are treated, both at the branch and corporate level. Mortgage lending can be a stressful, competitive business, but the support, training opportunities and the quality of my experienced coworkers make working here a pleasure. read more

loanDepot - Gary Jackson, Senior Loan Consultant with imortgage - Mortgage Brokers Near Me - La Mesa, California

We had a terrible experience working with this company for our home loan. Nothing was ever honest or up front. There were tons of surprises.

I really have to say that working with Sergio Soberanes and iMortgage has been a great experience. As a real estate broker, it's good to know that I can trust iMortgage with my clients. I would definitely recommend iMortgage to anyone who is looking for a loan for a house. Alexi Rabay Rabay Realty www.RabayRealty.com read more

My wife and I bought our first home and went with imortgage. They made the process easy and their customer service was outstanding. They clarified everything along the way and when giving us a Good Faith Estimate, it was as accurate as the final numbers just as we were told. I have referred them to my sister, and friends and if/when we purchase another home, we will definitely be using their services again. read more

ZERO Stars. I made ONE inquiry phone call & got their quote - told the rep I would call him back IF I wanted to proceed and that I was shopping rates. Then got slammed with calls and emails from that moment on! They even sent the entire loan package - unsolicited - in the mail! I never asked to go forward and in fact, told them I'd chosen another lender. Then, I received an email telling me they had declined the loan!? We have excellent credit and if this nonsense has affected it in any way I'm even more furious than I was when they started their aggressive process for trying to get us to sign-on! Unbelievably aggressive and unprofessional. read more

I contacted Shawna Vasquez and Courtney Depew at iMortgage on a recommendation from my real estate agent, Hillari Selby. I had become frustrated after working with several non-responsive loan consultants for many months, and needed a knowledgable consultant who was always ready to answer my inquiries and provide super-fast results. I was immediately connected with Courtney Depew, who exceeded ALL of my expectations for a loan consultant. The mortgage process with her was the BEST I have ever experienced! Courtney is extremely responsive, always cheerful and professional, very thorough, and available 24/7. She answers emails and returns phone calls the same day, most times almost instantly. Even the notary who conducted the final document signing with me was extremely impressed that Courtney returned my phone call within minutes on a Saturday in order to answer a question we had regarding the paperwork. As a busy professional working in downtown Riverside, CA, I appreciated the ability to conduct a vast majority of the process via email and electronic documents at any time of day. Without hesitation, I absolutely 100% recommend Shawna and Courtney at the LaMesa iMortgage to anyone looking for a premier lending experience! read more

Michael Stowers is not only a great broker, he is a great person. Doing business with someone you trust is always a win/win and a lot less stressful. I highly recommend Michael Stowers! read more

transferred three times in 1.37 hours. then told it would need 24 hrs to clear my account so that i could log-in... 1) website for servicing is not associated with the loan depot name. 2) your kidding - customer service - bad bad bad http://loandepot.loanadministration.com type in loan depot servicing - you do not get the above. please take your loan elsewhere... this company starts of nice - now every time i call in they are a debit company and are recording calls to collect a debit... makes me fee warm and fuzzy - tells me the statement is a federal law requirement...i asked for the federal code reference and of course got nothing... does not exist... jOHN BAKER read more

WOW. This company deserves a 5 star. I don't give those out very often but these guys not only came in at the last minute to save my deal but they did it in such a professional manner from start to finish. On top of that, I needed the file to be rushed and they accommodated that as well. I am extremely happy with the service I received from Jeremy Patterson and David Long. Short Story: I was selling a property, and at the last minute my buyer was declined from his current lender on his loan and I could not sell my house to them. The buyer tried multiple other lenders and they all declined the loan for the same reason, even with the borrower bringing in about 30% down. In the end IMortgage was referred for my buyer to use and they saved the day. Not only we're they in communication and working with the buyer the whole time, they kept me informed on every step of the process so I knew the progression of the loan as well. Most lenders barely communicate with the buyer, and IMortgage communicated with both the buyer and the seller and that was a HUGE stress reliever for me and I appreciate that greatly. Obviously they did not disclose anything personal about the buyer but they communicated things such as the appraisal was completed on X day, the CO2 Detector inspection was done and is signed off now, the only thing outstanding is X, and when that is complete we can fund the loan on X day, and we will record on X day, Etc. These two gentlemen we're very personable and professional guys that deserve a chance at earning your business. If you are thinking of using them, I highly recommend and if you want more details about the deal they closed for me contact me anytime and I would be happy to share my story with you. Thank you read more

Loan Depot is a joke! Scott Canal was awful. And Michael Moses was worse! Went with a company who is respectful, communicates, and is Honest. 13 days we were funded! Not a minute of stress or frustration. These folks don't give a crap about people. I think the first thing they learn is how to be rude. Kiss my ass goodbye Loan Depot. You suck! read more

Mike was extremely patient and helpful while I went through my first home purchase in California. From the beginning, the process was thoroughly outlined for me, with continual updates and expectations along the way. Whether I call, email or text with inquiries, Mike always responds quickly. Both he and Kelly are so knowledgable and are always happy to answer any of my questions! read more

I made the mistake of re-financing my home again with Home Depot. I should have learned from the last time when it took 5 months (not a typo) to close the loan. Now again we are 12 weeks in, and I'm still not closed. My service agent never responded to my calls or emails. I always provided the requested info and docs the same day they were requested. Now I'm asked to re-provided documents since so much time has passed. Only reason I give 2 stars is because one of the agents Jeff has tried to help. read more

Just finished my second loan in 2.5 years with Michael Stowers and iMortgage. They are very knowledgeable and were able to get my loans done when nobody else could. They exceeded my expectations!! :-) Cash out Ref!! Thank you!!!!! read more

Mike is very knowledgeable with many loan products FHA VA and conventional. Fast and efficient. Mike goes over and above expectation when it comes to service read more

Our experience with iMortgage, El Centro was a complete nightmare!! This review is on Jose P., Loan Consultant, his communication skills are horrible, he doesn't show up to appointments that he schedules and will not take the time to let you know that he will not be able to meet with you, instead he will leave you waiting for hours and hours. We were looking into purchasing a new home and the only reason we went through iMortgage was because they are the Preferred Lender for a new subdivision at Victoria Park in Brawley, Ca. I do NOT recommend iMortgage whatsoever. We had many questions that went unanswered because Jose did not seem to have the knowledge or ability to clarify things for us. They are deceiving and dishonest when it comes to sorting out numbers and figures. They will try to rob you so be careful when dealing with iMortgage. However, they do have the ability to turn a dream into a nightmare! read more

A friend referred us to here and so happy they did. Mike Stowers was very professional, knowledgeable and helpful with our home loan. We are now in our new house and are enjoying every minute of it. Mike was able to close our loan sooner than expected - that was a big plus! We would definitely use Mike and Loan Depot San Diego again. read more

My family has used Jeremy Patterson and his team for 3 property purchases and now 3 refi's, and I can't imagine anyone making it any easier. They're familiar with the average home buyer and how to make things simple and easy to understand, which helped me a lot! My job calls for a fair amount of travel so time at home is extremely valuable, my recent refi took all of 1.5hrs to complete over the span of a couple weeks...few minute phone call there, couple emails here, sign and fax some forms there, and BOOM! Highly recommended, and I feel extremely lucky to have his team in my camp! Thank you Jeremy, Jodi and David...hope we talk soon for property #2! read more

I started my loan process Oct 9th and was told (by Nathan) 30 days to close was on the high end. So now it's November 19th (two hours 'til the 20th), and I am still not funded (damn, I had over an 800 credit score and no credit card debt). I literally had everything they requested uploaded within 15 minutes of the application. The appraisal took almost three weeks, and my biggest dish on loanDepot is they FAIL to let you know what's happening, where you are, what's the hold-up, and what they need. My loan officer told me LAST WEDNESDAY, it's going back into underwriting, I'll get approval tomorrow, and you should be signing loan docs with a notary this weekend. Of course, I heard nothing. Monday I text Steve and he said (and I paraphrase), "The Underwriters want to make sure you have $8400 in the bank, and need your last two months bank statements." I have no issue with that, but I had to contact Loan Depot to find this out?!!! WTH? My loan lock ends Dec. 9th. What sucks the most is I decided to refi one of my properties because we are upgrading our home. We started this loan process Oct. 9th and work started on our house Oct 18th. We should have been done with this process in plenty of time to pay the contractors cash. Instead, I have had to put all of the payments on credit cards and in cure their extra 3% charge. On a $17,000 and a $24,000 job, that's a lot of extra money. Communication with Loan Depot is not even close to their strong point! It's unbelievable how many emails/DM's went unanswered. So now we're onto week six, and now Thanksgiving is next week and bet me, this doesn't get funded for two more weeks! Yeah, yeah, I'll try to get this funded. I won't ever do this with them again! read more

My wife and I had an amazing experience with Gary Jackson and Sarah Volpe!! We refinanced our property in what felt like record time, meeting our 30 day goal during the holidays!! Gary and Sarah were extremely efficient in their actions, kept us up to date throughout the process, and I am sure their experience in the industry is why the process was so smooth. I want to high lite a few things that really set this transaction apart from other loan processes I have been through. First the rates they quoted are the rates we received! Second, commutation from them as a team was consistent, precise and prompt. They kept my wife and I on our toes when time was of the essence. Finally they were available to us 24/7 by phone, and willing to meet face to face if we chose. Their ancillary team members mirrored the same levels of prompt professionalism. Really a grade A group!! read more

Its horrible after 3 months they transferred my loan to the us bank and they never returned my payments to the us bank i called them too many times and all the recipients attitude is not the business they have good people in the office but the customer service after they done with you is .... read more

As first time home buyers, my fiancee and I were overwhelmed with the whole purchase process. Jeremy Patterson and his team made the experience understandable, simple and efficient. They were always organized and available, demonstrating quality service and commitment. We whole-heartedly recommend their team! read more

Working with Dave Long and the rest of the staff at iMortgage has been a great experience. He is very knowledgeable and quick to follow up on any questions or issues. It is great having someone like him on my side when it comes to navigating the murky waters of mortgage lending. All of the information they provided to me was up front, easy to read and understand, and their follow through was fantastic. I recommend iMortgage to anyone looking for a home loan or to refinance. They are great! Also, the congratulations card they sent me with movie tickets was a nice touch. read more

These folks are great! Kent, Rosemary...the entire staff! They helped us get into our first home...and we didn't make it easy! We're talking short-sale, 203k rehab loan, and a pregnant fiancé!! They made it happen even when it seemed impossible...great company...they DELIVER!! Thank you all so much!! read more

My husband and I just purchased our first condo, and we used the Jeremy Patterson Team at Imortgage. It was a very smooth transaction, the communication was great (Thanks Jeremy & Jodi)! All around it was a great experience. I highly recommed them to anyone either purchasing or refinancing their home! read more