EXTREMELY DISAPPOINTING and honestly upsetting experience. My little sister ran to her appointment…read moreand arrived flushed and a little sweaty, and the technician -- I believe her name was B -- proceeded to wax half the area before suddenly stopping and telling her that she was "too sweaty" to continue and that she would need to wait 40 MINS + an additional hour if the next client showed up.
For context, my sister has been getting waxed regularly for over eight years. She is athletic, healthy, and this has never happened to her before. She was not dripping in sweat or experiencing anything extreme -- she had simply rushed to make the appointment and was flushed. None of that should even matter in terms of how respectfully a client is treated, but it made the reaction feel even more disproportionate.
The technician told her she would need to wait 40 minutes or longer before they could continue, in part because another client was coming in. That is where this started to feel less like a legitimate waxing concern and more like a scheduling issue that my sister was being blamed for. I could completely understand saying, "Let's give you a few minutes to cool down so the wax adheres better." But stopping halfway through a service and telling someone to wait 40+ minutes is a very different situation.
I have also been getting waxed for around 10 years, including throughout hot and humid New York summers, and I have never experienced or even heard of someone being treated this way simply for being a little sweaty.
Beyond the explanation making very little sense, telling a client she is "too sweaty" in that manner is incredibly rude and inappropriate. There are professional, discreet ways to address moisture without making someone feel embarrassed or ashamed of their body.
The fact that half the service had already been completed before this suddenly became an issue also made me seriously question the technician's judgment and experience. If it was genuinely unsafe to wax her, why was the service started in the first place? This is also a waxing salon with fans and powder available to help keep the skin dry.
What made the situation even worse was what happened afterward. My sister called me on FaceTime while she was there and was literally in tears trying to advocate for herself and explain that the situation had made her uncomfortable. When my other younger sister later called the salon for more information, the woman at the front desk described my sister as "aggressive" and said she had made the staff uncomfortable. Well let me tell you, I'm the oldest sister and our youngest sister doesn't have an aggressive bone in her body. It made me so sad to see her shakily defending herself. She was upset, embarrassed, and trying to stand up for herself while crying -- not behaving aggressively.
All the receptionist had to do was apologize! Getting defensive with emotional clients is never the answer. If you are the owner please review the call as they are all recorded.
My sister also told me that after the waxing specialist left the room, she overheard waxers giggling nearby. I cannot say whether they were laughing about her, and I won't pretend to know that. But in that moment, after she had already been made to feel embarrassed and vulnerable, hearing staff giggling only made her feel even more humiliated. Timing, discretion, and basic emotional awareness matter enormously in intimate services like waxing.
At the end of the day, this felt like an inexperienced waxer and a scheduling problem being turned into my sister's fault, while her feelings were completely dismissed. A client should never leave a waxing appointment feeling ashamed of a normal bodily response, humiliated, and then be labeled "aggressive" simply for saying she felt uncomfortable.
Stopping a service halfway through, giving a questionable explanation, making the client feel embarrassed, and then dismissing her reaction afterward is unacceptable. I would not recommend this location based on how this was handled.
SHAME ON YOU ALL YOU KNOW WHO YOU ARE. MEANGIRL ACTIVITIES AT THIS LOCATION!!!!
also not this is not the first time ive heard of other issues at this location. DO NOT LET THE FOUR STARS FOOL YOU. TERRIBLE STAFF HERE.
