I had a troubling experience with Keri Powell Therapy on January 10, 2020. I truly loved the…read morecounselor I saw; she is top notch! However, I received a $50 fee for a cancellation that I made on 8/20/19 at 4:56PM. The appointment was set for the very next day on 8/21/19 at 4:00PM. Mind you, I was FIFTY-SIX MINUTES late to cancel the appointment within 24 hours like their office requires. However, as they said she would, Molly, the office manager, called me about the issue I had with their bill not sent to me on time. It turned out that I had a credit of $100 for overpaying, so the $50 covered that late cancellation, and they're paying me $50, which should be in the mail soon. Kudos to KPT for fixing my issue so quickly. The second point I wanted to bring up is that my counselor called me personally to correct the situation! What a light she is, Karen Jones! She helped me with so many troubling things and the worst of which was to stop being so hard on myself!!! Thank you KPT! Keep lighting up clients' worlds and showing them strategies for improving their lives from the inside out!

Keri Powell Therapy I would highly recommend. The staff are helpful, kind and understanding. I was…read moreskeptical at first because I couldn't understand my own feelings myself so how could someone else talk to me and understand. I was so depressed that I was considering ending my life. In Aug of 2022 I went to see Trisha and after our talk I left with hope that I hadn't had for 2 years. It was amazing that someone who I hadn't even met before could care so much to understand me and give me hope as well as the tools to get better. I am now doing very well and have experienced 10 weeks with no depression. I have been so impressed by Trisha's help that I have referred her to several other friends, who have been also impressed with the help they are receiving from her. She is not only a listening ear, but she also trains you and gives you the tools to take care of yourself. Thank you, Kerri Powell, for hiring such caring and helpful people.