Well the end of the year is nearing us. And we all like to clear up bills, loans, odds and ends…read morewith banking. Especially me!!! I had a bit of unfinished business at CNB so I went in yesterday and cleaned things up, a great feeling. I had called earlier to get exact figures and spoke with a gentlemen by the name of Angelo. Ang is new at this branch and is in customer relations management. I enjoyed meeting him and he went above and beyond to close things out for me. I was impressed. A young man by the name of Noah who was the bank teller working with Angelo on my account was also very helpful and polite. I definitely have to give CNB a 5 Star rating for their professional courtesy and business ethics.

Phone service is good and staff always helpful at lakeshore and shortsville branches. They…read moreappreciate Optimum customers with a nice picnic each year and free coffee at most branches.

Very strange ... my previous review has gone missing? I forgot what I wrote then ... but I will…read moresay, now, that they have the best tellers, OK management, and the BEST hours! Convenient location. I really like the online banking services, and paperless deposits :)

The staff are always friendly and willing to go the extra distance to be sure the customer is happy…read moreand satisfied. The hours open are more than convieniant....Even open for walk-in business on Sundays! I would not consider banking anywhere else.

Yesterday I tried my new debit card repeatedly at drive thru until closing didn't work…read more Today Lisa waited was very patient-on hold with bank for at least 20 minutes. Filled out form. Fingers crossed it'll work tomorrow.

if there was a negative to rate out experience it would be -100…read more TOTAL RIP OFF !!! charge fees for everything and refuse to give a detailed statement showing where our money goes AVOID like the plague !!!! Bad banking practices

Devon Young was very helpful, patient, and professional. He was very helpful while I was confused…read moreand stressed. Thank you so much!

Great location and good service at this location. They have an indoor ATM and the a large inside…read more They have their own lot and down the way is the outside ATM

I use Chase for some of my banking. The staff at this branch have always been nice to me,…read morecourteous, and accurate with my transactions. I probably go to the bank once a year, each time I have been to this branch, I have been greeted timely and my transactions processed accurately. For a retail bank, this branch treats it's customers well for a large retail bank.

5 Stars for Byron for straightening out the mess. 0 stars for the idiots on the other end the 800#…read more on the back of my debit card.

This bank is the best combination of a local bank with great service and friendly staff, and a…read morelarge national bank. The staff is friendly and overwhelmingly customer service oriented. Over the past 10 years they have consistently provided support to my family - and been very easy to do business with. I would recommend them highly.

The folks in this branch are a joy to do business with. I've had my personal and business accounts…read morewith them for more than 20 years. I will never consider another bank. Honestly, I don't have a better relationship with another business

My Hometown branch location:-) A great establishment with the most friendly bank employees ever! A…read moregreat location on the Main Street. Easy to stop in and get down to business. My only quandary is that there aren't Saturday hours.