COTA's Airport Transfer to Downtown Columbus…read more Upon arriving at CMH to participate in pending litigation in the Common Pleas Court in Columbus, I was watching my budget. I'd booked a room at the Westin Great Southern Hotel at 310 S. High Street, Columbus, and my flight landed around noon. While I typically rent a car at the airport, for this trip I had only one destination and figured I could skip the expense by taking the bus that serves the airport. Turns out, that was a good call. Years past there had been an airport express bus, but that service ended a while ago. So, I checked what the fare was ($2 for a one-way trip; $4.50 for a day pass) and saw there was a kiosk located adjacent to the airport's taxi stand, just outside baggage claim. The machine wasn't functioning, but signage let me know I could use cash to purchase either pass when I board (although no change could be given so exact cash was needed - so either bring $2 in cash, or pay $5 for a $4.50 day pass). I paid $5 and received my day pass, so with that lesson learned I was all set. I should add that there are applications, websites, and variations that make it possible to get a reduced rate and to use your smartphone to pay bus fares. Given my limited two-day need of the service, I figured I could skip these features and plan on paying in cash, keeping it simple. There's some uncertainty about using the COTA trip planner when trying to figure out when and where the next bus would arrive. Using Google Maps wasn't a problem: it showed COTA's #7 bus would depart from the bus stop at the airport near the baggage claim every half hour. When I entered the same terms on COTA's website, the response charted a course where I would have to walk .7 miles from the airport to catch the #24 bus from Hamilton Road, and catch the #7 bus from N. Hamilton Rd. & Sawyer Road - that was simply not the case. I also am not clear about how we were treated when we boarded the #7 bus at CMH. We paid to board, then we traveled about one minute, got close to the McDonalds near the airport, and the bus pulled over and made us depart the bus. We then got on another #7 bus that was waiting at a bus stop, and the driver told us all to pay again. Since I had a day pass it didn't matter, but there were some visitors who were not all that familiar with Columbus or English, and they followed the direction and paid again for their trip into downtown Columbus. The bus then looped back to the #7 bus stop at CMH, picked up new customers, and we were on our way. The experience was both unexplained and a bit unsettling. The driver, however, was outstanding. For the fifty minutes it took to get to the Great Southern in the heart of downtown, our driver was courteous, a very skilled and careful operator, and answered all of our questions with patience and understanding. At no time during the trip was I concerned about our safety, and I was confident that we would arrive on time (and we did so). I am particularly grateful for the information our bus operator gave me as I left the bus on arrival at the Great Southern. Turns out the return bus stop was at Fourth and Mound, about three blocks from the bus stop that served the hotel for dropping off customers. By letting me know where the stop was, I was able to return the following day, now being fully familiar with the airport route. So, a $2 one-way pass (which is good in any direction for 2 hours if you ask for and receive a transfer when boarding) will get me safely and reasonably quickly from the airport to downtown Columbus. If I want to use the bus system for more than two hours, I'm happy to pony up $4.50 for a full day's service. That's a progressive approach to urban transportation. Thanks, COTA!

Buses coming on time or even coming at all. Today I waited for almost an hour for bus to come. It…read morewas schedule for 5:20 and did not come till after 6. In the mean while 2-3 buses pass stop with messages saying to catch next bus please. How is this ok? It should not take 3 hours to get home when it's normally 45 minutes. COTA yall gotta do better people depend on your services and people are really losing jobs because of your negligence. It's understandable if you cannot come as often for whatever reason just don't say you are and don't come at all so people can plan their trips accordingly.

I scheduled a pick up & drop off service to & from the airport. The driver was friendly & on time…read more The car was clean & my pickup & drop off went seamlessly. I will definitely use their services again when I visit Ohio.

The absolute best car service. Do NOT Uber. Save yourself time and money using Saini…read moreTransportation. Daljeet and his brother are professional, reliable, and more than accommodating. Traveling with a 2 month old, two year old, and seven year old isn't easy but Daljeet met us at baggage claim and helped us with our luggage. I will never use Uber or anyone else in Columbus!

Cheap way to get around not only Lancaster, but all of Fairfield County. Dropped a car off for…read moreservice and instead of sitting around and waiting forever, I scheduled a ride through Lancaster Public Transit's easy to use website. The bus arrived right on time and the driver was extremely friendly. The fare was inexpensive, less than gas money in my own car. I won't hesitate to use this cheap service again when needed.

QzI had to take my 102 year old Mom to the clinic today. Everything went ok until we called for the…read moreride home. I called for a pick up but it was awhile before I called to ask if they were coming I was informed he had been there and waited plus called serveral times. I finally called Änd the gentleman was nöt coming to get us.

It's hard to find fault with a free bus line, even if it is limited!…read more CABS is the campus-local bus service. It's absolutely free of charge for anyone who needs to get around campus. The real problem with CABS is that in the time I have been on campus, they have eradicated the single most handy route for students: the core circulator. This line used to whisk students around the heart of campus, making a jaunt from any of the dorms to any of the classrooms around central campus a relatively easy task. No more. The routes that are left are better suited for getting across campus, rather than around it, but the buses run more or less on time and get you where you need to go pretty quickly. Be warned, though, that if a bus driver really needs to use the bathroom, they're going to do it. They might not even warn you- you'll just wonder why the bus has been at this stop so long, look around, and notice the driver has vanished. Not fun when you're running late. But, hey, it's free.

To Whom It May Concern: Well? Where do I start? with the rude bus operators? the bed bug? the…read morepoorly redone schedules? This System is one of the worst in the country! and I've rode a few transit lines over the years. Your African American bus drivers need to have customer skills training. And I'm Black myself and saying this! they act like their better than other people. Ive seen where white customers get on and are treated and spoken to with respect, I quit speaking to these people cause they never speak back! Rude and arrogant...especially the Black drivers..something needs to be done about this. the Easton transit terminal is where most of these arrogant rude Black Men work out of. Some of the Black women have nasty attitudes too!

I tried to reserve a taxi in advance to go to the airport for an international flight. The guy I…read moretalked to said I would just have to call on the morning of my flight. Nice try. I need a guaranteed pick up time. I called another service, run by an immigrant, and it was no problem. Yellow Cab is just another example of a business that can't compete because they are too lazy.

DO NOT ATTEMPT TO USE THIS TAXI SERVICE…read more I say "attempt" because you won't ever get your ride anyway. TL;DR I pre-booked a taxi a week before my trip, confirmed the ride three times in the app, via email, and via their automated phone system, but my ride was cancelled - without notifying me - 15 minutes before my pickup time. When I tried to contact them about it, I was told they don't pick up at my location and heavily insinuated this was all my fault. Now, the full story... I pre-booked a taxi through the Yellow Cab of Columbus website for pickup in Lexington/Mansfield to go to the airport an hour away. I booked this a week before my pick up date. A day before my pickup, I was emailed and asked to pre-authorize my credit card which I did. I checked the app again, and my ride was still confirmed. I then called the phone number, 614-444-4444 to confirm a third time and reached a fully automated system with one option being "press __ to confirm your ride". I did that. The automated voice told me my ride was confirmed. 15 minutes before I was supposed to be picked up, I happened to check the app again, and this time, my ride was showing as CANCELLED. I tried to call the phone number and was again met with the automated system. I chose 1 to speak to someone in dispatch. I spoke to Angela, who was very rude and kept speaking over me and dismissing me when I was trying to figure out what was going on. I told her I had a ride pre-booked for pickup in Mansfield which was just cancelled, and she responded "well we don't pick up there". At this point, I knew I was doomed anyway, but I tried to give her feedback that the website accepted my booking, etc., see the above story. She interrupted with "what's the address?", I told her. She responded "well we don't pick up there". Yes. I gathered that. But why does your website allow me to book for pick up there - and allows me to confirm it - if you don't? Again, "what's the address?" Again... "we don't pick up there". Yes. Got it. May I give feedback that you should consider updating your system to not allow bookings to this location then? I was transferred to "someone who can help" - read: hung up on. So I called back, pushed some buttons in the automated system to reach a live person in the business offices and was connected. I politely asked to speak to a manager I could give some feedback to. She asked for the feedback. I explained the situation. Got more of the "well we don't pick up there". I understand that. Got told that most people would NOT have booked through the website and if I wanted to book a taxi I should have been calling them at 614-444-4444 to speak to a live person. So you see, it's my own fault for using the booking system they provide on their website. I said that phone number goes to an automated system though. She said no, that's how you speak to a live person. I encouraged her to call the number to see what I was talking about. She called in the background and got - shock - an automated system. She told me I messed up by selecting the business offices from that menu. Again, my fault you see, according to them. I said ma'am, I only tried to reach the business offices when I couldn't get to a live person to help anywhere else. And at this point, I now have no way to get to the airport on time anyway. I am simply trying to give you feedback on the customer experience so that you can hopefully improve your process in the future and not have issues like this. If it was my business, I would want to know these things and fix them. I was told she "made notes" and would be letting the boss, Steve, know. But basically all of this was my fault, according to Yellow Cab of Columbus. I am very understanding and can appreciate that sometimes issues arise and need to be fixed to be better in the future. But this company wanted nothing to do with my feedback as a customer and did their best to shift the blame onto me. Needless to say, I will never attempt to use this company again. Receipts from this story attached!