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    COTA

    2.5 (92 reviews)
    Open 5:00 am - 1:00 AM (Next day)

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    Butch B.

    Blocking main road access right at The busiest intersection on Hamilton road now while your driver goes and takes a break. Makes no sense at all and is dangerous and makes people take drastic measures to maneuver around your stupid bus! Like I had to Today on Hamilton road the bus pulled over by Sheetz gas station which is the busiest part of the road and was just sitting there. Traffic was backed up almost down to the light on Winchester Pike. It's very dangerous. He could have easily pulled into Sheetz and parked anywhere on the side in the back parking lot. You guys are going to get somebody hurt and that behavior needs to stop. They also stop in front of thorntons on the corner of Winchester Pike and Hamilton road as well when they could easily just pull into the parking lot across the street at the abandoned building on the corner. Fyi these buses are not broken down. They are just obstructing traffic and creating hazardous conditions while your driver goes and drinks, coffee or whatever. I'll be reporting this to the city if something isn't done

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    Steve A.

    COTA is the public bus system in Columbus. It's either very bad or very good. The busses themselves are fine. It's the service that needs help. They also need to extend routes. I have used COTA to get around Columbus. It's mostly been for school and work. The hours are something they need to take a serious look at. It's strange how they have fewer users in the evenings. That's when people are out and they hog the roads. It would be nice to have more busses available when you want to go to some bars. That would make the streets a lot safer. It could also fix some routes. They need more busses going to the suburbs. It has too few that go out far enough. There also needs to be more commuters and then they would care more. I like that Columbus has a bus system but it could be better than COTA. It could use better hours and routes. The commuters should be more willing to ride so they have more options given for them.

    Airconnect; clean, spacious, and racks for your luggage.

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    3 years ago

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    9 days ago

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    9 months ago

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    21 days ago

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    1 month ago

    You guys need to make the bus number 24 every 30 mins.. having to wait and hr while trying to get to work and from is ridiculous

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    6 months ago

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    9 years ago

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    3 years ago

    Terrible service with bus drivers. Very rude drivers and drive crazy. What work in the system with people if you don't like them.

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    8 years ago

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    7 years ago

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    7 years ago

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    9 years ago

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    10 years ago

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    12 years ago

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    16 years ago

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    5 years ago

    Timing is horrible. Ruined my plans for the night. Thanks for nothing. My stop had no rain cover, i'm soaked, i'm cold, and i'm upset.

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    4 years ago

    you call yourself good service you're the worst service I have a hard stop picking up other people drop off the first passenger doofus

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    Page 1 of 3

    Ask the Community - COTA

    Review Highlights - COTA

    So here's the deal: The CBUS is a free circulator (a shiny new bus!) that goes through the downtown neighborhoods.

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    Yellow Cab of Columbus - Cuánto para llegar aquí de mi ubicación cuánto para llegar aquí cobran

    Yellow Cab of Columbus

    (113 reviews)

    I tried to reserve a taxi in advance to go to the airport for an international flight. The guy I…read moretalked to said I would just have to call on the morning of my flight. Nice try. I need a guaranteed pick up time. I called another service, run by an immigrant, and it was no problem. Yellow Cab is just another example of a business that can't compete because they are too lazy.

    DO NOT ATTEMPT TO USE THIS TAXI SERVICE…read more I say "attempt" because you won't ever get your ride anyway. TL;DR I pre-booked a taxi a week before my trip, confirmed the ride three times in the app, via email, and via their automated phone system, but my ride was cancelled - without notifying me - 15 minutes before my pickup time. When I tried to contact them about it, I was told they don't pick up at my location and heavily insinuated this was all my fault. Now, the full story... I pre-booked a taxi through the Yellow Cab of Columbus website for pickup in Lexington/Mansfield to go to the airport an hour away. I booked this a week before my pick up date. A day before my pickup, I was emailed and asked to pre-authorize my credit card which I did. I checked the app again, and my ride was still confirmed. I then called the phone number, 614-444-4444 to confirm a third time and reached a fully automated system with one option being "press __ to confirm your ride". I did that. The automated voice told me my ride was confirmed. 15 minutes before I was supposed to be picked up, I happened to check the app again, and this time, my ride was showing as CANCELLED. I tried to call the phone number and was again met with the automated system. I chose 1 to speak to someone in dispatch. I spoke to Angela, who was very rude and kept speaking over me and dismissing me when I was trying to figure out what was going on. I told her I had a ride pre-booked for pickup in Mansfield which was just cancelled, and she responded "well we don't pick up there". At this point, I knew I was doomed anyway, but I tried to give her feedback that the website accepted my booking, etc., see the above story. She interrupted with "what's the address?", I told her. She responded "well we don't pick up there". Yes. I gathered that. But why does your website allow me to book for pick up there - and allows me to confirm it - if you don't? Again, "what's the address?" Again... "we don't pick up there". Yes. Got it. May I give feedback that you should consider updating your system to not allow bookings to this location then? I was transferred to "someone who can help" - read: hung up on. So I called back, pushed some buttons in the automated system to reach a live person in the business offices and was connected. I politely asked to speak to a manager I could give some feedback to. She asked for the feedback. I explained the situation. Got more of the "well we don't pick up there". I understand that. Got told that most people would NOT have booked through the website and if I wanted to book a taxi I should have been calling them at 614-444-4444 to speak to a live person. So you see, it's my own fault for using the booking system they provide on their website. I said that phone number goes to an automated system though. She said no, that's how you speak to a live person. I encouraged her to call the number to see what I was talking about. She called in the background and got - shock - an automated system. She told me I messed up by selecting the business offices from that menu. Again, my fault you see, according to them. I said ma'am, I only tried to reach the business offices when I couldn't get to a live person to help anywhere else. And at this point, I now have no way to get to the airport on time anyway. I am simply trying to give you feedback on the customer experience so that you can hopefully improve your process in the future and not have issues like this. If it was my business, I would want to know these things and fix them. I was told she "made notes" and would be letting the boss, Steve, know. But basically all of this was my fault, according to Yellow Cab of Columbus. I am very understanding and can appreciate that sometimes issues arise and need to be fixed to be better in the future. But this company wanted nothing to do with my feedback as a customer and did their best to shift the blame onto me. Needless to say, I will never attempt to use this company again. Receipts from this story attached!

    CoGo Bike Share - Station: High St & Lincoln St

    CoGo Bike Share

    (25 reviews)

    Downtown

    Here's the thing about CoGo, I love the idea, it's a great way to get around the city, especially…read moreif you do not want to get your car out and are out of town. But... Yes, there's always a "but." When I was in the city last year I partook in CoGo and enjoyed in immensely. I really did. My friend and I zoomed all over the city and just enjoyed the day while getting sunburn while on the bike. Maybe it was a good thing that CoGo was still fairly new and there was no Yelp page yet, because I'm sure my review would have had a different tone. Why, you may ask? I visited in August last year, the charge for the time I used the bike did not appear on my statement until December. Not good, not good at all. But I accepted it. This year, I got a bike at one of their stations again and was disappointed yet again. This bike needed maintenance. It kept shifting between gears without me even touching the shifter. Also one of the tires was a bit messed up and I just about went flying into the cement sidewalk. I also don't understand why I need to keep swiping my card over and over again to get a new access code. Makes me feel like I'm being charged over and over again for the rental.

    Standard bike share. I've used bike shares in other cities while vacationing, and daily for…read morecommuting for 2 years while I lived in DC. Yes, you only get 30 minutes free at a time, but that's plenty for running an errand, or getting to another station to dock. You just have to keep an eye on the time and be aware of where stations are. Bikes are heavy - you're not going to be racing on these, but they're simple to use and reliable. My only complaint is that they do not have a station near my current office (by Franklin Park), so I am unable to use it for commuting.

    COTA - publictransport - Updated May 2026

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