I rang to pay my last installment but wasnt informed that £0.61 will still be due to be paid…read moretowards fees. I have received a letter advising me I am in areas and of course was scored down on my credit history. Never was late with any payment prior to that Poor customer service and lack of appropriate advice. I wish never to deal with Halifax again. Would not reconsider

This bank has a wide variety of services but suffers from a poorly trained/treated workforce. I…read morewent in looking for some help when i got to a man who seemed uninterested at what i had to say. He smirked at my problem and did his job begrudgingly. I do like the instant deposit machines. I hate having to queue to deposit money and these cut down on that dramatically.

Lloyds Tsb in Breck Road is one of the best banks that i have been in.It is always nice and tidy.It…read morehas 2 cash machines outside and one inside,There is always 2 or 3 cashere on there desks and someone on the help desk.I come into this bank on a regular occasion and the staff are more than happy to help with problems they even call out a manager if they cant help and the manager brings you to his office to do his best to help.This bank can open new accounts as well as help with mortgages and credit cards.I would give this bank 10/10 excellent sevice

TSB's new branch in Liverpool city centre is located right next to H&M on Lord Street, I did…read morepreviously like, the old branch TSB had in Liverpool but this store is obviously an improvement with more indoor cash machines and it is just overall a more modern branch with the added benefit of being one of the only banks in the area to include Sunday opening', ditching the draconian opening hours which many banks across the city, especially in Liverpool tend to follow. It might still close early at 4 pm, but this still is progress in the right direction especially considering Sunday trading laws exist, which force stores to close an hour later at 5 pm anyway. As I recall this is the only bank in Liverpool to have Sunday openings until Metro Bank opens at least. The store reminds me of the new Manchester store, albeit slightly smaller and I only presume this is now the new template on which TSB stores will be built on, while also having a small selection of umbrellas you can borrow if it's raining (this is pretty handy!) I do find the seating area in the store to be a tad basic, they felt like they were just thrown in from the old store and really didn't match the modern nature of this one, I also do feel coin facilities could be handled better with a proper counter compared to what they have now. The staff didn't seem overly friendly. I still do prefer the Natwest branch across the way which I really do like the more digitalised and modern approach which is a slightly larger branch too, but this still is a pretty decent bank and it is nice to see TSB move to a more modern branch in a slightly better location within Liverpool city centre but I do feel improvements in other areas to match the rest of the store really are due. 3*

This branch of Halifax is one of two main central branches I noticed on a recent trip to Liverpool,…read moreit is located quite central in Liverpool, right by the One complex and is probably the better of the branches in the city. Inside, the branch still remains a little small yet the amount of banking machines for paying in and withdrawing money was average. The staff here seemed nice enough, greeting me on my way out of the store after processing an ATM transaction. The branch like nearly all banks, has free wifi and it's easy enough to connect to here. An average at best bank in a good location - Two stars