This building society is a disgrace…read more Rude and unhelpful staff in the mortgage team. over sold at cheap rates so were positively obstructive in the process to the point where our purchase almost fell through. hidden charges soon mount up to what you would have saved. Employees lied to us about important dates and details of the application to later back track. blamed the broker we were using for not submitting paperwork in time when it had already been confirmed as received in time by another member of staff. At one point i was told if i didn't like the speed of the service i should consider another lender. the supposed solicitor that they insist you use has a policy that they will not respond to any correspondence until 48 hours have passed. it was a battle at every turn. do not use these people.

Staff here are always friendly and polite, they leave you with the impression that they are…read moregenuinely there to help and provide a service rather than just sell sell sell as in other places

Very professional, helpful and friendly. Kept me informed from start to finish on my recent loan…read moreapplication. Would recommend.

great bank very trusted i have been with them for years without any problemsread more

Would recommend this bank as they have always got time to help if you need it. But I have never had…read moreany problems with them being pushy with financial advice etc, (unlike other banks/building societies). Would recommend this branch as they are very knowledgable.

The staff are really nice and polite in this TSB branch, however some of the customers are not!…read moreQueues can be VERY long here! The Pershore Road branch is a lot quieter. Also in this branch the customers sometimes stand far too close to you in the queue and often don't give you enough privacy at the desk.

Really good service and friendly staff. Willing to help and show you how to use whatever you like…read moreon machines. I wanted to deposit a cheque and normally I would queue and let the barclays staff member do it for me. The lady then left her place and showed me how to do it on my own so next time I don't have to get in line or if I'm in hurry. And there's always a queue there. Love the new look of bank. It's modern and clean. Staff are low but they are very good and polite. Been using this local bank for years.

Coventry Building Society has recently had a revamp and reorganisation and is better for it. Never…read moremassively busy there are quite a few counters and usually no less than three staff managing them, if you do have to queue its not for very long at all. The staff are really nice and patient and will take the time to explain things to you in depth. You can make private appointments for mortgages etc with a knowledgeable advisor and can have this in a private office away from the general public. Centrally located in Banbury on the high street and with opening hours until after lunch on a Saturday it's a really handy place to bank without worrying about immense queues.

I am happy with there servies. Although sometimes inflexible on silly things such as not accepting…read morean ID card as aproof of ID (it is its sole purpuse!). That aside friendly and helpfull enought staff.

I was surprised to find out that this busy branch has been kitted out with new fixtures and…read morefittings. Gone are the glass fronted counters but instead cashiers stand behind a pedestal like counters which makes things more inviting and personal. There are wooden fixtures and canvas prints which make the place feel less corporate and formal. The staff here are friendly and helpful. If you fancy checking your bank balance or paying in a cheque there are manual machines on hand. This branch can get busy at lunchtimes (no surprise there!) so be prepared to queue for a little while. You can park directly on the high street close by or there is a car park behind Aldi which is free for the first three hours and is directly opposite the branch.

Phone today at 16.05. Cameron answered after 7 minutes I explained my complaint he said he would…read moreput me through to 'business', which rang for a minute and then went 'dead'.... 5 minutes on a dead line I was answered by a female, but not 'business' who said she would put me through.. I then got Vivaldi....... Followed by Steph answering. Outcome .... query will be answered 5-10 working days ????????

This is a high quality branch of Lloyds TSB and the staff are polite and friendly without exception…read morewhenever i have been there. They also have a good location on Halesowen high street and being within a few hundred metres metres of car parking space and is also accesible by foot. Queues are dealt with efficiently and there is rarely a serious wait. And it's advantage over its rivals is that its air conditioning system performs well (unlike many of the other banks in Halesowen for some reason)