I dealt solely with a young man named Shawn. My wife first met him as a walk in. She described him as honest, very knowledge and, "I don't feel like he was trying to lie to me to get me to buy ridiculous things." That meant a lot to me so I committed to business. I walked in to LOOK at flooring, within 15 minutes I was buying the floor for our very first home!!! Shawn made the transaction seem like it was meant to be all along, no haggling, no thrills, just good honest business. Moments after purchasing the floors Shawn read an email about a deal on floors of the same style and color for almost 0.90 cents cheaper/sq/ft. Before me and my wife could agree or disagree, he made the refund transaction. We agreed to hold the balance as credit for future purchases (this part is important for later). The floors would take a while to come in, the following story is why I am wonderfully satisfied with Shawn & Lumber Liquidators. It's fair to state at this point, I bought Shawn as a person before I bought LL as a company.
Week of Expected Arrival of Floors:
Shawn Calls, floors had a recall at the factory he is working on new dates, looks to be 2 weeks away.
Week of next Expected Arrival:
Shawn Calls, floors are stagnant for some reason, not sure of delay, he is working on a new date, however looks to be another 2 weeks. I explain we have a deadline, we've already rescheduled, we can't afford to postpone any longer, please pull some strings.
The next day:
Shawn calls, he found old stock at another store. He is getting them expedited for us at no charge.
The next next day:
Floors arrive. Now, 3 weeks have passed and I have only spoken to Shawn on the phone. I walk in and he remembers My name, my wife's name and that I have 2 small children whom he hadn't met in over a month.
So, the refund from earlier. After realizing LL didn't have the color floors we needed for a smaller project, after a month of sitting stagnant, LL was able to refund our money to our credit card without question. In fact, the refund appeared before we left the store!
So hats off to LL in Broussard. Next remodel, I will contact them first. read more