My father has been seeing FNP Jonathan Cole for many, many years, & followed him to his new…read morepractice at Heritage. He's charming, focused, supportive, honest, responsive, and a real joy to see. How often does one look forward to doctor visits, after all?!

I've been seeing Dr. Hancock and his staff for several years now and you won't find a better…read moreendocrinologist in Middle Tennessee. Whether you see Dr. Hancock, Ms. Holt or Ms. Cox, although each has their own style, the continuity of care is perfect and all my concerns are addressed at each visit. I decided to try the Smyrna location a while back since it is close to work, and I found it to be at the same high standard I've come to expect from Dr. Hancock's office. To have the flexibility of getting the same great care whether I'm near work or home is great!

Booked appointment online for 11:30. Showed up at 11:25 and got done checking in on kiosk at 11:30…read more Was called back. Had my vitals checked then was told they had to reschedule me because there wasn't enough time because they close at 12 per provider. My question is...then why was that time available when I booked appointment online? Second question.. why was I not notified beforehand knowing they would need more time and to reschedule? But instead my time was wasted. I understand had I been late but I was not.

Used to be really good until new ownership. They are looking to cut costs and customer service is…read morewhere they started. Only telehealth options for seeing a provider (Nurse Practitioner). Must use their pharmacy. Original staff appears to be all replaced.

First, Frist Endocrinology Center needs to fire their receptionist. I thought I was speaking to a…read moresnotty 15-year-old. She was abrupt, rude, and very unprofessional. She had no empathy, interrupted me, and told me my question didn't matter. Leads me to believe that possibly the doctors are the same as their staff. Hard pass for me! I chose St. Thomas Endocrinology. So glad that I did.

Dr. Brian S. Aprill, M.D. is very professional and knowledgeable. He specializes in Endocrinology,…read moreDiabetes, & Metabolism. I highly recommend he and The Frist Clinic in Nashville, Tennessee. He helped me to pinpoint the source of the problems I had been challenged with for a while. Thanks to Dr. Aprill and his competent, courteous and compassionate staff, for treating me well during each visit. I feel so much better now and life is GOOD again!

Dr. Lekshmi Nair, was incredibly kind and attentive. She listened carefully, answered all my…read morequestions, and made me feel at ease throughout my visits. I've never felt more comfortable discussing my health concerns. She explained every step of my treatment plan clearly. She ensured I understood all options before proceeding. Her attention to detail and genuine concern made all the difference. She even followed up personally to ensure I was feeling better. She been such an asset to my healthcare team. From the receptionist to the nurse, everyone was welcoming and professional. The clinic is clean, modern, and well-managed. I always feel valued and cared for here. Amazing service! Highly recommend.

!!PLEASE BEWARE!! If you are considering using this as your…read morefamily practice I would look in ANY other direction. I overheard the girls talking up front at the desk about the cameras recording audio and how the owner spends his weekends rewatching video and audio footage outside of the office in his personal time... YUCK. I was also told before my appointment that our insurance was in network with the practice and it was a hassle when I showed up, they infact did not take my insurance so I had to self pay in order to be seen. While I was waiting in the lobby for my insurance to be verified I saw the owner aggressively ripping up papers and yelling at one of the Doctors, saying he would fire her if she used a certain medical office for referrals. I was genuinely concerned for the girl at the front desk so I asked her what was going on and she seemed very baffled. I loved Dr. Miller but in good conscience I could NEVER go back and give my money to practice that feels that it is okay to act that way, especially in front of patients. If I could give this place 0 stars I would!!

I was looking for a good endocrinologist; however after reading the reviews of Dr. McCauley, I will…read morenot be seeking her medical expertise. She may be very knowledgeable in her field; however, I won't see a Dr. that treats patients in the manner that the reports are describing. If one person had a bad experience, I would infer that maybe it was an isolated event or perception issue. Yet, there are multiple accounts complaining of same issue. This is alarming, and scary that she does not listen to her patients. I am very sad for each one of them as this is such a deadly disease especially if not treated appropriately by all involved in the care of patient.

Doesn't listen, was very rude, when I tried to talk to her about my life style she actually started…read moreyelling at me and saying she didn't care. She should find another line of work. I was crying when I left. Her office has been trying to get me set another appointment. I will not answer the phone. Never coming back!! Doesn't deserve one star!!

I was a patient in this practice for 8 years. I received critical labs requiring me to make an appt…read moreto see Dr J. Her behavior was different. She was dismissive, unprofessional and demonstrated no empathy or compassion. I had been trying 8 years to figure out the diagnosis for alot of unusual symptoms. I took labs in that pointed to a life threatening condition and was told regarding the symptoms that bc my bp can be high or low I can't have it both ways. I need to pick a lane. I was upset I was not being heard and cried. She said she thought my symptoms were mentally driven and ordered a pysch evaluation. I immediately fired her. I saw a different endriconologist and diagnosed with a life threatening condition. The new provider listened acted and has it under control. She also wanted to talk about my daughter and not about why I was there. She ordered labs, which have to drawn at a specific time, which she should now and those results were not accurate and could not be used. I highly suggest not using Dr.J as a provider.

Since my endocrinologist, Dr. Emily Neely, has departed the practice for one not covered by my…read moreinsurance, I can't get my newly appointed doctor, James A. Gaume, to get a prescription refilled. He is totally inaccessible, despite my requests. This review is June 18 and my next scheduled appointment is not until July 15. The practice doesn't appear to care about my running out of a medication today as prescribed by Dr. Neely. They seem perfectly okay to let me go without it. They have consistently not returned calls or responded to messages at their patient portal. They don't appear to have followed up on my medical history to find that this prescription was specially approved previously by my insurance company. The practice's operator let me know that, as a patient, I was expendable to them. I fear that I'll have to go to another practice just to get reasonable medical care.