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    Lively Translation

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    10 years ago

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    Bow Joy Services - Translation Service

    Bow Joy Services

    (148 reviews)

    Chinatown

    Spencer Chase is a scammer. I wish I had read the recent reviews before paying him…read more I hired Spencer for assistance for a Chinese Visa application. Similar to other reviewers here, he initially seemed very responsive and knowledgeable, but then the delays and excuses started. Since he has had legitimate experience in this field, his excuses seemed reasonable, so I gave him the benefit of the doubt. In the end, they were all lies. Here is an incomplete list of the excuses he used: "Waiting for the pickup notification" "Should be today or tomorrow" "It will definitely be next week" "They are a little backlogged at the Consulate" "Should be any day" "Will contact you soon, at the consulate now" "Should be getting the pickup ticket tomorrow" "They are prioritizing business first, ticket applicants second, and non-ticket applicants like yours third" "This delay is not typical" "Your application was batched with a tourism order last week" "I've been using all methods to try to get this done as soon as possible and it will be completed this week" "I got the pick up date and it's for next Thursday" "I just received one for another case that was submitted shortly before yours so it looks like we're almost there" All of these excuses sounded believable and made the process sound like it was always tantalizingly close to completion, but every one of these updates was a lie. Every. Single. One. I was a fool to have believed him. I hired Spencer in July when he promised it would be done in 2-3 weeks. I had to threaten him with legal action in order to recover my passport in November (4 months later, still with no visa in hand). After getting my passport back, I went to the consulate myself. The whole process took just 40 minutes (mostly waiting in line). It makes my blood boil just thinking about how Spencer strung me along for 4 agonizing months because he couldn't have bothered to go to the consulate for a mere 40 minutes. He exploited my inexperience and took advantage of my patience. My advice for anyone applying for a Chinese visa: do it yourself. The consulate updated their online application process in October 2025 so it's much smoother. If there is anything missing in your application, they'll tell you online exactly what you need. When it's time to submit your passport to the consulate in person, you just need to drop off the passport. The processing is super fast now because they've already reviewed everything online. And you don't have to pay a penny until your actually pick up your passport with the visa. Even worse than wasting your money and time, Spencer will ruin your travel plans and your mental health. He never planned on completing the work. Please don't make the same mistake I did.

    I paid for preparing documents and my citizenship application, Spencer collected money from me…read moremultiple times for same work, and promised to refund the excess amount or I can use it as credits if I need further services. However, with no work completed and no updates, Spencer ghosted me when I called, multiple times. Eventually, I submitted the application by myself in April 2024 and asked for the refund. Spencer agreed to the full amount of $5,025 in May 2024, and promised to pay me gradually, but I have only received 1 payment, in amount of $200 on 5/28/2024. Until today, Bow Joy Services still owes me $4,825. I filed complaint via BBB, the complaint was closed with no answer from the business. I am bringing Bow Joy Services to SF Small Claims Court, but the Sheriff's office couldn't serve the defendant. What kind of person ignores Sheriff's notices or a court order?? Feel free to check for court documents on SF Small Claims Case Calendar: https://webapps.sftc.org/cc/CaseCalendar.dll?=&SessionID=D5E2D70387A13C09417EA608B4977BC76FC4B29C Date: 10/28/2024 1:30 PM Case Number: CSM-24-868867 I have suffered enough with this business, I hope there will be no more victims like me.

    AT&T Store - Rohnert Park - New phones yeah I've been patient

    AT&T Store - Rohnert Park

    (43 reviews)

    $$$

    I had a very frustrating experience at this AT&T store while trying to order a new phone for my…read moremom. The first employee who helped me was Nelson. Unfortunately, he seemed completely unmotivated to help and didn't provide much useful information during the process. I ended up ordering the phone to be delivered to the store because I was told it would arrive faster and that they would call me when it got there. AT&T's tracking showed the phone was delivered to the store two days later, but I never received a call. After five days of hearing nothing, my dad went to the store to pick it up and was told they didn't have it. Later that evening I went in myself and spoke with another employee (a man with black slicked-back hair). Even after I explained that the tracking clearly showed the phone had been delivered, he was very dismissive and insisted it wasn't there. He also told me they were closing in 30 minutes and that there was nothing they could do, and that I should come back another day. His tone was rude and not very professional. I then went to the post office and they provided me with a photo and timestamp showing the package being delivered to the store. When I returned to AT&T, I spoke with Luis. After actually listening and looking into the issue, he was able to locate my package -- the same one that other employees said was never delivered. Thank you to Luis (and Javier as well) for actually taking the time to help and figure out what was going on. They were both professional and helpful. Unfortunately, the earlier interactions with Nelson and the other employee made the experience much more stressful than it needed to be. It took three separate attempts before someone finally found my phone. If you visit this location, I recommend asking for Luis or Javier. They were the only ones who took the time to properly help.

    Juan Carlos quoted me 4 phones for $100. My bill was $250! I kept calling him but he wouldn't take…read moremy calls. He said he was too busy to talk to me. He kept saying "I'm really busy. I'll call you tomorrow, I promise." He told me that on 3 separate calls but he never called me back. No other rep would help me. They said only Juan Carlos can help me. I asked for the Manager and was told Juan Carlos was the Manager. At that point, I cancelled my AT&T account and went back to xfinity because I refuse to be treated so disrespectfully. Xfinity has Juan Carlos to thank for me being a return customer.

    Lively Translation - translationservices - Updated May 2026

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