This is horrible company. Bought fish and half of them dead on arrival. I took photos of the dead fishes still in bags and submitted them. They still want me to take the dead fishes out and photo them on a white ground. Why would I want to touch deceased fishes? These fishes are decomposing and I am not going to catch diseases. The photos of the dead fishes in the bags are the best proofs to show I did not temper or stage the photos. These are showing exactly what I received. I will file a complain with better business. Will not ever buy from them again. read more

Ordered 2 fish that were supposed to be in stock so I waited 2 weeks and was only sent 1 of the 2 fish and it had Ich!

I was lied to about an order cancellation, and it shipped anyway. The one fish I did receive was supposed to be a medium size Gramma. It looks like it was just hatched. Run, don't walk from these people. read more

VERY HIGH RISK FOR YOUR ENTIRE TANK I have to update my review beacuse even our blue tang that we had it for more than a year, from other seller, died after the contamination. Don't waste your money in buying fish from live aquaria and more important, do NOT put your fish tank at risk of infection. We bought 3 tang fishes including one brown, yellow and a purple tang. One died after 17 days we couldn't find the body and the other 2 died after 32 few days apart of each other. The purple tang was so tiny when we received and it grew up a little bit before it die. After searching and investigation we found out they most likely had an fungal infection with a cycle of 28 days in which fishes cannot survive towards the end of the cycle. And of course it happen longer that 2 weeks and we didn't meet live aquaria return policy. Not reliable and not good customer service So sadly, even though we maintained the tank very efficient to save the other fishes we lost our blue tang about 2 week later. read more

LiveAquaria - Purple tang dead fish - Pet Stores Near Me - Rhinelander, Wisconsin

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They sent me over $200 of dead items that arrived a day late and on Xmas Eve. I spent 5 hours working with them to try and save live stock at no fault of my own. They got MY money. I got a wasted Xmas eve that I should have been spending with my family. Went to use my store credit and they told me it had expired. Now that I worked with them, thy can't work with me. Very rude customer service that is replies every few days. Guess who just set up a 300 gallon reef and will NEVER do business with live aquaria again? read more

LiveAquaria - Pet Stores Near Me - Rhinelander, Wisconsin

FOLLOW UP to previous YELP, this is a 4"inch Oranda, tiny is smaller than a quarter he was a 72$ purchase from LIVE AQUARIA . He's a small medium on his best day, shame on you live aquaria LIVE Aquaria deceptive practices, read my first yelp, RIPPER OFFERS.. DECEIVERS worse than ripper offers!!!!!! read more

Run away from this company.... They are horrible if you pay extra for next day shipping you get it 4 days late then have to take pictures like this of your dead fish. The worst company out there. Do business with your local fish store not them read more

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TLDR: They sent a sick fish with damaged fins that died 2 days later. Would only credit 11$ fish and not $30 Shipping and $10 Box fee. I ordered a fancy goldfish and some aquatic rocks. Rocks have yet to show up, not a big deal. However, the fish that arrived was covered in white spots and very obviously showing symptoms of being very sick. Along with that it's fins were torn up. I notified customer support of the white spots immediately and they simply instructed to quarantine and treat with meds. All of which I did. Fish succummed to its illness 2 days later. I contacted customer support again and all they did was link to their warranty/claims process (which is very....shall we say....tedious) and rattle off policy. Absolutely zero customer support. The fact that they can charge close to 40 bucks to ship a fish and not at least send a healthy/undamaged one is insane. Don't waste your time or money here. You'll only end up regretting it like me and several others. read more

Do NOT EVER buy fish from here. prices are cheap for a reason. Customer service is non existent. Placed an order, didn't ship for 4 days passed the time it said. never got a shipping confirmation. wrote 2 emails, tried calling for 3 days. No answer. Finally got someone over their live chat who was completely useless and kept sending automated messages. Was a live person also. They scammed me on 20 fish that never came in the shipment. I sent an email about this over 5 days and still no response. 4 dead fish on shipment arrival. and 2 days later 12 dead fish.... o wait I'm still missing the other 18 fish. Had my water check daily myself and by 2 other local fish stores. water is perfect, Temp and all. DO NOT order from them, they are complete scams and will be following up with the better business bureau tomorrow. I'm now out over $150! read more

ZERO stars would be my preffered rating My first order from them was for 2 fish. When the shipment came there was only one fish that had a bad case of ich. I called the and they shipped out the 2nd one the following week. I paid for a medium sized fish and received a SMALL saltwater butterfly fish that would never eat and eventually died.....goodby $70! I had put a notification request for an Australian Harlequin Tusk fish. i had been wanting to get one for a while and had a hard time finding one. So....I thought I'd give them another chance. I ordered a Juvenile/Medium which was advertised as 2 1/2" - 4 1/2" for $225. When it came in as a 2" fish I called and complained. This was the response: "Thank you for the photos with measurement. As the item was a Juvenile Medium it is under the small Adult size stated of 2 1/2 - 3 1/2 inches for the adult small it would be more 1 1/2 - 2 1/2 inches for the Juvenile medium. We have submitted to update the page showing the juvenile sizes. our apologies it is the correct size." So....they get away with changing the advertised size after the fact?? And I should be OK with it!! The fish developed popeye 2 days later, and barely eats. I asked them to extend the warranty. I received it on 7/22/20222 and the 7 day warranty covered it to 7/13/2022. Here's the response: "We have extended your warranty through 07/14/22" An extension of 1 day!!! How generous!!!! I will copy and paste this everywhere I can! read more

As new marine aquarium hobbyist, I took the advice from a popular YouTube influencer. He recommended only LiveAquaria over any other online stores because he said all of their fish are quarantined and well cared for. Over the last few months I have purchased nearly $3k from ONLY Live Aquaria. Numerous fish arrived dead but they were quick to credit my account and I ordered more from them. Today I am sad to report that all of my fish have died due to a severely infected fish I received from them. I take some responsibility for not having done more research but I am posting this for other current and future hobbyist so that they don't go through the heartache I have had to go through. Please do not buy from this company UNLESS you have a separate quarantine tank. This is a tough lesson to learn. read more

They incorrectly shipped an order missing livestock. When I reported it to them they said ok I'll just credit your account, and I said I don't want the credit I just want the correct order I placed. And the customer service said well that ain't our policy. So I asked if I place the order again that means now I've to pay for next day shipping when it was included in the large order I placed. She said that's correct! What sort of a terrible policy is that! You make an order for several hundred dollars of fish, it arrives with missing fish and then YOU have to pay to resend the order that THEIR staff screwed up! That is just wrong why should I be out of pocket for their mistake. Two fish so far already arrived dead in the bags. I've to now take pictures of them. I'd have to pay for those to be shipped now also! The water was freezing cold, the 'heat packs' were freezing, long past! When I ordered from Florida they would still be warm! Packaged terribly! I haven't even inspected the quality of fish yet read more

I purchased 2 goldfish 1 Black Moor Large, and 1 calico fan tail large. They both arrived and were infected with Anchor worms. I took a video show the worms flowing from the gills the 2nd day, sent it to them, they said they needed a picture. I said the video was sent as photographing these worms because a still shot does not provide the clear evidence. They refused my claim, and I sent the still pictures, and they said that nothing was wrong with the fish. They refused to acknowledge the evidence of the video. These are profiteers, with little regard for the client. Take the money and run mentality. Take a look at the pictures, the videos are also uploaded on this platform UPDATE Vendor has approved my refund, and offered their apologies. read more

LiveAquaria - Look closely at the gills, see the white worms in the right side? - Pet Stores Near Me - Rhinelander, Wisconsin

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Order a Tang and they added a heater pouch at 67 degree weather which literally cooked the fish to death. Crazy thing is it looks like it's been dead awhile like couple days no joke. Fish was covered in white stringy decay and the water was so foul smelling I can't get the smell out from my kitchen. LiveAquaria used to be good but happened? Oh wait Petco happened. read more

Very disappointed. LiveAquaria sent me an obviously damaged/sick Dwarf African Frog. It arrived with one truncated arm [missing the "Hand"] which they would have seen when preparing to ship. It never went down below the surface since it had arrived. I was okay with all that as long as it was otherwise healthy-- which it was not. There was a big white spot at that arm socket and by the next day it was all pink on the underside [sign of infection] and dead. Now I have to worry that it has infected the rest of my tank! Also wondering how healthy the second frog they sent is. Customer Service basically said all they's be willing to do is refund the cost of the frog [about $6] but not the $30 shipping fee because I had also received other items [other frog, snails]. I could have bought snails locally, I was willing to pay the shipping fee because I wanted TWO frogs. They did not offer to replace the frog-- so if I want another one I have to pay another $30 for shipping! I understand things happen-- BUT they sent me a frog that had obvious issues [half an arm!] -this should trigger an exception, at minimum a replacement all on their dime. read more

This is my first time with the place, but they've been a pain in the ass. I bought the "build your own cleaner kit" and I had to spend a minimum of $75 which is annoying since I have a nano tank and that's too much. Then my complete order didn't even arrive, they tried to send the other half when I was on vacation, I'm still missing the lettuce sea slug that I ordered, and customer service just kind of seems slow in the head when they respond and I can't tell if it's like a real person or a stupid computer response. Also all of the cleaners were smaller and uglier than I was expecting (: Their shipping was good tho read more

Don't buy fish from liveaquaria.com. The pleco is well tiny and not the size advertised. The two other photos are right out of the bag not swimming and very sick looking. The powder blue one laying on its side looks like he has a broken tail and the upper section actually looks like dead flesh. Again don't buy from them. They told me to chase pleco with a quarter or ruler to measure while it moved. Not to mention you know the two that I am very certain will die. read more

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wish I had read reviews before I ordered from them. They removed the two lionfish from my order and only shipped the snails and shrimp I had added to get the order to free shipping status. Had they told me the fish were not available I would have canceled the order rather than pay 120 bucks for snails and a shrimp! read more

DO NOT do business with these people. We placed our order and it did not arrive on the assigned date. I reached out and spoke to someone on the phone and explained we were leaving town and that the shipping delay would mean nobody would be here on our end to receive the package. The person on the line told me it's no big deal because they have had packages arrive over three weeks late and the animals were still alive. This is a DISGUSTING attitude to have about living animals, and is outright abuse. I convinced them to re-route the shipment back to their facility. They said they would do so and would refund my money. Two days later I get an e-mail from FedEx indicating my package is still on the way to me. This company is lying, unscrupulous, and comfortable with animal abuse. PLEASE do not buy from these people. at least if you care about living things do not buy from these people. read more

Order changed without consent, end up being sent 3 fish for the 40 dollar shipping fee. One was dead. I will never order from this place again. read more

I would never deal with them again. Placed an order well over 100.00. Ordered several fish. They shipped the wrong colors, no biggie i can live with it. Awaiting my 8 blue shrimp. Told they were out of stock. Waiting and waiting and waiting. Next we receive 8 low low low grade guppies. I thought they were replacing the dead fish (tetras) I told them about. I ordered 25 and list at least 8. No worry, its sorta expected. But I come to find out they said I received my shrimp order. I immediately told them all I received was 8 garbage guppies. I sent pictures. Eventually I gave up in the shrimp and just ordered cardinal tetras, I added 30.00 to the order to get a bunch. Told they would email me when they were in. I immediately ordered them when I received the email. Waiting and waiting to be told ONCE AGAIN they were out of stock. I DEMANDED ALL MY MONEY BACK! first they tried to just give me the credit money back WITHOUT the money I added. I went directly to my bank and explained my claim. I r FINALLY received all money owed me. I WILL NEVER DO BUSINESS WITH THEM! read more

So, I really wanted a terminal phase Flame/Jordan's Fairy wrasse and I decided to try the California Live Aquaria again, even though I had a bad experience with them previously (see my other review). I have to say that this experience was fantastic. Not only did I get a great price (almost half off), but the wrasse they sent me was spectacular and healthy. It has been a little over three weeks now and I took him out of quarantine a couple of days ago and he is doing great in my display tank. He gets along really well with my lone female and the other tank mates. I had to let people know that it is possible to have a great experience with this company. I do not know why my last two shipments were poor, but I am very happy with this last shipment. read more

Shipping was fast and everything was alive on arrival, however, I received three wild-form neocardinia shrimp rather than the advertised amano japonica. read more

LiveAquaria - Pet Stores Near Me - Rhinelander, Wisconsin

DO NOT BUY FROM THEM!!! I ordered a BTA and a Golden Banded Shrimp. Paid $50.00 for a boxing fee and overnight shipping. Got an email the same day as my delivery stating that my shrimp was no longer in stock. Then when my nem arrived it literally looked like a doughnut. Dead as a door nail. There is NOWAY this animal was in living condition when it was shipped. Upon contacting customer service immediately. They asked for photos which I sent. They had stated in the email they were waiting for my shrimp to be restocked. Four days later I get a rude email in response stating that they would ONLY REFUND ME FOR MY PURCHASE A CREDIT FOR THEIR SITE. SO Im SOL on the shipping, Im SOL on $100 bucks for my purchase cost. The only way to RECOVER any money is to buy from them again and spend another $50 on shipping. THIS IS ROBBERY. I AM NOT HAPPY. DONT BUY FROM THEM THEY ARE CROOKS. If I could give NO STARS I WOULD. read more

LiveAquaria - DOA - Pet Stores Near Me - Rhinelander, Wisconsin

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Horrible experience with this company. I ordered several fish equaling around $500. A few of the fish came in horrible shape, such as fins rot, and excessive breathing such as shock. 75% of the fish died within the first few days. Yes they offer a gaurantee saying they will replace the fish but you have to take a pic and send it to them. Not worth the hassle. Poor fish have a death sentence before ever being shipped. read more

I've ordered from them three times. One fish of what was supposed to be a male/female pair was left out of the first order, and one arrived dead in the third order. Granted, they will refund you the costs of the fish, but you are still out the $29.99 overnight air shipping. You won't receive a credit on that, even when LiveAquaria manages to leave a fish out of your original shipment. A credit on a missing or dead fish is nice, but that really doesn't begin to cover the shipping charges on an order they screwed up, and they are not going to offer to send you a replacement on their dime. On the positive side, their packaging and shipping procedures (when the fish actually make into the package) are great and their representatives are very pleasant. However, that I'm out $60 in shipping charges on one fish I didn't receive and one that arrived dead seems like a very valid reason to longer shop with them. There are other places to shop for fish and plants online, I would recommend trying those before LiveAquaria. read more

I used to be a loyal customer of liveaquaria. Now their customer service is worst and doesn't even tried to here what loyal customers issue with. I totally agree with the 14 day guarantee scam. They even include the day that their shipping the fish as part of your liability....crazy times... If they continue this scam they will be out of customers and business soon. Goodluck to Sherry of customer service. Don't ever buy the biota eating file fish.. they advertise as 1/2 to 2 and definitely you will get the 1/2 size fish. Total rip off. read more

LiveAquaria - Don't buy- Biota Aiptasia eating file fish - Pet Stores Near Me - Rhinelander, Wisconsin

I purchased Cattails, pickerelweed, and water Iris from LiveAquaria. We had unseasonable frost and cold weather in May so I called LiveAquaria and they told me to put the plants in a bucket of water and put it in a sunny location. I did this and the plants stayed green. Once the weather had warmed up in the danger of Frost had passed, I planted them in our Lake according to the instructions that LiveAquaria had provided. The only thing that survived was a few water Iris. When I inquired why the plants did not thrive and asked for replacement - not a refund - they said that there was only a 14-day window and that I missed it. 14 days is not a lot of time especially when I was dealing with very unseasonable cold weather. LiveAquaria would not budge on their policy. I'm extremely disappointed with LiveAquaria. I will not order from them again and I do not recommend them. read more

I feel like Live Aquaria scammed me. I was a first time customer and will absolutely never order again. I want to warn other potential buyers. Support your local fish store instead (as I should have too). My experience is below. I ordered eight neon tetras and eight green fire tetras. Everything was listed as "in stock" when I placed my order (or I wouldn't have placed it...). I received seven neon tetras (not eight, as I ordered). I was also told that the green fire tetras are temporarily out of stock. Okay, that's fine, I can wait... I made it very clear to customer service that I would be willing to wait as long as it takes for them to be back in stock for my order to be fulfilled (otherwise I spent a lot of money on shipping neon tetras that I could get from anywhere... I only ordered online, from them, and paid that amount of shipping because I was ordering neon tetras *and* green fire tetras...). Two weeks go by and I receive an email saying I canceled my order. I DID NOT CANCEL MY ORDER. I contact customer service, again. They do not respond for over one week to my inquiry. In my inquiry, I again stated that I did not cancel my order, and want my order to be fulfilled... I explained, again, that I only ordered from them (e.g. paid so much for shipping) because I was assuming my whole order would be fulfilled... No response at all. Nothing. No acknowledgement of their mistake or anything. So I email them again, and explain yet again my situation, and say I am disappointed I've waited longer than a week for them to reply. Eventually, I receive a response and they acknowledge that they were the ones who cancelled my order and basically just stated that if an order can't be fulfilled in two weeks, it will be canceled. So, just to clarify - all the fish I ordered were in stock when I ordered them. If live aquaria is unable to fulfill my order in two weeks and I have very clearly told them I can wait literally as long as it would take them to fulfill my order (like, I will wait months... I don't care... I want my order to be fulfilled????), AND the fish were in stock when I ordered, the least they can do is acknowledge their mistake and offer some kind of compensation? Like, I don't want that - I want the fish I ordered... I want them to fulfill my order. They *scammed* me; they convinced me into ordering from them, paying high boxing and shipping costs, only sent me 7/16 fish that I ordered, did not send me the remainder, canceled my order, ignored my emails, did not offer any compensation...? I don't understand. Their website ONLY has the positive reviews posted and that should have been enough of a red flag for me to NOT order from them. I learned from my mistake. Thankfully I ordered through PayPal and absolutely will be speaking to PayPal's customer service to see if they will be able to help me. I'm not one to complain or write negative reviews, but this really broke my heart and spirit. I expected better, but I feel scammed, tricked, played, and stupid for ordering fish online (which I will never do again, at least not from Live Aquaria). read more

This company sent me dead stuff twice in a row, then asked me to add it to my tank. Even the supervisors. I will never, ever, ever order from them again, and I suggest you don't. read more

DO NOT BUY online with store. Poor customer services. I have a order by mistake and I sent them email right away also called in morning to cancel the order. They still say can't my order. So disappointed service! read more

Ordered some saltwater livestock. Shipping date came and went, credit card was charged, but nothing was ever shipped. They did refund my cost without hassle. read more

Won't use again. Half the order was dead on arrival, the other half dying. The fish were covered in ich. I disposed of the dead ones and tried to save the dying ones, could only save one. Then of course I didn't take pictures of all the carnage, and waited too long for any claim because you have to do it in 7 days. Don't waste your money here. read more

I am sorry to say that I did not have a positive experience with LiveAquaria. I am an experienced aquarist with 5 aquariums up and running. I have had positive experiences with other online fish shops (AquariumFishSale and Aquatic Arts) so I though I would try LiveAquaria. The fish arrived alive, but sick with ich. In hindsight, I probably should have euthanized them all and reported them dead, but I thought I would try to save them by treating the ich in a quarantine tank. They all died anyway. When I asked for a refund, they would not allow it because many of the fish bodies had decomposed to the point where a photograph was nothing but a pile of mush. I was able to photograph three of the bodies that still resembled fish. Live Aquaria gave me a store credit for three fish instead of all of the nine which died. Why would I order more from a store that has already sent me nine sick fish? Consider me a former, and very dissatisfied, customer. read more

As it turns out 3 of the 4 frags from the sps frag pack were soft corals. I won't be buying corals from them again as they don't even know the difference between a soft and a hard coral. Still a good source for fish but not at all reef savvy! read more

This company is the worst place to order live fish from. Please read the reviews and listen to them and never order from them. Several of my fish arrived dead and I paid for next day air shipping and they refused to refund the shipping cost even though I had a small order. I will never order from them again, worst customer service ever. read more

I ordered $100+ worth of plants. When the plants arrived there was snail shells in them. I didn't think much of it. Sadly now my tank is infested with snails. read more

Sherry sherry was just not helpful at all. Customer service definitely lacking here. I placed an order and made the mistake of not looking at the Yelp Reviews. Confirmation email Said my order would ship Feb 3 for a Feb 4th delivery. This would be perfect for my daughters bday Feb 4th. This would ship out from California to California so there should be no delays. This location is not shipping East due to weather so I figured it would be perfect to avoid delays in California. I placed my order well before the 930 CST cutoff time. No email notification regarding delay. I had to call in a couple of times only to say there is nothing we can do. I would like to be contacted for a solution otherwise refund my money and I'll take my business somewhere else. The 1 star of for the lack of customer service empathy. Definitely needs works. From a business perspective this could have easily been solved by a better trained customer service rep more willing to help. Please make a business change based on precious reviews things aren't looking great! read more

Can't even stand to their 14days arrive or stay alive guaranteed. This is only after a day of receiving the shipment. Better off buying from the store you'll have better luck getting a refund read more

LiveAquaria - Never buying from this website again. - Pet Stores Near Me - Rhinelander, Wisconsin

I made my first order from them for a total of 5 fish. One of them arrived dead and I received a store credit for that fish and the rest all had marine velvet. After placing all fish in quarantine, and treating them 2 of the remaining still died. read more