My grandmother has been living at Zimpher's for several years and every time I'm there, my heart…read morewarms for the loving care and environment she currently has. She lived on her own for decades, living independent, gardening, cooking, all things that she loved and moving into a more assisted living situation was a great change but was made easier with the caring ownership and staff. She has a lovely, bright bedroom with a recliner chair, small table, television and even a sliding door that opens to a back patio with her planters. A typical day when I walk into the house is someone watching tv, someone playing a puzzle, music playing, possibly a friendly small dog and even a grandchild running about. I cannot stress enough how much it feels like a home. We are grateful!

I had an unusual conversation with Zimpher Residential Care Home! After she met with my mother…read moreyesterday, she called to talk to me. Her immediate discussion turned to things my mother had asked about. Karen said my mother had asked for her own bathroom, lots of activities and a shower each day. Karen said they had Jack and Jill bathrooms, some activities and could not provide daily showers. I thought we could work around these items. Over the past 2 1/2 weeks we were told that monthly payments would be between $3400 to $4400 depending on need. When I asked Karen what they would charge my mother, she said, "At least $5000!" Wow! My mother uses a walker and a catheter and moves slowly. When I asked Karen why so much? She responded, "Oh, we have some issues at the home." I guess these issues developed after she met my mother. I guess its easier to price someone out of the market when you don't want them than to be honest. Very disappointed. This is a small community. Word travels fast.

My dearest friendsfrom San Francisco moved to Spring Lake after much research and due diligence…read more I continue to be very impressed with every aspect as they continue to love and enjoy the community. The Santa Rosa Fire caused the community to evacuate. It was handled very well... 125 on the wait list...for obvious reasons.

My mom was a resident there until her death . The CNA that let my husband and I in her apartment…read more went back and stole jewelry from my mom's dresser. It was a good thing I had done an inventory. Spring Lake did not seal off her room to anyone but her family. When I confronted the Director about the theft, she told me I was upset about my mom's passing. I suggested she look at the log who went in and out of the room. I also told her that I had already notified Santa Rosa police , they took my report seriously. It turned out the CNA that took my Mom's jewelry also stole from others. If you put your parents there , make sure anything of value does not move in with them. Ask them for their policy on what happens when your loved one passes . It's bad enough to have a sudden death of your loved one , you also do not need to have a crime committed against your family .

I was told that this lodge when I inquired has younger independent residents; however, they offer…read moreassisted living and memory care. Residents look old in their photographs. I don't get it. My dad is looking for a permanent place to live where they will take care of him no matter what. Do they throw him out on the street when he gets older (which everyone does) or in-firmed by poor health? Very insensitive director I spoke with. Unbelievable!

I just recently returned to Australia after visiting over 30 communities around the USA. Being a…read moreCEO of a Seniors Living company in Australia, we embarked on a learning journey of the offerings in America. I can honestly say that The Terraces memory care at Fountaingrove Lodge was easily the best memory care offering I have seen in my travels. Kelsey Irmer was a wonderful host and the team were outstanding. The person centred approach to the care for residents along with the fun filled activities, ensured the best outcomes for their residents. Well done to the the team at Oakmont, Fountaingrove and The Terraces for a world class offering.

My 90 yr old dad was at Mirabel Lodge when we transferred from a private home assisted living…read moresituation until recently when he took a turn for worse and needed Skilled Nursing. The staff is top notch @ Mirabel, Dee and Lori are so easy to work with in getting things for my dads needs and intake manager Josh goes way beyond the call of duty to insure the safety of the residents there. They were all just evacuated from the recent lightening fire to house in Cloverdale, and i needed to bring Josh some shipped items and found that he not only escorted his people there, but moved into the temp housing to make sure everyone was comfortable and didn't feel misplaced. Dad has dementia and was convinced he was on a cruise while @ Mirabel, and always let us know how happy he was there. Kudos to Mirabel! When allowed Mirabel brings in an assortment of musical entertainment for the people to enjoy.

My sister was at Mirabel Lodge for a year. The facility is clean, caregivers were awesome, and she…read moreloved the food. I would reccomend them highly.

My mom is getting the best care. The ladies are super sweet and attentive. There are only 6…read morepatients and my mom for the first time is making friends there. The home is clean. My mom eats and sleeps well. She is always clean and happy. I would recommend t this home to anyone who really cares about their loved one. I would give them 10 stars

My grandma lived with Elizabeth for a few years before moving back home. This home was very…read moredifferent than any other assisted living facility I've ever seen. Elizabeth treated my grandma like family, always making sure she was taken care of with tons of love! The food was amazing, well balanced meals. The yard was beautifully kept, with lots of flowers, homegrown herbs, and vegetables. The staff was so kind and gentle with everyone in the home. I would highly recommend the Canterbury Home!!!!

my grandmother is so well cared for and I feel very confident that she is well supervised and safe…read morein this environment. I love all the entertainment that comes in throughout the week and how OPEN they are for my grandma to have visitors including her card player friends that stay for a few hours playing cards. The staff is very friendly and the home always seems very very clean.

Our 96 year old mother's health declined quickly after a long stay in skilled nursing so we were…read moreencouraged to seek out a board and care facility that could take her in and support hospice once we got to that point. Everyone at Wild Rose is amazing, so kind and flexible which was so important due to Covid. Although our mom was only there 5 months she got great care, whatever food she wanted (Within reason) and lots of attention. Our family strongly recommends Wild Rose Care Home - the owner Mary Garcia is such a pleasure to partner with, we are grateful that such a place exists in Santa Rosa.

Brookdale was bought out by Cogir who does not care about…read morethe elderly community. I moved my mother there for 5 months. Her mental and physical health was declining so I moved her into a smaller Assisted Living Community which was cheaper. I gave Cogir the required 2 months notice, they made it almost impossible to do the checkout walk through. They will jump through hoops to get you moved in and make it very difficult to move out. Then two weeks ago they charged my mothers account for the month of October. I called right away and let them know the money needed to be returned the office person Jeanie told me it would be refunded right away and we would receive the check by last week, the check was never sent out. I called again on Tuesday and Jeanie kept making excuses, I was told To come by the office today in the afternoon to pickup the check I went to pick up the check and they did not have it for me. They wasted my time, I could have been in the hospital with my mother who had a stroke last week and is not doing well. This is stealing money from the seniors. I am sure we are not the only ones that have had problems with this Company.

The other reviews are spot on, so i won't be redundant. What's amazing is that there seems to be no…read morecommunication with the top brass who might actually want this facility to be successful. (It could be - it was great when it was Merrill Gardens) Lots of "happy talk" from local mgt., but ignoring life or death issues. Very confusing. Example: How about ignoring food allergies, and not serving the food that was ordered off the menu? People can die from this if they're slightly forgetful as most seniors are. The service (service??) gets worse every week, the rates are skyrocketing, they're spending huge $$ on horrendous re-furnishings, and people are leaving in droves. Why don't they care???? Here's what employees are saying: https://www.indeed.com/forum/cmp/Brookdale-Senior-Living/Brookdale-not-good/t38448