I first saw Gail around 2014 after she had been seeing my mom for several years. Gail had a lot of…read morepatience with my mom, even though my mom sometimes struggled a lot with her hearing aids. Gail has been absolutely amazing! She made my initial adjustment to hearing aids as low stress as possible. She continues to show me many options to improve my hearing quality and to make life with hearing aids as easy as possible. Gail is always up on the latest technology and willing to try any and all adjustments to my hearing aids. I am now updating my hearing aids to connect with with my iPhone and the new technology that Gail suggested is great. In addition she is incredibly lovely. It's a family business and when I need back up, there are other family members to help. I would not go to any other audiologist. Gail is the best! I'm very grateful to have her and her family taking care of my hearing loss.

This was the third time we had to visit for my Mom's hearing…read moreaid. She could not hear and the doctor is booked. Office clerk asked me to come in so she can take a look and every visit is top service!! Thank you!

Buyer Beware: Incredibly Frustrating Experience…read more Do not go here! My entire saga with Family Hearing Center was a nightmare from the start. It began when they sent me what turned out to be inaccurate information about my insurance benefits. The staff told me what my deductible was and how much I had spent toward it, except they got it wrong. They told me I'd owe thousands of dollars out of pocket when, in reality, I'd already hit my out-of-pocket maximum and shouldn't have owed anything if I'd purchased from them. It's unbelievable that a place specializing in hearing services could be so careless with basic insurance details. I chose them specifically because they were in-network with my insurance -- big mistake. On the day of my appointment, things somehow got worse. The specialist brought me into the hearing aid fitting room and was shockingly unprepared. She immediately said she needed to call my insurance to "log in," and once she had a representative on the phone, it became painfully clear she didn't know how to use my insurance's online portal -- the very system needed to order my hearing aid. Instead of handling this privately, she argued with the insurance rep right in front of me on speaker, saying things like "Could you make this harder?" It was uncomfortable and unprofessional, and honestly, it seemed like she had never used the portal before. In the end, I spent nearly an hour sitting there while the specialist fumbled with the insurance. Between the inaccurate benefit quote and the total lack of professionalism, I finally had enough -- I walked out. Save yourself the headache -- go literally anywhere else.

Wheelchair accessible and super patient and friendly and helpful team - from the front desk to the…read moreaudiology team. The only challenge is they don't take some of the common insurance plans - like BCBS. They take others though. Wish they would take mine - cause they rock. Repaired a hearing aid same day I called with an urgent need. They even called to see if it was still under warranty, rather than just bill me. Thank you! You rock. Highly recommend.

I want to highly recommend Dr. Emily Martinson, AUD, PhD at the A&A Hearing office in the 5530…read moreWisconsin Ave, Chevy Chase Group. About a year ago, I bought the third pair of hearing aids that I had purchased in approximately 5-6 years. The two prior agencies with which I had dealt improved my hearing (the second better than the first), but I continued to have difficulty hearing, for example, in noisy restaurants and when listening to TV. Because my goals were, of course, to hear clearly and be part of the conversation when in a crowd, I responded to one of A&A's advertisements describing the superiority of their hearing aids. Indeed, they were, and I gladly purchased a pair. The service I received following the purchase was excellent. Over the past several weeks, my wife and I noticed that my hearing was again declining. As soon as we returned from a recent vacation, we had the good fortune to meet with Dr. Martinson. We found her to be remarkably knowledgeable, pleasant and compassionate. She clearly wanted to make every effort to improve my hearing and I am delighted to say that she did. I cannot recommend her highly enough. She is an exceptional credit and asset to A&A Hearing.

Dr Allison Blackmon - in her twenties- who refused to see me because I arrived 2 minutes after her…read moregrace period time ( 8:17am) showed such an arrogance, stubbornness and lack of understanding and compassion towards an 80 year person in pain that i could NEVER come back to her practice, let alone recommend her ! she should be in a different line of work! like work washing dishes! if she can even do that! i was actually on time when i arrived in her building but i was directed to the wrong floor , then to to the wrong office!

My 96 year old boss needed a new hearing aid charger. I was happy to find that The Hearing Doctors…read morein Rockville had one for sale. The receptionist told me I could bring it back for any reason. When I brought it back however, I was told by a different staff member that there would be a $75 restocking fee and that the person I spoke to was new and should have told me about that policy. Despite their failure to train their staff properly, the doctor made the decision to take advantage of a senior citizen and refused to waive the $75 restocking fee. Shameful and outrageous.

I- to whom needing a hearing aid or two- Came as a complete shock in spite of my friends urgings…read more So since my internist recommended Ascent - Off I went for a hearing test at 61 years young. When I arrived to this cozy, well maintained office a nice receptionist was most helpful as she answered all my before test questions. BringIng me an offered bottle of water, I was so pleased to be taken in a matter of minutes. When I found out I needed hearing aids -the staff could not be more accommodating. I just loved receiving my aids from Dr. Schwartz. She worked with me to get the perfect fit. She is professional and highly knowledgeable in her field. So glad I came here for the best of customer service. Liz Saz

When you look at these reviews check the dates. What a difference a year makes. This practice…read moreearned a 5 star review from me 2 years ago. Dr. Allison Heuber was fantastic. She is gone now as is the receptionist Ricky. Customer service has tanked. Calls go unanswered most times. When I reached the new receptionist she seemed disoriented and confused. I asked to receive a returned call by the current Audiolgists, Drs. Amalillo and Eisenberg. Neither of them could be bothered. Maybe a different lication is better. I don't know.

Not honest Not helpful…read more Returned hearing aids within time frame Three weeks still waiting for my return check Don't know about other facilities but don't go here

Dr. Gail Linn's hearing examination was very thorough. She was very patient with all of my…read morequestions and honest in her answers. The process has not yet been completed but I feel very comfortable in my communication with her and recommend her to anyone that has any questions regarding their hearing issues. Hearing issues in particular require a good deal of patience - you will find that here.

In June I visited Potomac Audiology in hopes that hearing aids would correct my problem…read moreunderstanding what people are saying, particularly people with thick accents and when trying to converse in Spanish. Dr. Gail Linn performed a very thorough hearing test and fitted me with Phonak hearing aids. She thoroughly explained the test results and said that my actual hearing loss was fairly minimal. I loved the Phonak technology and found that they were comfortable and discreet to wear. I got some benefit from hearing higher pitched sounds but found they were not much help in understanding what people were saying. Over the next six weeks I saw Dr. Linn several times and she made adjustments to try to improve their usefulness. My insurance company covers the full cost of the hearing aids but I was concerned that I might purchase them and then not use them very much. Dr. Linn agreed and advised me to wait. She felt I was getting insufficient benefit to waste my health care dollars on them at this time. Given my age (71) she felt I might get more benefit from them in a few years if my hearing deficit continues to worsen. I felt she gave me excellent advice and was very comfortable with this decision. Dr. Linn was not only very competent and experienced but also very honest and ethical. She could have gone ahead and sold me the hearing aids but instead had my best interests at heart. She is, without a doubt, one of the best medical advisors I have seen. She always communicated very clearly with me and I felt that she gave me the best possible assessment and advice. I recommend her very highly and should I have continued hearing loss in the future, will definitely return to Potomac Audiology to see her.

Have nothing but positive experiences here and the only gripe I've ever had was the changing of…read morelocations (parking can be tough). Her office and staff have always been smooth efficient and straight to the point. Just how I like my appointments. The wait time is little to none. The quality of products and the availability of the newest technological advanced hearing aids to me is "WAKANDALIKE" as far as being ahead of the game and always looking for something new. I was used to analog hearing aids and was shown a whole new game breaker when she introduced me to the phonak chili plus aids. Sweet and caring and she also USES AMERICAN SIGN LANGUAGE. If you're looking for an audiologist look no more because elsewhere would be sub par.

I would love to give DC Audiology a 5 star review. Unfortunately, I can't…read more Do not go to DC Audiology if you expect a reasonable standard of care when handling billing and insurance. I have had multiple interactions with their staff regarding a simple insurance claim, but DC Audiology cannot or will not provide my insurance provider with proof that they are in network, as they claim. DC Audiology lists United Healthcare as in network on their website, and they assure you that they are in network when asked. In 5 months and through hours of calls with DC Audiology and with United Healthcare, I have tried to get them to provide the information that would clear this up, but they have not managed to deal with the issue. Krystyna Graham did a great job with my exam and with the choice and fit of my new hearing aids. I truly wish I could provide a better rating for her practice.

This was the most advanced hearing testing I have ever been through. I did not think I had a…read morehearing problem because I could hear very well. It wasn't until I went to Dr. Liacouras that everything I thought I knew about hearing loss was pretty much wrong. Not only did I learn about what happens in hearing loss but the particulars of my hearing loss. Everyone could benefit from going here, even if you don't think you need to, getting a complete testing and education is invaluable. I now have hearing aids and am so grateful to be hearing correctly and so are my family and friends. Many who tried to gently let me know I needed them. I no longer have itchy ears either which was a great side benefit. I highly recommend Dr. Liacouras for all your ear care.

I traveled from the Norfolk, VA area for an appointment with Dr. Liacouras at A 2nd Ear. This was…read morethe most informative and educational audiology appointment I've ever gone to. Dr. Liacouras was very welcoming and made me feel comfortable with the entire testing process. She talked me through everything before anything actually took place. I'd recommend Dr. Liacouras to anyone searching for education and answers to any ear issues or routine appointments.