Doctor care is fabulous; my mother is very content with the care she is receiving as she feels it…read moreis very thorough. Dr. Pittman is straight and to the point (the lady Dr. Pittman) and does like to have all the information in order to properly treat the patient, it seems. So far we are all very pleased with the experience. As far as the office experience, the only thing lacking is a little quicker communication between patient and staff, but otherwise, they are very sweet and helpful once we are connected.

Very thorough and easy to talk with. Great sense of humor to put you at ease. All in all a great…read moreDr.

Dr. Schloemer is the most compassionate physician I have ever met. He takes time to listen. He is…read morealso very intelligent and keeps up to date on the latest medical news and advancements. When my mother (who has congestive heart disease) finishes her checkup, he always walks her out to the car. Dr. Schloemer goes the extra mile to really understand his patients and truly administers more than expected.

I arrived at opening time and they were so kind checking me in. Then the nurse who triaged me was…read morevery understanding and compassionate of my concerns. The doctor was great. She listened to me and made sure that all my needs were met. I would totally recommend them to anyone. Just a great experience all the way around considering the situation. I would recommend them 100%.

Second time I've been here. The doctors have been wonderful as have been everyone else that I've…read morecome in contact with. They did a very thorough job treating bronchitis. I also was pleased that they have an x-ray machine on premises.

I have used Richmond Urgent Care a few times, and I have been very pleased with each visit…read more The check-in process is very easy, and they have always done an excellent job getting me seen in a timely manner. From the initial check-in process through seeing the physicians, all of them are top-notch and take the time to listen to my health related concerns and provide me with the care and medicines that are needed to restore my health. I highly recommend this place for all of your urgent care needs.

I went to urgent care.Because I have a number sixteen nail completely through my foot but instead…read morethe office staff wanted to argue with me on what kind of insurance I had with the damn card in my hand.But she said I don't care about that can't you understand what I'm saying? Like I don't know what the hell I have.I will never go back there.That fat blond lady was plain right rude!

My son was being seen by Dr. Christy Willen for ablyopia. He was originally diagnosed after he…read morestruggled with Kindergarten screening at Vision Works. I transferred care because after having a 4:00pm appt at Vision Works he was finally seen by the doc near closing so had to come back after school the following day to dilate his eyes and run out of time yet again requiring a third visit to choose frames for the glasses he needed. The care was okay -- I was a little worried no eye patches were recommended so I sought a pediatric ophthalmologist but ultimately she agreed that the previous management of his eye sight was reasonable but he did end up needing eye patches for the lazy eye. I just have 3 other children that need care and I work full time...I can not have it take 3 days for one child to be evaluated. Fast forward to this current practice. The doc was great. She spent time explaining his eye condition and what the plan was to correct it, and as a result his eyes improved better than expected. After meeting with her for one of his follow-up visits I decided to schedule my other children for their annual check-ups. I'm a mom of four...in managing their healthcare needs I need them to be all be seen by one office/provider. They all have the same insurance. My husband and I work very hard to pay for said insurance as well as all the resulting copays, etc. I have but one day off per week so when it comes time for annuals, dental exams, eye exams -- I book them all at once and put my day off to good use. I was told by the receptionist that it was UK policy to only book 2 appts in the same family per day (in case of no-shows). I did not prefer this policy and I admit I considered transferring care then simply because it was not convenient for me. When I arrived to the appointment for 2/4 kids -- I was told that they did not accept our insurance. When I complained that these new patient appointments had been made several months in advance and why wasn't I asked for insurance information while I was scheduled my other son (an active patient at that practice) -- she told me it was MY responsibility to ensure my insurance was accepted. I didn't make the appointment over the phone. I see no where to check online what insurances are accepted. I do expect to be asked for an insurance card at booking but I suppose I took for granted that it was accepted because my other son was a patient. Ultimately the receptionist was rude; she actually rolled her eyes. So I filed a formal complaint and filled out an ROI to transfer my son to someone who can oversee care for all of my kids. People complain about not being able to find a "good doctor". I'll argue that finding staffing that cares about patient care is twice as difficult. I am so frustrated and all I want is to feel that all of my kids have the care they need in one location so that I'm actually able to follow through making all of the appointments.

Had what I suspected was a brown recluse spider bite but after a week of self care there were no…read morebig changes (not one to run to the doctor for every little thing). I sucked it up and went in on a Saturday morning, all of the staff was not only pleasant but very professional too, after a short wait I saw Dr. Burton, the doc cleaned and bandaged me up got a couple of prescriptions (antibiotic) and in less than two weeks I am well on my way to a full mend. Just wanted to say thanks and if I absolutely have to be seen again I will go back.. Tom

I had the worst experience here. Place was run down and dirty, receptionist was rude, and every…read moreemployee was sick and was covering themselves when they coughed or sneezed. I went in for a sore throat and I wasn't even tested. The doctor looked at my throat and said "it looks like strep" and sent me home with antibiotics. After days of using antibiotics it didn't help so I saw someone else and they are making me get a covid test and said it's probably covid or mono. Never coming back here and never recommending it.

The PA that I saw, only spoke to me for maybe 2 minutes. She did not listen to anything that I said…read moreand told me what my problem was, even after I told her that I had already been treated for that numerous times without success. She then said she would prescribe me something and sent something completely different to the pharmacy. The front desk worker was very kind but, that was the only positive of my experience.

Wonderful people. Always kind and answers our many question. Take excellent care of my grandsons…read moreskin problems.

I was referred to Dr. Erica Gregonis by my primary care provider. Without getting in detail about…read moremy health issues, I am considered a COVID-long hauler and as such was looking for a provider with experience and knowledge in this new emerging field. Throughout my appointment, Dr. Gregonis demonstrated an unparalleled commitment to understanding of pulmonary medicine, coupled with their unwavering her attention to detail, and inspired confidence in her ability to diagnose and treat complex respiratory conditions with precision and empathy. On March 9 of 2020, Dr. Erica Gregonis began her career as chief medical officer at Baptist Health in Richmond. Dr. Gregonis, has served as chief medical officer for Baptist Health Richmond and a physician with Baptist Health Medical Group Pulmonary Critical Care & Sleep Medicine. I arrived about 15 mins prior to my appointment, I was processed thru and in a room in about 30 mins of my arrival. There were complications with my insurance provider that was beyond the control of the staff, however they worked quickly to resolve what ever the issue was. Dr. Gregonis's clinical acumen is truly impressive, as evidenced by her ability to develop a innovative treatment plan that was tailored to my unique needs. She demonstrates vast experience in managing chronic respiratory diseases, conducting pulmonary function tests, and most importantly inspiring confidence in her patients. Dr. Gregonis approaches every case with a blend of expertise and compassion that inspires confidence in both patients and colleagues alike. Moreover, Dr. Gregonis has excellent communication skills and demonstrated a willingness to collaborate across disciplines have significantly contributed to the success of our pulmonary care team. Beyond her clinical excellence, Dr. Gregonis is deeply committed to advancing the field of pulmonary medicine through research and education. Her contributions to patient education reflects her passion for her patients and their wellbeing. In summary, Dr. Gregonis embodies the qualities of an outstanding pulmonologist: clinical expertise, compassion, teamwork, and a commitment to advancing healthcare through research and education. I am recemmend her without reservation to anyone seeking a competent pulmonogist that is patient centered and actually cares about their health and welfare.