I rarely write and post reviews online, and up until now, I have only done so for positive experiences. This review, however, will be the rare exception.
My wife and I have shopped in Little Ones for 5 years and have spent several thousand dollars annually for gifts for our grandchildren and other children. Little Ones has quality merchandise, even though the prices tend to be expensive in comparison to other retail/online children's stores.
We just recently learned from our children that they have been treated poorly on several occasions by the owner and manager [2 different people] when they tried to return gift items and exchange them and/or receive a store credit for a future purchase.
Having heard this, I went to the store today and spoke to both people to let them know my surprise, and shock frankly, and the owner implied that my daughter-in-law must be lying; that no such mistreatment ever occurred; which I know not to be the case.
Apparently, we now have learned that store policies, none of which are posted anywhere in the store itself, provide that (1) gifts accompanied by a gift receipt [which we always get but never see before boxed and wrapping of purchases] expire after a certain amount of days, and (2) store credits cannot be used for certain purchases. And this applies even now even in light of the current retail situation resulting from the pandemic.
My suggestion to the owner that she should rethink her policies fell on flat ears.
In light of these experiences we will not be shopping at Little Ones ever again, and I would suggest to others to beware of doing so. read more
