Went here for removal of a fishing fly hook from my hand. I was in and out in about 45 minutes. Dr…read more Charlotte and her staff were friendly, efficient and very competent. The office was clean and followed all the Covid protocols. They treated me as a local. Dr. C knew the trick on removing the hook without any damage or pain. If anyone needs urgent care services or any general health issue I highly recommend this clinic.

My question: is this practice's core principle to provide service or simply to generate a profit…read morefor the corporate umbrella? Example: After being instructed by email to fill out all forms online, which was also an unhappy and time consuming task, I was then handed a clipboard upon checkin with an apology that that system was not functional. When reported by staff to headquarters "40 times" nothing was done about it. This is emblematic of a lack of care, concern and professionalism, which is also reflected in the tired appearance of the offices. The good staff seem to be taken advantage of by the head office in Florida from where they run about 150 clinics. A little digging revealed that this sorry situation is common with both unhappy patients and employees as well: from ChatGPT: " Overall Reputation While some patients report positive experiences, the organization has received mixed reviews: Yelp: Average rating of 2.7 out of 5 stars based on 1,652 reviews, indicating general dissatisfaction among customers. Yelp Glassdoor: Employee reviews average 2.6 out of 5 stars, with only 31% of employees recommending the company, citing issues like lack of appreciation and a challenging work environment. Indeed: Some employees describe the environment as stressful, with reports of poor management practices." My advice: until they put patients, doctors and staff ahead of profit, go elsewhere.

I have been to this office on a few occasions and my last visit left me wondering. The…read morereceptionist and front office personnel were fine and did their job, but the dr. seemed unconcerned and more focused on their own personal life than what I came in for. My husband went in for some skin cancer due to my recommendation. They performed some surgery. We paid some money up front and the rest was given to me to send in to our insurance, because they don't work with our insurance, which I did. I am now arguing with the billing department because they say they didn't get a payment, but I show it as paid off. The billing company is outsourced and very impersonal. Too bad they don't keep their billing local so you can speak to someone here. Probably won't be back to their office for this reason.

Visiting Jackson and I woke up at 4am today short of breath and sweating profusely…read more After a few minutes I realized that my heart was beating irregularly. Went to the ER where the receptionist immediately called a nurse to get me treated. Had an EKG and lab tests done and was seen by the ER doctor and was told Ithat I did not have a serious condition Everyone was so nice and professional. On a scale of 1 to 5 I would rate my experience there a 10. Could not say enough great things about my experience

It's never a great start to a trip to ask Google where the closest ER is. After jumping off a truck…read moreand then having a dog trip you and hearing something but still running until your knee gives out is not the great plan. We had a nurse with us and she said just rest it will be fine, well after a week of rest in the middle of the wilderness. We called it, to the ER we went to, they were super sweet and not busy as it was summer and their super busy time is the winter when everyone is skiing. They did an x-ray and MRI and confirmed that it was in fact torn in many places. They gave me painkillers as well as a knee brace that was from my thie to my ankle with some crunches. They said to go see an orthopedic doctor, well that doctor was out till mid-August. I was able to hop around until I went home and my ortho looked at it. It by that point started to heal and he was like your young and if it not bothering you then at least see what PT can do too. I am now 26 and my knee is fine nothing to complain about. For nurses yes you are very wise but also know when to encourage people to go get things checked out. I think she was worried because she was the owner of the dog that tripped me by running up behind me and taking my knee out. Because of the location that were were at they had all the high-end medical tools for a knee injury.

This review is long overdue! My family and I visited Yellowstone NP end of August/early Sept for…read morecamping trip. At the end of our trip, we started our roadtrip back home to CA and my bf had a bike accident on the way from the NP to Jackson. The nice local lady helped my bf and suggested for us to go to St John's Urgent Care to get him checked out since he had a small concussion from the fall and road rashes etc. We drove St John and got my bf checked in and he was seen very shortly after. His nurse was Allie and Justin and they were so wonderful, and may I add, also funny! They took really good care of my bf, from cleansing the wounds to dressing the wound. Although, it looked pretty painful when my bf had all his wounds cleansed, scrubbed with a sponge over and over until the dirt was out.. OUCH! He also got two X-rays, all ordered by Dr. Kevin, who, by the way, the sweetest doctor in urgent care we've met! He was so thorough and took the time to ask my bf carefully all kinds of questions to make sure he was okay. He examined my bf's helmet and examined all of his wounds so carefully. He gave his diagnoses and they were spot on after the X-ray results. When my bf was back home and went to see his family doc at the advise of Dr. Kevin, his family doc gave him the same diagnoses. Lucky to say, my bf's accident was barely at the threshold of being serious, so he was really lucky.. Overall, great facility and great people. I wouldn't want to say we would def come back again but if you ever find yourself in a hole...in Jackson, check them out first before going to the ER... We had a wonderful experience despite the unfortunate event.

My daughter is a type 1 diabetic and, shortly after we arrived in town, her CGM stopped functioning…read moredue to the cold weather and she was feeling light headed as if she might be going low but at the same time had been dealing with highs so we needed to be cautious. One of her monitors (for which we had test strips) wasn't working either. We had one other monitor but no test strips. It was a Sunday evening and we quickly learned that all pharmacies were closed and that all T1D devices and test strips were behind the counter and unable to access. So we went to St John's Urgent Care. The front desk girl, barely put her cell phone down, and, with no one else in the clinic, treated us like a huge bother and said that we would have to sit and wait and have an appt in order to "see" if they could give her even a test strip to check her sugars. Maybe it's company policy, but it doesn't fit what you would expect from a medical professional, and the way she presented it was cold and careless with something as delicate as blood sugar levels. We went back to Smith's and a kind woman who worked up front brought us right to a manager who then took us to find a pharmacist who was there after hours. He, without hesitation, opened the pharmacy and helped us choose the best (quality and price) monitor and strips. That's what I call good business protocol. *(In fairness, we did not see an actual physician at the clinic but the front desk made it clear that she has zero compassion for the people coming in for help and who deserves that when dealing with an emergency?) I hope she gets replaced soon as I've heard that the actual docs and nurses are quality people.