Having been in the industry previously for 16 years, I can assure you the passion they naturally…read morehave for what they do and their willingness to go above and beyond for their customers is unmatched. Probably the most customer centric company in the industry. From your initial meeting with Matt, to the attention to every detail on your project from Sergio and the incredible team at the office, rest easy knowing The Good Guys are always there to give you the best experience and result. Great group of folks that strive to only provide the best outcome on your project.

Home improvement companies are doing big business in the DFW metroplex right now. Unable to reach…read morethem via their website or via telephone I decided to go into the store. Once in the store, I was able to receive service. After scheduling an appointment we received a quote to replace the tile in our master bath. We were ready to move forward until we read the contract. The terms of the Good Guys Flooring contract were unreasonable. Per the contract, an upfront payment of 75% is required. Cancellation would result in the loss of up to 50% of the deposit. We requested that a start date and date of completion be added to the contract before we would sign. Without a date, the company could delay our project indefinitely and keep our money after we got tired of waiting. The store representative stated that he needed to speak to the manager regarding our concerns. We never heard from him again. Eventually, the DocuSign contract was canceled. I guess there is such a thing as having more business than you can handle.