Let me begin with the positives. The Crown Point store is clean and organized with a variety of different items to chose from. Unfortunately, the promotions they email, display throughout the store and verbally mention when entering aren't what they seem. After spending an hour making numerous gift and card selections, non of these "offers" could be used. The cashier looked oblivious to the promotions they mentioned and that are displayed throughout; including the promo button on her apron!! Her response to me, "do you have a coupon?", "I'll have to see it first". Apparently, the 25% off $25 was not eligible for my over $55 gift and card purchase.
I then inquired about the free card box offer (with a $25 purchase), but was given (yet again) the deer in the headlights look. Of course, I was not able to use that promotion either. Could the gifts be put in a Hallmark bag w/tissue, as Hallmark has always done in the past? NOPE, but I was directed to the back of the store to purchase my own gift bag and tissue. Come on now, if you want the community to support local businesses instead of shopping online, then give the personal service we are hoping for. read more