I placed a $65 order through door dash at 950. At 1045 I call the store. The nice employee who answered, said a dasher was just assigned and was to far away to get there by close. I explained I was having a kids slumber party and he was very nice and apologetic and asked if I had a way to still cancel on door dash. I could and did cancel the order. I asked him if he had seen the order and had my phone number and he didn't think to call and see why it was picked up and he said it was completed over 45 minutes ago. He said he "seen it sitting there just a few minutes ago-and was like wow that pizza had been there a while." I told him I'm glad I cancelled because it would have been cold. He said since I told him I was just 9 minutes away, to just come get it for no charge, they were closing in just a few minutes so it would been thrown away anyway.
Now I jump and get dressed, I'm speeding trying to get there, I see in my gps I would be arriving at 11:04, so I call again to let them know I'm 4 minutes away and the "manager-Tobby" that answers said sorry we will be closed by then. (4 minutes past closing) I said well you can literally set the pizza outside in the cold, they are cold anyway, and he says, no you'll have to pay. I explained that the guy who answered the phone said I could have them and he said he was "the manager and that guy was just an employee so I had to pay. He said I cancelled with door dash and owed the money." Now yes, his rude attitude prompted me to say some some cuss words and I included how can you charge me for hour old pizza when you're closing and you're employee said I could have it and you can't even discount it. He said "nope" and hung up. I went to the store and of course he ignored me knocking while just looking down staring at the register, and finally opened the door. I told him his employee said it was free and how was he not going even offer it discounted. He swore he never heard me ask it to be discounted and he only heard me cuss.
The manager is a prick and I feel sorry for his staff. His "employee " who he should stand behind his promise, even if he shouldn't have offered to give it to me had far more customer service than he did. I am upset at myself for getting so upset and cussing but I'm in customer service and the fact of the matter was, the moment he answered-he said we would be closed and immediately was not even try to take care of me. He was rude and he could have easily said, "look, I'm sorry but we will have to charge you but since the pizza is an hour old I'll dis punt it for you." He didn't even want to wait the 4 minutes passed closing to even let me get it regardless. I have never in my life given the crappy service he game cause I would have a job. Little Caesar needs to get rid of him. read more