We have previously shopped for mattresses and other items at this location. Our search for a new…read more10" mattress to fit a wall unit pointed us back to a store that we were satisfied with. Purchasing a mattress is not a simple shopping process as I find it difficult to interpret an item description of the feel like, as opposed to physically touching and sleeping on it. In addition, similar mattress size can have a huge price spectrum varying from store to store. The greeting from the sales person was warm, friendly but professional. She was knowledgeable, listened to our needs and explained the different options available. There was absolutely no pressure to sell. We test-slept on all the different mattresses, while she gave us a good explanation of the difference. While price was certainly a factor, our primary focus was on quality and comfort as we would spend about a third of a day on it. As the item we selected was not in stock, it was delivered to us in 2 days, free shipping. The Queen size memory foam Bloom-Air mattress came in air-tight and shrink wrapped that was easy unroll. Although it is ready for use within 3-4 hours, we decided to let it take its full shape overnight. We are happy with the quality and indeed very comfortable to sleep on. Not the cheapest, but well worth it.

The service during the sale was good, they were helpful and I got what I thought was a good deal,…read morewhich is basically what you want in a purchase, right? Put it on 1 year no interest, thinking the entire payment would be due at the end of the year with no payments or interests or fees mandatory. I was wrong and was my mistake not to read the fine print I guess. They use either AccorD which I did not have, nor did I want due to conflicts I've had with Desjardins in the past. So we went to another financial service they offer, which is Citi Financial. Last month, got a nice surprise on my invoice (No surprises before this time). 21$ were billed for my "Account creation anniversary", which is apparently stated on the contract. Here is how Citi Financial works: If you have more than 500$ left on credit, after 1 year of REQUESTING credit from them, they charge you a 21$ anniversary gift. Happy anniversary to me? Nothing could be done to waive this fee. I've called Dormez-vous twice and left voice mails, no return. What's the point of a voicemail if you don't return your customer's calls? Do I really have to go make a scene in store to get your attention? I've got more self respect than that and even if I fight by principle, it's 21$. It's almost not worth the time and energy. The sale itself wasn't bad, except I don't think the bed really suits us. Can't blame them for selling it to us though, because buying a bed is as complicated as rocket science and sellers from different stores have a tendancy to contradict eachother, noone seems to have the proper "formula". There's no way you can determine in 10-15 minutes of lying down on a bed if it suits you, that's clearly impossible. And of course, if you miss the "trial period" and you realize your poor night's sleep is due to your bed, you're pretty much stuck with it until the bed either has a defect or you change it. I would have rated Dormez-vous higher, maybe 3 stars, but the description of A-OK for 3 stars doesn't suit the reality... 2 stars sounds about right: "Meh. I've experienced better." What's sad about all this is that for 21$, both companies lose a return customer which might have redirected business towards you and given good press. Live and learn...

I was recently wandering around Old Montreal with my daughter and we stumbled into this eclectic…read morehome goods store. It was fairly new; I had never seen this store before. The lovely young woman who worked there told me that they opened within the year, and there were two other Design Zola stores (one in Brossard and one on the plateau). Looking at the stores online, this site is rather small compared to the other locations, but man, it's in prime Vieux Montreal location, right on St. Paul across from the Bonsecours Market. I really like the business philosophy and corporate values of this company (i.e., supporting fair trade, and eco-friendly product lines). Personally, I'm not so into the boho/Indian/hippie aesthetic so much (think ceramic Buddha sculptures, brass Indian candelabras, rustic wooden frames surrounding mirrors, hanging star lanterns, lots of brass things, hand-painted ceramic knobs and hooks, batik-covered poof ottomans, elephant sculptures....you get the idea. They also carried lots of home textiles and some rustic wood furniture pieces. It all reminded me of a cross between Anthropologie and Restoration Hardware. But I appreciated the high quality of the goods, and my daughter really liked it all. Prices are high, but quality is good. It appeared like the items here are well-made and would last a long time. They also have some smaller, incidental-type items, like incense and incense accessories and hand-forged metal wall hooks. They also had a few decorative cushions around $40. So there are a few items here that aren't super pricey, and one could probably find some reasonably priced gifts here for folks who are into this Indian-boho look.

Beautiful furniture can be found here. We bought our living room set as well as other items to…read moredecorate our home here. They csn even place orders for you from catalogues. Price-tag can be ridiculous though! All orders went without a problem, items that were scheduled to come in a certain time frame did so and delivery went without issue.

I got my bedroom furniture from them. beautiful and high quality. The people who came to install…read morethem also were really professional and neat. However, the salesperson and sales manager were not helpful at all! They didn't have right information and they were playing good cop and bad cop at the time my furniture had a long delay and also my bed was not the one I wanted and had to ask to change it.

Awesome selection - can't be compared to other products in the area. A completely different league!read more

Bought a kitchen table from them, a heavy modern coffee table and some stools, but the quality is…read moreoff. All Made In China. The stool tops just separated for no reason, the table, which was supposed to expand, didn't. the coffee table, I noticed, after a couple years that the drawers didn't close properly and were not flush. all bad designing and cheap labor. No quality. Dealing with them was weird. Rude customer service reps.

Summary: Very poor customer service, rude communication, the table we bought was damaged by them…read morein the delivery process and they will not let us return it or compensate us in any way. I do not recommend dealing with Newell Furniture and especially not if delivery is involved. We went in person to the store in Montreal and purchased a floor model table. We paid an extra fee to have it delivered, the delivery took 3 attempts with us staying at home, missing work and waiting for an entire day without it showing up. Each time we had to call ourselves to find out what was going on, and nobody seemed to know or have record of what we had been told about the delivery timing. Finally, when the table did arrive it had several obvious scratches on it. We called Newell to let them know and ask what could be done and we were offered no options. Everyone we spoke to was rude, and the last communication we received was an email accusing us of lying and saying the scratches were already on the table when we purchased it in the store. They definitely were not - these were obvious scratches on the top of the table, I had three additional people with me when I bought it and we all sat around the table examining it and saw no scratches. The salesperson also did not mention anything about damage. We have now given up and are just going to keep the damaged table because we are at the end of our available time and energy to deal with this.